Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.31

3.3 Rating 1,984 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,984 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's amazing! Good price for the first year and excellent price for second year! Had no problems and has excellent customer service! I had a blonde moment and the last on the phone was polite and laughed with me while I figured out i was being silly! Approached lovely on the phone! Excellent”

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Posted 6 years ago

“Easy black box installation, helpful customer service. Only reason we didn't stay with Hastings direct was because we found a cheaper quote elsewhere”

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Posted 6 years ago

“Great service, really clear information”

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Posted 6 years ago

“No complaints But the mobile app could do with a few update/ become usable, the customer service is great very helpful”

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Posted 6 years ago

“Very helpful when renewing my policy. Always answer the telephone when ringing if anything needs changing on the policy.”

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Posted 6 years ago

“Fab service! definitely recommend!”

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Posted 6 years ago

“Easy to sort out. Staff helpful and friendly. This is my 3rd policy with you as most competitive price for a young driver.”

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Posted 6 years ago

“Easy to use great comunictions”

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Posted 6 years ago

“Hastings Direct SmartMiles do not value their customers, they sell the black box as reducing your premium if your a safe driver, yet despite me having a good driver rating score and no insurance claims they more than doubled my insurance this year and refused to reduce this even though on comparison websites they showed a cheaper price! I will never use them again! Their sales agents were rude and the company does not value their customers!”

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Posted 6 years ago

Hi there,Thank you for taking the time to leave this review. I'm sorry that you have ha such a bad experience using our SmartMiles insurance and have not received the renewal quote you were expecting. I also apologise that you feel you were mistreated by our staff and found them rude. I hope you have managed to find a policy that suits you and wish you the best with your new provider.~ Jamie

Posted 5 years ago

“By actually keeping me updated with my policy and updating the app so it?s more reliable, my braking score has been 0 ever since I?ve had the box and that?s regardless of my driving. Poor”

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Posted 6 years ago

HI there,Thank you for your feedback. I'm sorry that you have had issues with the scoring of the box throughout your policy. The box itself updates every 60-70 miles which we feel gives a good representation of your driving. Your box starts updating from the second it is installed and the keys put in the ignition so sometimes its easy to get off to a bad start and lose points on your braking and acceleration. The box generates data through G-force so it would seem that you are leaving your braking too late, hence the low score for this. We do have a dedicated team who would be more than happy to help you with any questions you have surrounding the box data. They can also give really handy hints and tips to improve. You can call the First Response Unit on 0800 048 2955.~ Jamie

Posted 5 years ago

“Good app and cost went down a lot with the box”

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Posted 6 years ago

“Informed me the insurance was due and made it easy to renew Nice to speak to a person and pay over the phone”

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Posted 6 years ago

“Efficient on the phone when I rang to renew. Not a bad price, but helped by having a 'black box”

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Posted 6 years ago

“I have used hasting for the past 3 years and never had a problem with them, they have always come out at the best price and each year my insurance has droppped, when I ring in to find out information my call is always answered and the staff are always helpful!”

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Posted 6 years ago

“Very good price and value for young drivers.”

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Posted 6 years ago

“The renewal of my car insurance was quick and easy. The information was emailed to me, and when I called I was not in a queue.”

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Posted 6 years ago

“Couldn?t recommend this insurance company any higher. I have driven like an angel and have been hugely rewarded. My insurance cost is less than half of what it was last year, which is fantastic! Unbeatable price and unbeatable service”

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Posted 6 years ago

“I believe hasiting direct smart miles are great as they are always quick to deal with any problems I have came across, I am also a fan of the app so I can check my results.”

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Posted 6 years ago

“it didnt take too long to update the file for the new years insurance”

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Posted 6 years ago

“Would recommend as I've never had a problem”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,984 reviews