Halifax Insurance Reviews

Name: Halifax Insurance
Rating: 2.66

2.7 Rating 447 Reviews

43 %

of reviewers recommend Halifax Insurance

Company Reviews

Questions

Metrics

2.7

Based on 447 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Email:

security@halifax.co.uk

Write Your review

Tell us how Halifax Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company that tries to wriggle out of any work. Pay for a service to be told I now need to employ a plumber to send evidence across to Halifax. I shouldn't have to be doing anything as my insurance stated I'm covered. It only takes a quick scroll to see how many others have had poor poor service”

Helpful Report

Posted 5 years ago

“A well established company I feel that you can trust in with confidence.”

Helpful Report

Posted 5 years ago

“Lady called Asha was excellent at Halifax insurance. Superb service. Nothing too much, very helpful.”

Helpful Report

Posted 5 years ago

“This is a terrible insurer. They have left my mother 74 yrs with half a kitchen , taken £450 excess premium and completed no work to trace a leak which is 3m away from any external wall . They charged extra for the trace cover and have tried on every occasion to decline the very first claim made on this policy in over 10 years. Its very simple to take a floor up and check the pipes for a slow leak. But no, they took the kitchen apart unnecessarily, sent a consultant to check the walls to write a report saying there's water but don't know from where 'it could be rainwater' - Really? 3 metres from any external wall and showing as a wet patch on a wall in the middle of two semi detached houses! Denying the claim and not finding a reason for water ingress. . This is a dreadfully poor insurer avoid using them unless you want to pay for stress, headache and cost of a valueless policy providing a 'painfull' cover at the worst of times. insurance is w”

Helpful Report

Posted 5 years ago

“Cheapest quote in confused .com”

Helpful Report

Posted 5 years ago

“Came back home to find a puddle in my window, wet curtains and carpet. Upon inspection have noticed I am unable to open 1 of the windows now. The window has dropped a surrounding plaster has cracked. Rang Halifax to make a claim only to be told they don't class rain as a storm so therefore I want covered. I don't class a window that has dropped to be caused by rain on its roof. If I could give them 0 stars I would. Bye bye Halifax insurance”

Helpful Report

Posted 5 years ago

“taking insurance out with this company was quite easy and unexpectedly fairly inexpensive”

Helpful Report

Posted 5 years ago

“Never claimed on my insurance until today. Just been told that because my lino in the conservatory is glued down I am not covered as it comes under fixture and fittings not contents insurance. Not happy pay every month without fail. My argument is so if my carpet was burnt and is fixed to the floor would I b covered for that and low and behold the answer was yes!!! Tell me what is the difference?? Not a very happy Halifax customer think I need to look elsewhere for my insurance etc. Feel very let down and angry.”

Helpful Report

Posted 5 years ago

“Good clear website when arranging insurance”

Helpful Report

Posted 5 years ago

“Does not cover what it says it covers. Thunder and lightning storms are not covered under storm cover and any ingress of water is not covered so basically your roof will never be insured. Despite the fact it was surveyed as sound when you bought the property not more than 3 months before and you can evidence the roof was in good repair and there were storm warnings in your area. DO NOT INSURE WITH HALIFAX OR ANY POLICY UNDERWRITTEN BY LLOYD'S GROUP OF COMPANIES”

Helpful Report

Posted 5 years ago

“Ingress of water, not covered by Halifax ultimate policy. After heavy rain flooded my kitchen. Totally disgusted with Halifax insurance.”

Helpful Report

Posted 5 years ago

“My wife and I are in our 70's. We have never made a claim on a contents policy in our 48 years. We came back from a weekend away at a grandchild's Birthday to find the freezer defrosted. Foolishly, I decided to try to make a claim."Have you disposed of the food? Did you not take photographs? Do you have a list? Well, go to the shops and price each item" I haven't taken it any further - I was made to feel like a fraudster, just because we don't have a camera and don't have mobile phones with cameras. Even if we did, the prospect of laying out - in this weather - a range of defrosted, soggy, foetid and stinking food just to take photographs of it is ludicrous beyond belief. As a Solicitor since 1972 I've always had a slightly jaundiced view of insurers - well, now I've been proved right. Shame on you Halifax!”

Helpful Report

Posted 5 years ago

“Absolutely shocking service, try to make a genuine claim only to be told no before even listening properly”

Helpful Report

Posted 5 years ago

“Totally incompetent builder allowed to call all the shots, run massively over schedule and complete the work to an absolutelyabysmal standard. Still trying to get this resolved more than a year after the fire.”

Helpful Report

Posted 5 years ago

“Covea that's whats whent wrong ...using low rate company's for best profit not best service”

Helpful Report

Posted 5 years ago

“I am 5 weeks into claim ! I am disabled and unwell and the Halifax have set my recovery back. No one is getting back to me as promised. They arranged for half my kitchen to be taken out and ceiling down and have left us like this. I fell over this morning where they have left old cupboards ! They broke my sink ! I am so upset I need help from someone please !!!!”

Helpful Report

Posted 5 years ago

“I lost my wedding ring worth £500 and made a claim through Halifax Insurance but I am deeply unhappy and disappointed with the options and response we received from them. The options Halifax gave us were a £175 cash settlement or a £500 voucher. The voucher is only valid to use in their 'nominated' jeweller- the high street chain Goldsmith's- instead of the our preferred jeweller where we bought the ring originally - an independent business who design and manufacture the jewellery themselves - which is the primary reason we purchased from them. During multiple phone conversations with Halifax we asked for them to state the specific section of our policy that says we will be unable to get a replacement from our jeweller of choice (i.e using a cash settlement) and no one from the company was able to clarify. In our correspondence attached, Halifax also mention they tried to contact us by phone. They only phoned us once to discuss their decision and when we called back the next day they had already sent a letter saying our complaint had been rejected. I have been left with no choice to complain about Halifax's decision and note the Financial Ombudsman Service's ruling that "the option to replace the jewellery is not properly exercised by offering a policy holder an authority to buy jewellery up to an agreed value at a particular jeweller's shop. That is wrong in principle, although it seems to have become hallowed practice. It is in fact, a denial of true indemnity." We would like Halifax to offer us a £500 cash settlement so we can buy an exact replacement from our jeweller of choice, not a substandard version from the company they get a discount from. We would like the value we are entitled to under their policy. Halifax's decision has cost me time appealing their decision, emotional strain and will cost me money if their decision is not overturned. We insured out belongings through Halifax as we thought they were a trustworthy company and expected to receive assistance should any of our items go missing - as that's why we are paying them - instead we got rudeness, unhelpfulness, inadequate customer service and stumbling blocks making it difficult to simply get a replacement item of exact quality. I have now been left without a wedding ring for many months.”

Helpful Report

Posted 5 years ago

“happy great”

Helpful Report

Posted 5 years ago

“Do not recommend this insurance company - they refused to pay for water damage in house as decreed by phone without inspecting the damage that it was due to ‘wear and tear’. Also informed me that no insurance company would pay a claim for damage caused by a leaking pipe which is not correct as claimed 8 years ago for exactly that problem and insurance company paid claim with no difficulties.”

Helpful Report

Posted 5 years ago

“I been with Halifax house insurance about about a year put in a claim lost box of belonging when moveing home made ever excuse not to pay out when I add this level of cover a box off stuff got lost so I rang up they said I should have been watching the van at all times and because their was no damage to the van it was not covered with I told them it was lost not stolen then they told me I should have used a removal company to move with I think this company is a joke I would avoid hailfax no good I paid never miss a payment and when I moved they dobbled in price I still carryed on with them very disappointed in this company”

Helpful Report

Posted 5 years ago

Halifax Insurance is rated 2.7 based on 447 reviews