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Hastings Direct Smart Miles Reviews

3.3 Rating 1,984 Reviews
57 %
of reviewers recommend Hastings Direct Smart Miles
3.3
Based on 1,984 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 72%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour

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Anonymous
Anonymous  // 01/01/2019
Actually listen to what customers are saying as opposed to rhyming off a pre prepared script. I tried and failed to establish what body (eg. Trading Standards?) certifies their equipment........this is a vital element in establishing confidence in their services which require a tracking device. Customer services have no knowledge of these processes. The company will provide no information in writing, which says it all........they can refute any statement because you have no proof that they ever said it and they hold the tapes of recorded conversations...good luck trying to prove anything!
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Posted 6 years ago
Hello there,Thank you for taking the time to leave this comment. I'm sorry to see you have had such a a bad experience with your policy. If you feel that you have been treated unfairly or have not received the answers you want about the box please contact us at contact@hastingsdirectsmartmiles.com.~ Jamie
Posted 5 years ago
Found it very good so far. Not had no problems at the moment.
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Posted 6 years ago
No sweat policy renewal with modifications. Nice mannered lady Will likely use them aain.
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Posted 6 years ago
Quick and easy
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Posted 6 years ago
By having a Smartbox I saved nearly ?200 on my car insurance for 2017/2018. I'm not a new driver but I hadn't had a car for 4 years so I was starting from scratch, zero no claims bonuses. Nevertheless, I don't like the way they run their scoring, particularly time of day and speeding. There's no transparency or accountability. They can (and did) make up numbers to suit themselves, presumably to keep the customer under pressure to conform to their idiosyncrasies. The time of day score is nonsense. "40% of accidents occur between 10pm and 5am". Well, that's actually over 30% of the day, so it's not really statistically significant. I think many of those stats are for drink drivers: I'm a complete abstainer from alcohol, so I'm penalised for other people's carelessness/ recklessness/ wilfulness. I don't use my car for work, only for attending mainly church related events (mid-week prayer meetings/bible studies) which finish after 10pm, but no alcohol involved or rowdy socialising that's likely to make me lose concentration. If anything, I'd be more sensible and focussed than the average driver. The other one is the speeding score. Before Christmas 2017 a new road opened nearby. Hastings, in their wisdom, decided the limit was 30 mph, when in fact it was actually 40mph (which I'd kept within). Several weeks had passed before I got round to checking my App so I queried why I'd had 20% knocked off my score. They said they'd check it. Before they got back to me I noticed I'd been deducted another 10%- same stretch of road, but, of course, I didn't know at this stage that their system was wrongly saying I'd been speeding. Eventually they 'refunded' 10% for each of the two occasions when I'd made my enquiries. I was back work by the time they told me the reasons why I'd been penalised (in error by them) but I'd asked for communication by email, as I can't take phone calls at work. They agreed to make emails the primary means of communication. I emailed again to challenge their not restoring the full 100% on my speeding score. They refused to email me, and insisted that they had to discuss it over the phone. They have failed to address this matter correctly, and it hasn't affected my premiums for this year's renewal. I have obtained a greater discount than I would have done had I not had the Smartbox, so that's a positive. They have finally increased my (supposed) 'speeding' score to 95% recently, but they didn't reset the 'speeding' and 'time of day' scores for the start of the new insurance period. If I weren't a very careful driver, and my last year's scores hadn't been so good, I would be in a position in which it would be almost impossible to maintain a good score for this and subsequent years as penalties are cumulative, not averaged. e.g. my 'time of day' score was 65% last year. If I drive (very safely) for the next year, with the same time of day profile, I'd be down to 30%! Common sense indicates that I'm being doubly penalised here. My score for subsequent years ought to be the same for the same profile of usage as for the first year. Of course they make their own rules up. They don't have to be moral, logical, fair or just. If you're hard nosed and are prepared to be patronised intensely, like I was, it will save you around ?200 a year on your insurance.
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Posted 6 years ago
I Had loads of hassle to start with but I forgot this I renewed my policy but they have not reset my smart miles app back to 100%
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Posted 6 years ago
Hi there,Thank you for your review. Unfortunately your dashboard continues from your previous years policy. In your second year its more of a guide as to what potential discount you can receive at renewal or whether we will be able to offer you a renewal next time round. We don't monitor you driving score other than that.~ Jamie
Posted 5 years ago
Would Recommend to friends and family Hastings have been very helpful
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Posted 6 years ago
Still waiting for reply to e-mail of June 6th regarding insurance payment. but the response to a telephone call on the same matter was excellent
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Posted 6 years ago
Yes great to have an insurance based on the fact that I'm a safe driver.
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Posted 6 years ago
I got through quickly and easily on the phone and my questions were answered confidently and patiently by the member of personnel who was polite and seemed interested in keeping me on board.
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Posted 6 years ago
I was expecting my premiums to be reduced after a year with my score at 75 - and all the marketing was telling me that?s what I could expect. But instead they?ve gone up - this is due to higher interest rates. So - what?s the point! I?ll probably leave next year - it?s a con.
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Posted 6 years ago
Excellent renewal
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Posted 6 years ago
No fuss and the premium had gone down since the last renewal
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Posted 6 years ago
Yes iv got my granddaughter to go with them
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Posted 6 years ago
Whenever I have had to ring them I have not had a bad experience. I think it shows that they are a good company as I am staying with them for another year. The price is reasonable and I dont mind having a black box. So all good for my first insurance company.
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Posted 6 years ago
Good customer service and discount given for good driving
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Posted 6 years ago
Renewal was easy and efficient. I was very happy with the price. I am definitely recommending them.
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Posted 6 years ago
Yes I will buy them again.
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Posted 6 years ago
Really great customer service! Easy to insure and renew. Great insurance and cheaper than anywhere else ? would definitely recommend!
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Posted 6 years ago
very good service
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Posted 6 years ago
Hastings Direct Smart Miles is rated 3.3 based on 1,984 reviews