Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.31

3.3 Rating 1,984 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,984 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hastings have me a very competitive renewal price and made it simple to and hassle free to renew with them.”

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Posted 6 years ago

“Very good service for young drivers, after a year with the smart miles box the insurance was extremely good”

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Posted 6 years ago

“Great service and helpful”

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Posted 6 years ago

“Brill. Really easy to use”

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Posted 6 years ago

“Great service which provided me with the cheapest insurance quotes when compared to any other sites! Friendly staff who were also very helpful!”

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Posted 6 years ago

“Good assistance from agent. Promised to forward cert and kept to agreement. Would have liked lower renewal quote as driving score well above average.”

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Posted 6 years ago

“no comment”

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Posted 6 years ago

“Very helpful and a great deal”

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Posted 6 years ago

“I thought the black box wasn't bad at all but I drove at night for 20 minutes one day and it made my score go right down to 35 out of 100 for driving at night. It has now been 3 weeks since and the score is at 85 and I haven't drove at night since. This is unfair as the score should have gone back up to 100 weeks ago. It says avoid driving at night regularly but I have only done this once. This is wrong as I was picking my dad up. I shouldn't be discriminated because of people driving dangerously at night as they would do that anyway regardless of having a black box or not. Something needs to be done about this ASAP.”

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Posted 6 years ago

“Easy online application and free phone contact number.”

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Posted 6 years ago

“Could have been clearer on polices. Were very unhelpful and unsympathetic.”

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Posted 6 years ago

Hi there,Thank you for your feedback. I'm sorry that you are dissatisfied with the service we have provided for you and feel we were unhelpful. We do try to be as transparent as we can with our Smartmiles policy both through our website and any other correspondence. If you have been mislead at all I apologise.~ Jamie

Posted 5 years ago

“Would recommend for first time drivers. Good price and good customer service.”

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Posted 6 years ago

“Would definitely recomend”

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Posted 6 years ago

“I have a Next Base Dash Cam, which I don't receive an discount. Otherwise quite happy.”

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Posted 6 years ago

“No Call, no letter. Quick email. Funds taken”

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Posted 6 years ago

Hi. I'm sorry to hear about the service levels that you received. If you are looking to obtain your documents via letter you can call our team free on 01733 308 380 and they will be able to look into this for you. I hope this is all resolved soon ~ Sophie

Posted 5 years ago

“Very easy to deal with and quote was good”

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Posted 6 years ago

“Never had a problem with Hastings direct the scores were fair and app easy to yous! Customer service was brillant! Only reason for changing over was renewal price was to high compared to what I was offered else where would recommend”

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Posted 6 years ago

“Very poor, unresponsive, tried three times to say would not renew yet still they had the temerity to attempt to take cash from my account. The Smartmiles software has some gaping omissions it is aimed at young drivers. For example I was penalised for driving after 22h00 even after explaining that I had to pick my wife up after work from train station due to late trains, cancelled trains, the train station is less than a mile from our home and in recent months I ha? to travel to the airport 25 miles away when no alternative transport was available. Renewal price was outrageous, it was more expensive than some, despite the previous year being inclusive of ?100 telematics box installation fee. Cost 1 year ago all toldwas ?319 this year ?481 therefore old cost must have been 219 (minus cost of installation) more an uplift of greater than 90%! Good deal? I think not!!”

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Posted 6 years ago

Hi there,Thank you for your feedback. I'm sorry to see you have had such a bad experience with our SmartMiles policy. You are correct through in regards to our younger more inexperienced drivers preferring these policies, having a time of day score means that they are less likely to be involved in accidents during this timeframe. We are as transparent as possible when selling these policies and explain that this is a big area we monitor through your driving behaviour score. I do apologise if this was not made clear to you when you took the premium out with us,~ Jamie

Posted 5 years ago

“Cannot say it enough, avoid forever, worst service and loss of sleep ever! Was involved in a massive accident a few days after signing up. Ring them up day of, and because I hadn’t been able yet to install my black box (because as we know we have to do it ourselves!) they cancelled my insurance, emailed me to say. Ring them up to say it shouldn’t have been cancelled and I haven’t even got the car, and they argue with each other and me for hours about the claims department not properly telling the other departments so can’t decide if it’ll be reinstated or not (without refund!!!). They eventually reinstate, after hours on hold, paying for the phone line, and grief. Next day, they email me, we are cancelling again, not refund of the £1200 policy. Hours more again and no sleep. Eventually told ok the policy will continue to run while you don’t have a car, but you can keep it if you get a car within 6 days. Rush, get a car within 6 days. Obviously stressful, and most insurers would pause the policy and hold it. Ring up to add the new car to insurance policy and they say it’ll only be an extra £35 for that make of car etc, but also £150 for a black box. But we HAVE the brand new in packaging black box from when I couldn’t install it in time from 4 odd weeks ago. They say no, have to buy a new one as this has updates on etc. Despite the fact this older one would’ve been on my car currently for the next year with no updates if I hadn’t crashed. I ask for a refund then on my £150 black box that I already own, but after a lot of arguing they agree to let me use the one I was sent. Until, the next day when I ring again to finish making the changes, and they say “well although the £150 fee is now gone, we misspoke the price and it’s actually £150 more expensive - £185 now”. Spent a few hours getting them to listen to their own recorded phone call, until the manager changed their minds back. Absolutely. Awful. Horrific. Never use this company.”

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Posted 6 years ago

“Beware before committing yourself to this black box with Hastings!! I have cancelled after 14 days at a cost of £125.00 + insurance cost for 14 days to me. Spent more time looking at the speedometer than the road. Wish I had read these reviews before I signed up to this insurance policy. Hastings Customer service said they didn't expect people to leave good reviews, really? wonder why that is? No need for a reply to this review Hastings I will have a better experience with my new insurer!.”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,984 reviews