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Hastings Direct Smart Miles Reviews

3.3 Rating 1,984 Reviews
57 %
of reviewers recommend Hastings Direct Smart Miles
3.3
Based on 1,984 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 72%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour

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Anonymous
Anonymous  // 01/01/2019
Didn’t sort my tab issue out after I rang 8TIMES!!! Poor customer service help lines, had to explain my issue to 3 different people, all said the same thing and didn’t fix anything. Said I’m lying about not deleting and reinstalling the app, why would I lie about an issue I brought up first?! Decided to cancel my policy and only sent a warning email once! Been mistreated as a young driver, if you don’t want to be accused of not doing your part to fix THEIR issue AVOID!!!!!!
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Posted 1 week ago
Terrible. Currently a learner and had my first drive with the black box. Drove pretty smoothly only braked ‘sharply’ once and got a score of 23 which was absolutely ridiculous. then they started sending me emails saying i need to tell them when i’m not driving and not to use low power mode on my phone? got fed up with being stressed over being tracked luckily i managed to cancel the black box as i only had 11/14 days coverage. rather pay a extra 200 on my insurance than deal with the stress on constant threats over inaccurate driving
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Posted 3 weeks ago
Shocking - will be contacting OMBUDSMAN-can’t get away with such appalling service cancelling policy’s with NO warnings! Our daughter traumatised having policy cancelled because of using her Sat Nat!! BUYORS BE AWARE !!
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Posted 3 weeks ago
They lowered my score because, in their opinion, I was going 10 miles over the limit. They ask me to prove it that the system is faulty. How am I supposed to prove that!! Avoid this nonsense.
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Posted 3 weeks ago
Same as so many reviews, Hastings your software obviously does not work correctly! Scored down for phone use, when it was always in a holder and only ever used for Sat nav- you are setting everyone up for a fall, policy cancelled within a month, and yet 2 years with Tesco black box with no issues.
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Posted 1 month ago
They don't deserve even the tiniest star. AVIOD USING. AVIOD USING. AVOID USING. AVIOD USING, AVIOD USING. AVIOD USING. AVIOD USING.
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Posted 1 month ago
My experience with Pamela Experts { pamelaExperts @gmail. com} has been great! They are knowledgeable and very straight forward and patient! I’m so thankful for their expertise and help in helping me get my money i invested with some investment brokers i found on Facebook
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Posted 1 month ago
I wouldn’t even hashing drive 1 star, my daughter got the box which tracks your driving, kept saying she was using her phone when it was in a holder for sat nav , scored her really low and then said they are going to cancel her policy. Stay clear
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Posted 2 months ago
It'd affordable but comes with regular threats and wrong information.
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Posted 2 months ago
They cancelled my sons insurance for one blip in 2 years. Now they will no longer have him, myself, my wife or any of our family/friends as customers again!
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Posted 3 months ago
Terrible. My son had a black box policy with Tesco for two years, scoring 95-100 every month and earning loads of extra miles. Within two weeks of his Hastings policy he was scoring 0 on breaking for every trip. He tried all sorts to boost the score but it would not budge. They threatened to cancel the policy, so he cancelled it first.
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Posted 3 months ago
This company charged me hidden fees that I didn't see in any of the policies given or the information provided on the website. I tried to cancel before the policy started because of all the extra details they required of me AND wanted to charge me admin fees for processing these additional requirements. I had to spend the entire working afternoon trying to cancel the policy and deal with the less than helpful customer service (because you can't cancel online, and kept being transferred from one 'team' to another). How do I charge them an admin fee for my time and effort?!
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Posted 3 months ago
Don’t understand all these bad reviews. I assume they’re just people blaming the app for their own poor driving. If you drive well and courteously over time you’ll have a good score.. those who have a bad score will blame the app. It’s never their fault! I’m constantly striving to get a better score and it makes me a better driver and therefore safer for everyone. Recommend his highly.Anyone reading this..take no notice of the bad reviews given by people who don’t like their poor driving being called out!
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Posted 4 months ago
Had a fault with drive equipment and never returned any driver reports, had a email out of blue to say because of this my insurance was cancelled. Called to try to sort out. Was told not intrested. And would not reinstate my insurance. Tryed to speak to manager. Was put on hold, and returned to say that elizabeth haskell the manager refused to speak to me. Worst insurance. Next stop ombudsman.
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Posted 4 months ago
Wow, this is shocking. Honestly, the worst insurance I have ever purchased. Cancelled after 1 month, harsh breaking and phone use (my phone has only ever been used for maps and not while driving) No way of communicating, no way of fixing the problem. Complete waste of time.
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Posted 4 months ago
I love it. Always striving the perfect score. It’s made me a better driver. Phone is always away in glove box.
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Posted 4 months ago
Set up my Hastings direct YouDrive policy. I'm a fairly good driver, don't break harshly or accelerate to harshly however the app kept marking my driving down for phone use... It turns out if your phone activates from messages, pocket dials or someone else uses your phone while you're driving them it will assume you are using your phone while driving. It would surprise me if it even counted SatNav use... Avoid this policy at all costs.
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Posted 5 months ago
Awful - to everybody out there please do not buy this cover. It is a money making scam.
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Posted 5 months ago
Same as others. Dealing with son's cancellation notice for perceived and inaccurate driving faults. Half the time the telematics device doesnt track. Noone appears to be able to actually address the problem in the company. I will cancel my son's insurance with them and also cancel my own with them.
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Posted 6 months ago
DO NOT BUY IT. This system Is worst than the scammers online. Quite possibly the worst black box out there. Previously used RAC black box and score was in the high 80s average for year. Installed this and drove 3 miles to work and every corner and roundabout said I was hard breaking. Bearing in mind all other scores braking, speeding and acceleration were 100%. The map showed I pulled a u turn on a round about junction and drive in the wrong side of the road. Shocking system incorrect displayed 34% after 1 journey. Called up to complain as see if can get rectified and the staff could not care less and say it reads true. I have cancelled as it’s concerns me if you register 30 they auto cancel. Picture is journey over a roundabout into a Svs station for fuel hard cornering I think not. Do not use stay away
Hastings Direct Smart Miles 1 star review on 12th July 2024
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Posted 6 months ago
Hastings Direct Smart Miles is rated 3.3 based on 1,984 reviews