Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.30

3.3 Rating 1,998 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,998 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Everything always runs so smoothly.”

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Posted 6 years ago

“Great insurance company. Good discounts when you score high”

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Posted 6 years ago

“It was quick, easy and cheap.”

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Posted 6 years ago

“We were very pleased not only with the price we got for our 2nd years insurance based on the results of the box we have fitted, but with how simple it was to renew!”

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Posted 6 years ago

“Easy to deal with no hassle”

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Posted 6 years ago

“Good service but SmartMiles never seems to update”

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Posted 6 years ago

Hi there,Thank you for your feedback. I'm sorry to see you feel that your box data never updated, it might be the case that you haven't done the full mileage as it updates every 65-70 miles. If you do have any further issues and have been driving this amount, please contact our SmartMiles team on 01733 308 380 .~ Jamie

Posted 5 years ago

“Highly recommend your service as the policy is just so well fit to all my requirements.”

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Posted 6 years ago

“Compared my renewal quote with others, this was by far the best. Glad now I had the box installed. No hassle with renewal.”

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Posted 6 years ago

“cheap, easy company to deal with”

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Posted 6 years ago

“Avoid this scam of a company they offer you cheap insurance after 3 months they lower your scores significantly forcing you to cancel the policy as you will not get another insurance if they cancel it. They will then charge you stupid over the top cancellation fees now that's how they make their money back. It is impossible to get the scores up even after perfect driving with 32 yrs experience yet the scores reduce immediately. This company should be banned from trading avoid this shocking scam of a company pay that bit extra and go elsewhere.”

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Posted 6 years ago

“Brilliant service, helpful staff and, really good prices. Nothing seems to be too much trouble”

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Posted 6 years ago

“Would recommend.”

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Posted 6 years ago

“Very friendly and easy to be apart of!”

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Posted 6 years ago

“It could be improved by giving real and accurate ratings. The ratings did not reflect a true interrpretation of my driving. The only good thing was the price was lowered, the score was however wrong”

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Posted 6 years ago

Hi there,Thank you for your feedback. I'm sorry to see you feel the scores were inaccurate, if you are not sure, or want to question any of the scores provided, we have a dedicated team that can talk you through them. You can contact the First Response Unit on 0800 048 2955.~ Jamie

Posted 5 years ago

“Cannot get through to cancel my policy”

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Posted 6 years ago

Hi there,Thanks for your feedback. I'm sorry to see you have had so many issues trying to cancel your policy. We wish you all the best with your new provider.~ Jamie

Posted 5 years ago

“Very helpful and informative with all the information given to help me renew my policy was quick and easy to do.”

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Posted 6 years ago

“All I would say is to keep away from hastings smart mile black boxes. Im just in the prosses of cancelling mine. It's a complete scam. Back to PROPER SAFE DRIVING. Hooray.”

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Posted 6 years ago

“would never recommend, scoring system is too strict”

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Posted 6 years ago

Hi there,Thank you for your review. I'm sorry to see you are not happy with the monitoring we have, we do promote safe driving and the parameters we observe would imply safe driving. We are very transparent with the areas we monitor.~ Jamie

Posted 5 years ago

“Very helpful over the phone, and very cheap car insurance for my second year of driving thanks to my black box”

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Posted 6 years ago

“Different staff told me different information when it came to my claim process. Team should communicate better.”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,998 reviews