Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.32

3.3 Rating 1,976 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,976 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was quick, efficient and very friendly.”

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Posted 7 years ago

“Very helpful”

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Posted 7 years ago

“prioce is good”

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Posted 7 years ago

“Person on the phone was helpful, but I did receive a misleading email.”

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Posted 7 years ago

“Happy with the service provided, My 2nd year with smartsmiles my monthly premium reduced by ?34 per month”

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Posted 7 years ago

“phoning customer service was great! I didn't have to sit on hold at all and the process was simple, as the man on the phone knew exactly what he was doing. The only criticism is that it was a little hard to understand him at times, as he spoke a little too fast and there was a lot of background noise on his end, but it wasn't too much of an issue.”

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Posted 7 years ago

“yes I would recommend hastings direct smartmiles the one thing I do,not like is that we have to be back home at 10,00pm I think 11,oopm would be a lot better”

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Posted 7 years ago

“They where very helpful when I've had any questions and always efficient however I'm always on hold for at least 15-20 minuets before any one can help.”

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Posted 7 years ago

“As I only drive occasionally, the service I have received is good. My score could be rated higher as I do only complete a few miles per annum. I have renewed my policy as your pricing is of the best value. Continue with your best efforts. Regards Hannah Jones.”

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Posted 7 years ago

“Yes would recommend to anyone, very easy to get in contact with for renewals”

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Posted 7 years ago

“Second year with Hastings direct. It isn't the best insurance however was the cheapest. I paid ?1500 my first year and this year am paying ?700 with 1 years NCB. Only down side is the app doesn't work and my braking score is always 0.”

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Posted 7 years ago

“They were efficient on the telephone.”

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Posted 7 years ago

“only disappointment is when email query no-one gets back”

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Posted 7 years ago

“I have found the service to be very useful for younger drivers like myself. After a year of driving, my insurance price dropped by half because of my driving score which I was very pleased with. However, the scores soon drop if you do something wrong.”

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Posted 7 years ago

“Plenty of info given and always been very helpful”

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Posted 7 years ago

“I would use Hastings Direct SmartMiles service again. The website is easy to use, and if any other queries, they can be phoned and they deal with issues very efficiently and promptly.”

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Posted 7 years ago

“The customer service team is very good and helpful!”

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Posted 7 years ago

I'm very pleased to hear that! Thank you for your feedback. ~Connor

Posted 5 years ago

“Hastings Smart miles have helped me a lot in being a young new driver, a very appreciated discount was knocked off for my second year although there was some confusion about the payment as they had taken it a day early and so I hadn't amended the details, and I also received an email saying I hadn't renewed my insurance when it had clearly been renewed; although it did say my account was ?0.00 to pay so I didn't worry. Overall I think they are a good insurer and especially helpful for young drivers like me.”

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Posted 7 years ago

“great friendly service”

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Posted 7 years ago

“Helpful information regarding renewal. Reasonable renewal quote”

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Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,976 reviews