Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.31

3.3 Rating 1,984 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,984 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never had any problems with them, on my second year with them now, would really recommend this company.”

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Posted 6 years ago

“Box fitted by young pleasant young man, Only been 1 week so far highly satisfied as it truly reflects my driving ability, as an ex. Driving instructor 100% Braking / 100% Accelerating / 100% Speed / 15% Time of day. I felt this was very harsh for one trip on the 16 Nov 2018 at 22:07 which took 11m 8s, over a distance of 2.81 miles. Felt like giving a 1 star review, but did not want to be as mean as Hastings, for such a minor fault. Overall driving score 80. The time of day rating seriously needs to be changed.”

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Posted 6 years ago

“Always so happy and friendly on the phone. They?ve made my 2nd and 3rd year as a young driver so much cheaper than any other insurance company. Would recommend.”

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Posted 6 years ago

“I would recommend as it takes into consideration harsh brakes when people pull out in front of you as well as how fast the traffic is flowing. As well as this amazing perks such as myself receiving a massive discount for getting a good driving score!”

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Posted 6 years ago

“Great, no mither & my box cut my next year insurance done a lot”

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Posted 6 years ago

“Good service and very helpful Reasonable price”

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Posted 6 years ago

“I was hoping to get a quote to renew the insurance on my sons car, however as my younger son was taking the lead on the policy from my older son (now at uni) the call handler didn't seem interested and suggested we go to a comparison site !”

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Posted 6 years ago

Hi there,I'm really sorry to see you didn't receive the level of service that you should have done, we do strive to be as professional as possible and if this wasn't the case I apologise. I do hope you manage to find appropriate cover for your son.~ Jamie

Posted 5 years ago

“I cancelled the policy as no longer required in September, this has been a somewhat impossible task and I am still getting ?chased? not sure why the simple process of cancellation is such a drawn out, long winded task.”

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Posted 6 years ago

Hi there,I'm sorry to see you have had such a bad experience trying to cancel your policy with ourselves. It might be worth you speaking with an advisor to get an update on 01733 308 380 or sending an email over to contact@hastingsdirectsmartmiles.com.~ Jamie

Posted 5 years ago

“I placed a review 6 days ago with another review site, which described how poor this Company is. In the review I made particular mention about the shortcomings of the Smartmiles black box and Hastings' poor customer service. I cancelled my daughter's policy (after only 14 days) and was told that there was a £175 cancellation charge. I said that I was prepared to pay for the two weeks cover, but owing to the fact that I was given misleading information by Hastings, I requested a full refund of the cancellation charge. I was told that this was not possible and after much complaining and many phone calls, was only given a partial refund. I was advised that the matter would be passed to the Complaints Department, who would decide if I could have a full refund as requested. I read their response to my review with utter amazement. It says " Box scores will update after every journey" and " I am happy to hear that we have now resolved the situation". Both of these statements are completely untrue. Let me make it absolutely clear to anybody reading this: 1. Box scores will not update after every journey - no matter what device you are using. 2. My complaint is far from being resolved. In fact, Hastings Smartmiles' Complaints Department, have sent me a standard response letter saying that they are still investigating the matter and it may take EIGHT WEEKS for them to respond with their findings. I phoned Hastings yesterday to make them aware of the inaccuracy of their response to my review. I was told that they would look into it and amend it. Today it remains unaltered. The Company is a complete disgrace and I would urge anybody who is considering taking insurance with a black box, to look for a far more reputable and trustworthy company, even if it may cost a little more. I have now moved my daughter's policy to another company, who have provided her with a black box that does update after every journey and has staff who can be relied upon to give accurate information about the policy. y ”

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Posted 6 years ago

“Good value and good customer service when phoning.”

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Posted 6 years ago

“easy to communicate with, everything explained clearly, hassle free.”

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Posted 6 years ago

“Good communication, reliable insurance as well as price, very happy !”

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Posted 6 years ago

“I was served by someone called Hannah, they were brilliant! She helped me through the process of renewing my insurance. But also managed to make it a lot cheaper for me. Hannah was kind, descriptive, and listened to what I needed. She also helped me with another matter which I believe went beyond the call of duty. She deserves a Christmas present (or maybe some extra time off over the Holiday period at least!) She represented Smartmiles very well, a lot better then some previous calls Ive had to make.”

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Posted 6 years ago

“Very helpfull”

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Posted 6 years ago

“Hastings Direct Smartmiles are a lovely insurance company to go with. They really helped me when I needed advice. When going onto my second year of insurance I was able to change the bank details they had for the account as well as being very helpful and answering my questions.”

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Posted 6 years ago

“Helpful service, worth the money”

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Posted 6 years ago

“Charged me ?25 to update my change of address. And the curfew is stupid as it destroys my social life and driving between 10pm and 5am is safer than rush hour.”

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Posted 6 years ago

Hello, I'm appreciate the frustration the fee and the measuring variable concerning the time would have caused. Hastings Smart miles do their utmost to disclose all fees and the measuring variable before the policy is purchased as they appreciate that the policy may not be suited for all drivers. I do apologise if you missed this information-Theo

Posted 5 years ago

“A really helpful organisation, lots of advice.”

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Posted 6 years ago

“Cheap insurance for first time drivers and second year is even better”

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Posted 6 years ago

“I recently had a very negative experience when trying to renew my policy. Over a few days, I spent many hours of my time trying to get in contact with a member of the customer service team regarding my car insurance renewal and repeatedly being put on hold. I received verbal confirmation of a quote, just to have it change due to my occupation without any explanation. Hastings attempted to charge me ?250 on top of my agreed policy quote to change my occupation from a student to full time employment. Then additional ?200 to pay in monthly instalments. Which resulted in the quote for my second year of car insurance to be the same as the first - after having a 90/100 driver score rating on my black box. This is not the agreement which I signed when I chose to take out my insurance with them, a good drivers score will result in discounts for the following years insurance. Also, I was charged ?1,916.63 to my bank account, which has took me into my overdraft. I did not receive any notifications from Smart Miles of this payment and only found out my contacting my bank directly. This money is the sum of two car insurance quotes, yet I had verbal confirmation that neither would be taken out of my bank and did not give my consent for this payment to be deducted. When I asked the Smart Miles customer service team why I had received these charges, the only reason they gave is that they were 'unsure'. I am 18 years old and have just got my first job - it is unacceptable to assume I have this amount of money spare. In addition to this, I spend a further 3 hours of my time at work trying to call the customer service team and resolve the issue - and was repeatedly put on hold. I was informed by the manager that if I requested by refund on that day, it would take 5 working days to come into my account. I also would not be eligible to be covered for 14 days 'cooling off period', without explanation. This left me without any money in my bank account, but had to find an alternative car insurance by the next morning as I have commitments. He did not care to help me find an alternative insurance plan. This service is disgusting and I will make sure to avoid Hastings Smart Miles in the future.”

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Posted 6 years ago

Hello Shayda, I'm very sorry to hear about the poor experience you've had and I hope that the the refund has since returned to you. It's disheartening to hear that you didn't receive the level of customer service you deserve and reading through I believe that you do have grounds to make a formal complaint. If you wish to do so regarding your message, please contact the smart miles customer service team at: contact@hastingsdirectsmartmiles.com. This matter would be investigated before they offer what is hopefully a satisfactory resolution-Theo

Posted 5 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,984 reviews