Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.32

3.3 Rating 1,978 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,978 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“I wouldn’t even hashing drive 1 star, my daughter got the box which tracks your driving, kept saying she was using her phone when it was in a holder for sat nav , scored her really low and then said they are going to cancel her policy. Stay clear”

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Posted 2 weeks ago

“It'd affordable but comes with regular threats and wrong information.”

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Posted 4 weeks ago

“They cancelled my sons insurance for one blip in 2 years. Now they will no longer have him, myself, my wife or any of our family/friends as customers again!”

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Posted 1 month ago

“Terrible. My son had a black box policy with Tesco for two years, scoring 95-100 every month and earning loads of extra miles. Within two weeks of his Hastings policy he was scoring 0 on breaking for every trip. He tried all sorts to boost the score but it would not budge. They threatened to cancel the policy, so he cancelled it first.”

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Posted 1 month ago

“This company charged me hidden fees that I didn't see in any of the policies given or the information provided on the website. I tried to cancel before the policy started because of all the extra details they required of me AND wanted to charge me admin fees for processing these additional requirements. I had to spend the entire working afternoon trying to cancel the policy and deal with the less than helpful customer service (because you can't cancel online, and kept being transferred from one 'team' to another). How do I charge them an admin fee for my time and effort?!”

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Posted 1 month ago

“Don’t understand all these bad reviews. I assume they’re just people blaming the app for their own poor driving. If you drive well and courteously over time you’ll have a good score.. those who have a bad score will blame the app. It’s never their fault! I’m constantly striving to get a better score and it makes me a better driver and therefore safer for everyone. Recommend his highly.Anyone reading this..take no notice of the bad reviews given by people who don’t like their poor driving being called out!”

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Posted 2 months ago

“Had a fault with drive equipment and never returned any driver reports, had a email out of blue to say because of this my insurance was cancelled. Called to try to sort out. Was told not intrested. And would not reinstate my insurance. Tryed to speak to manager. Was put on hold, and returned to say that elizabeth haskell the manager refused to speak to me. Worst insurance. Next stop ombudsman.”

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Posted 2 months ago

“Wow, this is shocking. Honestly, the worst insurance I have ever purchased. Cancelled after 1 month, harsh breaking and phone use (my phone has only ever been used for maps and not while driving) No way of communicating, no way of fixing the problem. Complete waste of time.”

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Posted 2 months ago

“I love it. Always striving the perfect score. It’s made me a better driver. Phone is always away in glove box.”

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Posted 2 months ago

“Set up my Hastings direct YouDrive policy. I'm a fairly good driver, don't break harshly or accelerate to harshly however the app kept marking my driving down for phone use... It turns out if your phone activates from messages, pocket dials or someone else uses your phone while you're driving them it will assume you are using your phone while driving. It would surprise me if it even counted SatNav use... Avoid this policy at all costs.”

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Posted 3 months ago

“Awful - to everybody out there please do not buy this cover. It is a money making scam.”

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Posted 3 months ago

“Same as others. Dealing with son's cancellation notice for perceived and inaccurate driving faults. Half the time the telematics device doesnt track. Noone appears to be able to actually address the problem in the company. I will cancel my son's insurance with them and also cancel my own with them.”

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Posted 4 months ago

“DO NOT BUY IT. This system Is worst than the scammers online. Quite possibly the worst black box out there. Previously used RAC black box and score was in the high 80s average for year. Installed this and drove 3 miles to work and every corner and roundabout said I was hard breaking. Bearing in mind all other scores braking, speeding and acceleration were 100%. The map showed I pulled a u turn on a round about junction and drive in the wrong side of the road. Shocking system incorrect displayed 34% after 1 journey. Called up to complain as see if can get rectified and the staff could not care less and say it reads true. I have cancelled as it’s concerns me if you register 30 they auto cancel. Picture is journey over a roundabout into a Svs station for fuel hard cornering I think not. Do not use stay away”

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Posted 4 months ago

“I’m sixty three years old, a steady and considerate driver, and have no need to drive fast or erratically at my time of life. I chose Hastings Direct purely because of the savings if I installed the Telematics. I survived just five days before cancelling the policy. My score was deducted because, according to the app, I was doing 60mph on a piece of dual carriageway that the app claimed has a speed limit of 50mph. I use this dual carriageway virtually every other day ! I provided evidence from The Road Traffic Act / Highways England that the speed limit is 60mph, but Hastings still didn’t believe me. Trust me, don’t put yourself through the stress of driving on eggshells all the time; if anything it can make your driving a lot less safer for everyone, including other drivers. Do yourself a favour; pay out the extra for a policy that doesn’t have Big Brother watching you 24/7, relax and enjoy driving your car.”

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Posted 4 months ago

“If i could give this company 0 stars i would . In fact it’s not even deserving of that. Today they have have cancelled my policy with 2 weeks to go till renewal. I’ve been driving two years and never had an issue with my previous insurance, in fact i used to get perfect scores! All year my driving has been marked highly, and ironically towards the beginning of the year i did lots more driving to university and back. However, recently i’ve done far less driving yet with two weeks to go, my score has dropped considerably and the policy has been cancelled. It says this is for harsh breaking but would they rather me run over something or someone than break? I find it suspicious that it is now that they choose to cancel my policy when the price going into the third year would probably have been much cheaper and a loss for them! I am not surprised to read other, similar reviews of this company. I am absolutely disgusted considering I am a young and very sensible driver who has never had an accident of any kind. I will never use this company again and I would warn others against it.”

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Posted 4 months ago

“Black box far from accurate Used to be a bus driver and same problems If you have a brand new vehicle you have a lot more chance of better score! No truth what so ever to these trials!! Technology is not this far advanced yet for this!!”

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Posted 5 months ago

“I got my son insurance with Hastings Direct with black box his score was over 50 but than he hasn't driven for over a week and they say his score has gone to 1 how can that be and cancelling his insurance. Definitely money m making scheme. When speaking to them and explained they wouldn't over turn the decision to cancel his insurance.”

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Posted 5 months ago

“Not accurate at all if you go over a speed hump it says you breaking too hard If you’re going into your house and check your emails, it says that you are using your phone when driving Had to go out and buy my son an iPad because he is not allowed use my phone when driving”

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Posted 5 months ago

“Terrible . this is my daughters 2nd year of driving with a black box her 1st year was with a different company and the majority of her driving was classed as a gold driver , however within a few days of being insured with Hastings her driving was averaging 15-19/100 i even went on a drive with her and it was a pretty perfect drive and she scored 19 😳 Eventually they wrote to her telling her they would be cancelling her insurance , but she cancelled it first . Disgusting and should not be allowed”

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Posted 6 months ago

“DO NOT TAKE out you drive with Hastings. The ‘tab’ is not accurate! Terrible customer service! Cancelled my sons insurance due to low score then sent a direct debit charge! Just a money making insurance for young drivers! STAY AWAY”

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Posted 6 months ago

Hastings Direct Smart Miles is rated 3.3 based on 1,978 reviews