Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.31

3.3 Rating 1,984 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,984 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service good box no real limits”

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Posted 6 years ago

“As a low mileage user the system is biased against me especially the curfew.”

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Posted 6 years ago

Hello there, Thank you for your review, even as a low mileage user you still have a great opportunity to obtain a high driving score, the time of day score may affect your overall score but as long as you stick to the speed limits, brake nice and early (and smoothly) and the same with your acceleration your score should still be OK. - Jamie

Posted 6 years ago

“Good renewal quote based on my driving, but disagree with marks for braking . Despite gentle braking it marks braking as harsh”

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Posted 6 years ago

“I rang them and the member of staff was clear and concise which is reassuring.”

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Posted 6 years ago

Hello there, thank you for your feedback. Its reasuring to know that our service was what you exoected. - Jamie

Posted 5 years ago

“Quote me happy. Care that I have found lots of much better quotes. Endeavour to keep old, loyal customer who has never claimed!”

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Posted 6 years ago

Hi there, Thank you for your feedback. We send our renewal quotes out 28 days prior to your policy expiring in 'real time pricing' meaning the price on that day. This price can change constantly and completely out of our control, you may well find it has gone up or down in the meantime. If you have a quote reference from a comparison website, we would endeavour to match it for you. ~ Jamie

Posted 5 years ago

“Rewarded me for good driving with a great discount!”

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Posted 6 years ago

“Telephone service was not helpful at all. Online Portal did not allow payment details to be updated”

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Posted 6 years ago

Hi there, Thank you for your feedback. I'm sorry that you had a negative experience with Hastings Direct SmartMiles. We will however look in to any issues you have had. Thanks - Jamie

Posted 5 years ago

“I dont have any issues with hastings itself .. however someone has to explain how they work out the driver ratings , i did phone up about them and was told it was a complicated algorithm ... basically they could change your score at anytime and not give any explanation...”

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Posted 6 years ago

Hi there, Thank you for your feed back, I appreciate you have spoken to one of our advisers about how the box data is collated but we do have a dedicated team that can go through all the individual scores with you and how the box works them out. You can reach them on 0800 048 2955 and they are available between 9.00?and 5.30. hope this helps. Thanks - Jamie ?

Posted 5 years ago

“A policy that rewards you for your driving standards and keeps you in control of your premiums”

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Posted 6 years ago

“The app is dreadful. Keeps going back to the sign in page.”

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Posted 6 years ago

Hi Paul, I'm sorry to see that you have had issues with the app, hopefully this has all been rectified! If you do have any further issues with it you can contact 01733 308 380. Hope this helps. -Jamie

Posted 6 years ago

“Amazing! Super helpful and sweet!”

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Posted 6 years ago

“Really disappointed with renewal quote especially with a 73 score on my driving for the year”

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Posted 6 years ago

Hello there, I'm sorry that you are not happy with our renewal quote, have you spoken to our Renewals team? They may be able to help further? Thanks - Jamie

Posted 5 years ago

“The service could be improved by actually listening to their customers views and requests and acting upon them. I didn?t want to renew the breakdown cover as I could source this elsewhere and was informed someone would call me back when I want led to negotiate this years price, however the policy was renewed without me confirming this is what I wanted. Also my driving score has rolled over, I would prefer it to have reset as it is impossible to improve... Can?t wait until next year when I can leave this company behind...”

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Posted 6 years ago

Hi there, I'm sorry to see that you have had issues when renewing with us and that the lack of communication meant you had cover on your policy you didn't require. We do take on board you comments and they will be fed back to our SmartMiles team. - Jamie

Posted 5 years ago

“Straight to the point and all my queries have been answered with a good standard of knowledge”

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Posted 6 years ago

“It?s alright SmartMiles.... but I don?t see how using your car once on a night journey can drop your scoring by 7% Overall it?s given me a discount in year two, but I?d of got that with other brokers too. ??”

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Posted 6 years ago

Hi there, Thanks for your review. The time of day score is a percentage of your night time driving (10pm - 5am) and your day time driving (any other time). We have a group of people here called underwriters who are?essentially risk assessors who look at what risk you pose driving during the day to driving at?night hence the drop in score. Hopefully this explains it a bit better for you. Glad you got a reduction on your renewal though. Thanks?- Jamie ?

Posted 5 years ago

“The renewal was easy and good but previously when I signed up I was asked for my ncb proo, which I sent via email. The admin team didn?t pick this up and by the time they did the original premium had gone up by ?13 a month. I made the company aware and someone promised on three different occasions to call me back but they never did. Because of a back log in the admin department I have had to pay the higher premium which I believe should have been given back to me. This never happened.”

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Posted 6 years ago

Hello there, I do apologise for the lack of communication you have received, hopefully this will get resolved sooner rather than later. Thanks - Jamie

Posted 5 years ago

“Really helpful lady and she did what she said she would.”

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Posted 6 years ago

“Quick and easy as it should be.”

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Posted 6 years ago

“Following on from what everyone else has already said, i do not recommend smartmiles! I have been with smartmiles from the day I passed, which was only 4 months ago, and already my score is at 37 and been told my policy is going to be cancelled if my behavior does not improve? I do not speed, I do not drive fast enough to have to break hard, I don't accelerate much simply because I don't have to as my car basically drives itself and maybe 3/4 days out of 7 my car is home at 11 O'clock instead of 10 and my time of day is at zero? okay! so how can I fix this? not drive too much for a few days? oh wait, you have to A LOT drive for your score to increase apparently! well, so I've been told! My score has never increased, even though i'm nearly 100% sure that I am the most careful driver out there! Honestly wish, i had read the reviews before i took this policy!”

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Posted 6 years ago

Hi, I am sorry to hear you are having a poor experience. It is important to increase the amount you drive to improve your score as the more miles safely driven achieved, the more the instances where we have recorded events that will negatively impact your score will be balanced out. In terms of time of day, consistently going outside of the 10pm-5am parameters will have a negative affect on your score. This is because data has shown us that you are much more likely to be involved in an accident at night compared to the day. As your score has dropped below 40 you should have been contacted by our team to provide some coaching on how to improve your score, but if this has not occurred please contact us on help@hastingsdirect.com with your policy number. ~Connor

Posted 6 years ago

“Great customer service and very helpful every time I've been on the phone!”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,984 reviews