Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.30

3.3 Rating 1,998 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,998 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Good deals at renewal which was promised.”

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Posted 6 years ago

Hello, It's good to hear that we were able to provide you with a competitive renewal and thank you for choosing to insure with Hastings Smart miles. I hope your second year will be even better than the first-Theo

Posted 5 years ago

“Excellent customer.SERVICES”

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Posted 6 years ago

“I have not had a problem with Hastings since i brought my car insurance a year ago, going into my second year with them having the telecom box and it has reduced my insurance significantly. Very happy!”

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Posted 6 years ago

“I think the service offered by the SmartMiles is excellent. I would recommend them to anyone. They have done all the work and left me with a first class policy.”

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Posted 6 years ago

“fucking bollocks of a company, rip off pricks, id rather drown my self then recommend them to anyone.”

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Posted 6 years ago

“Quick easy and efficient”

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Posted 6 years ago

“Great service and great rates highly recommend especially for 1st time drivers”

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Posted 6 years ago

“Shocking.”

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Posted 6 years ago

Hi there,I'm sorry to see you have had such a bad experience dealing with our services.~ Jamie

Posted 5 years ago

“no hiccups or problems after a year, the only thing i would say is that the black box is ridiculous, one slip up thats it and your driving score will go down. However, no matter how good you drive or no matter how long you do it for the score never seems to redeem itself! this needs sorting and its not like it isnt noticeable...”

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Posted 6 years ago

Hi there,Thank you for your review. I'm glad to see you had a good year with our SmartMiles policy. The scoring system can be frustrating at times but we do offer help and support through our First Response Unit if you ever feel you need assistance. They can giver really helpful hints and tips to get your score back up where it needs to be, their number for future reference is 0800 048 2955.~ Jamie

Posted 5 years ago

“Really good. Very cheap on 2nd year”

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Posted 6 years ago

“It was an amazing experience to insure my car with SmartMiles. But what could be improved is that if customers are not limited to certain mileage. And to reduce the insurance cost even thought there was limitations.can you please not take money without informing the customers.”

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Posted 6 years ago

“Friendly, quick, consistent with keeping us up to date, informative of all deals, workings of the car etc. Overall amazing service.”

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Posted 6 years ago

“Never had any problems with them, on my second year with them now, would really recommend this company.”

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Posted 6 years ago

“Box fitted by young pleasant young man, Only been 1 week so far highly satisfied as it truly reflects my driving ability, as an ex. Driving instructor 100% Braking / 100% Accelerating / 100% Speed / 15% Time of day. I felt this was very harsh for one trip on the 16 Nov 2018 at 22:07 which took 11m 8s, over a distance of 2.81 miles. Felt like giving a 1 star review, but did not want to be as mean as Hastings, for such a minor fault. Overall driving score 80. The time of day rating seriously needs to be changed.”

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Posted 6 years ago

“Always so happy and friendly on the phone. They?ve made my 2nd and 3rd year as a young driver so much cheaper than any other insurance company. Would recommend.”

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Posted 6 years ago

“I would recommend as it takes into consideration harsh brakes when people pull out in front of you as well as how fast the traffic is flowing. As well as this amazing perks such as myself receiving a massive discount for getting a good driving score!”

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Posted 6 years ago

“Great, no mither & my box cut my next year insurance done a lot”

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Posted 6 years ago

“Good service and very helpful Reasonable price”

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Posted 6 years ago

“I was hoping to get a quote to renew the insurance on my sons car, however as my younger son was taking the lead on the policy from my older son (now at uni) the call handler didn't seem interested and suggested we go to a comparison site !”

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Posted 6 years ago

Hi there,I'm really sorry to see you didn't receive the level of service that you should have done, we do strive to be as professional as possible and if this wasn't the case I apologise. I do hope you manage to find appropriate cover for your son.~ Jamie

Posted 5 years ago

“I cancelled the policy as no longer required in September, this has been a somewhat impossible task and I am still getting ?chased? not sure why the simple process of cancellation is such a drawn out, long winded task.”

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Posted 6 years ago

Hi there,I'm sorry to see you have had such a bad experience trying to cancel your policy with ourselves. It might be worth you speaking with an advisor to get an update on 01733 308 380 or sending an email over to contact@hastingsdirectsmartmiles.com.~ Jamie

Posted 5 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,998 reviews