Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.31

3.3 Rating 1,984 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,984 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Hastings Direct Smart Miles made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only negative is regarding the smartmiles app/blackbox, the scoring system for braking is very difficult to maintain a high score without having to brake like a 60+ year old. This simply is not feasible on the roads as it will lead to build up of traffic. I myself brake with plenty of time but still receive lower than average scores for braking. Have spoken to others who have policy's with smart miles and have similar experiences with their black box. Otherwise i have not had any issues and my renewal of policy automatically is a good feature and has lowered each year. Have not had to use the breakdown cover yet. Have spoke to customer services on a few occasions and agents were polite and efficient.”

Helpful Report

Posted 6 years ago

Hi there, Thank you for your feedback, braking can be?a hard element of the scoring to maintain as the box records data as if you were on a driving lesson/test. Thank you for renewing with us for another year though, its great to see your premium has reduced this year and that you are happy with the service we supply. - Jamie

Posted 5 years ago

“Good price and cover”

Helpful Report

Posted 6 years ago

“Ripoff when get a new car you have to pay for a new black box . Never recommend you”

Helpful Report

Posted 6 years ago

Hello,? I'm sorry to hear that this process caused so much frustration. The telematics box is difficult to remove without damaging it and as a result they need to be fitted on each individual vehicle. I appreciate this is not ideal and I'm sorry for any inconvenience caused. I hope that your experience of smartmiles has improved since this review. Thank you for taking the time to leave a review with us -Theo

Posted 5 years ago

“not very good experience very pushy with fitting smart miles box and that was a rubbish experience too”

Helpful Report

Posted 6 years ago

I am very sorry to hear you had a poor experience. We will take your feedback on for future improvement. ~Connor

Posted 5 years ago

“I called for something simple and it took more than 45 minutes including hold times which is unacceptable. I was transferred to a renewal team and had to hold again despite originally calling the number I was given by email for the renewal team. Very disappointed and staff seem to follow a script and not use common sense.”

Helpful Report

Posted 6 years ago

I am sorry to hear you had a poor experience. Delivering excellent customer service is always important to us, so it's disappointing to hear we have fallen short of those expectations. This will be fed back to our team for future improvement. ~Connor

Posted 5 years ago

“The smart miles box should restart its calculation once the policy is renewed”

Helpful Report

Posted 6 years ago

Hello,? Thank you for taking the time to leave some feedback with us. I appreciate the concerns you may have however after the second year, there is no risk to the policy being cancelled if the score falls below 40. I hope this alleviates some of the concerns you may have going into your second year with smartmiles -Theo

Posted 5 years ago

“SmartMiles encouraged my granddaughter (a new driver) to drive sensibly and according to the rules of the road. As a reward , we were offered a competitive insurance renewal quote, which was seen as a positive reinforcement for adhering to the rules. Fair play at all times.”

Helpful Report

Posted 6 years ago

“really good service an a real easy app to use understand and track my driving”

Helpful Report

Posted 6 years ago

“verry good”

Helpful Report

Posted 6 years ago

“Poor customer service and claims team where an utter joke.”

Helpful Report

Posted 6 years ago

Hi there, I'm sorry that you feel you have not received the service you should have. I hope you got everything sorted in the end. - Jamie

Posted 5 years ago

“Having taken out insurance with Hastings direct Smart Miles, they told me to cancel my policy and gave me 5 days notice. I am an 18 year old, and this was my first experience dealing with an insurance company. They sent me a smart miles box to fit which I did and I got my mechanic to fit it otherwise they would have charged me to fit it. The box recorded my scores and some of the scores remained the same throughout, and told me that I was not improving. I then phoned and queried my scores and how I could improve, I contacted them. Very nice lady gave me feedback, however when I got feed back the next time the scores were the same, I know I have improved, but the scores always remain the same, with very little movement. Then they sent me an email telling me that they were going to cancel my policy if I did not improve, I never received an email. Finally, I got another email saying that my policy would be cancelled within 7 days. I phoned up and told them their telematics box was not accurate, how could my scores always be virtually the same???? They told me my policy was going to be cancelled and they would not reinstate it, and that I would have to cancel it myself otherwise I would not get insurance from another company. Also I had to pay for the phone call and spent 1 hour and a half arguing with them on the phone and my Mum also complained and said it seemed the telematics box was not accurate and asked them to guarantee the accuracy of their box, which of course they cannot do. No one can!!! My Mum asked for the statistics from the box to be sent to her, and they wanted £10 for the data, having said it was all available, but at a price of course!!! They now want me to cancel my insurance, telling me that if they cancel it, I will not get insurance anywhere else. Obviously they want me to spent another hour on the phone waiting to cancel it. They also will deduct £210 from my balance for the use of the telematics box which has been used for only 3 months and £45 cancellation fee!. This company is a rip off company, all they want is to cripple young people with debt by taking their money off them and providing an awful, awful service. It is pure exploitation of the young, quite intimidating as well an would never instill confidence in young drivers. They are so discouraging and they only want your money and to rip you off. Do not under any circumstances use them. They will cancel your insurance in 3 months and charge for their inaccurate telematics box and administration and expect you to do all the running. Very, very bad experience as a first time driver in using an insurance company. DO NOT USE, DO NOT USE, BE CAREFUL”

Helpful Report

Posted 6 years ago

I am very sorry to hear you had a poor experience with our SmartMiles product. If you would like the team to investigate, you can log a complaint using the e-mail form on the link below. https://www.hastingsdirectsmartmiles.com/contact ~Connor

Posted 6 years ago

“Great”

Helpful Report

Posted 6 years ago

“Can't fault Smartmiles really. Very good renewal price quote, ?550 for my second year driving from the original ?1300 for first year which was also the cheapest available. Only thing I will mention is the Time of Day rating on the app has a strange way of being scored, and does have quite a large impact on your overall score which isn't too handy. Great other than that. Customer service very helpful too.”

Helpful Report

Posted 6 years ago

“Trouble free service”

Helpful Report

Posted 6 years ago

“Good set up and dashboard display. Easy access. Advice and instruction when given over phone is always comprehensive and knowlegable. Great customer service.”

Helpful Report

Posted 6 years ago

“2nd year with Hastings and never any issues! Straight forward and easy with renewal. Brought my insurance down by half which is what it said it would do! FAB :)”

Helpful Report

Posted 6 years ago

“na”

Helpful Report

Posted 6 years ago

I am sorry to hear you had a poor experience. Any extra feedback would be greatly appreciated. ~Connor

Posted 5 years ago

“Amazing job, would highly recommended a black box for first year. I?m on my 2nd year with a black box still an it brings your insurance down a hell off a lot.”

Helpful Report

Posted 6 years ago

“I was really happy with the renewal quote and the advisors were all lovely”

Helpful Report

Posted 6 years ago

“Very friendy people who explained things clearly and completed tasks quickly.”

Helpful Report

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,984 reviews