Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.31

3.3 Rating 1,984 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,984 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous // 01/01/2019

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“Very friendly and easy to be apart of!”

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Posted 6 years ago

“It could be improved by giving real and accurate ratings. The ratings did not reflect a true interrpretation of my driving. The only good thing was the price was lowered, the score was however wrong”

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Posted 6 years ago

Hi there,Thank you for your feedback. I'm sorry to see you feel the scores were inaccurate, if you are not sure, or want to question any of the scores provided, we have a dedicated team that can talk you through them. You can contact the First Response Unit on 0800 048 2955.~ Jamie

Posted 5 years ago

“Cannot get through to cancel my policy”

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Posted 6 years ago

Hi there,Thanks for your feedback. I'm sorry to see you have had so many issues trying to cancel your policy. We wish you all the best with your new provider.~ Jamie

Posted 5 years ago

“Very helpful and informative with all the information given to help me renew my policy was quick and easy to do.”

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Posted 6 years ago

“All I would say is to keep away from hastings smart mile black boxes. Im just in the prosses of cancelling mine. It's a complete scam. Back to PROPER SAFE DRIVING. Hooray.”

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Posted 6 years ago

“would never recommend, scoring system is too strict”

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Posted 6 years ago

Hi there,Thank you for your review. I'm sorry to see you are not happy with the monitoring we have, we do promote safe driving and the parameters we observe would imply safe driving. We are very transparent with the areas we monitor.~ Jamie

Posted 5 years ago

“Very helpful over the phone, and very cheap car insurance for my second year of driving thanks to my black box”

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Posted 6 years ago

“Different staff told me different information when it came to my claim process. Team should communicate better.”

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Posted 6 years ago

“Good”

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Posted 6 years ago

“Quick easy efficient”

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Posted 6 years ago

“They should explain that the smartmiles doesnt reset with the renewal of the policy. Also, they should explain better that you need to drive loads to allow for more accurate scores”

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Posted 6 years ago

Hi there,Thank you for this feedback. Unfortunately we have to continue the box data through renewal to keep an accurate reading of your driving. I will feed this back to the SmartMiles team though.~ Jamie

Posted 5 years ago

“The service was excellent . Last year it was very easy to add my granddaughters to the insurance for part of the year and i know i will be able to do it again this year. It was very nice to speak to someone who knew exactly what i was asking.”

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Posted 6 years ago

“The email that I received to give feedback didn't have my correct name - someone completely different and wasn't me! Attention to detail!”

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Posted 6 years ago

HI there,I'm sorry to see this is the case, we have made a mistake in this instance but appreciate your feedback.~ Jamie

Posted 5 years ago

“Been with Hastings 3 years in a row and never had to change insurers as theyve always had a better renewal price than other providers after checking comparison websites. Good service and no issues”

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Posted 6 years ago

“Insurance and service was great”

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Posted 6 years ago

“Back in May i notified Hastings of a very small incident in my car, whereby my car and another slightly clashed wing mirrors. I didn't make any claim and neither has the other party as we never took any details from each other. When it came round to receiving my email regarding my renewal this month, my premium had shot up and my no claims bonus had been taken away from me. I was given no prior warning or explanation as to why this was, just left me to find out for myself. I was told that for 6 months after the 'notification' they have to leave the channel open for a claim and therefore I now have to pay ?30 a month for my insurance because of this and I have no choice to go with another company because I don't have my no claims so it's quite clever how they do it really. I sincerely hope my premium will go back down when they find the people don't claim because they have absolutely no details and there was no damage done for a claim. Also just to add that when I was sent my renewal last year, I renewed after seeing how good the price was, only to receive an email a few months back to tell me i'd actually been paying more and they had only just noticed the mistake. I might add as well that I was told the 'notification' may still affect my premium despite a claim not being made and I find this shocking as the first person I spoke to on the phone said I had one of the best driving ratings he has seen in a very long time.”

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Posted 6 years ago

Hi there, Thank you for your feedback. I'm sorry to see that you have been given conflicting information regarding notifying of the 'incident' that you had back in may. Unfortunately it is your duty to inform your insurer of any misdemeanours that may occur. If the other driver had gone home and decided to make a claim against you, we would potentially only have his version of events. This does get wiped from your policy after 6 months but I completely understand how frustrating this must be for you. Its great to see you have a high driving behaviour score though.~ Jamie

Posted 5 years ago

“I rate Hastings direct highly.If you are a young driver who drives safely, you will be rewarded with much lower premiums in your second year.”

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Posted 6 years ago

“Very good renew price excellent customer survive definitely recommend”

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Posted 6 years ago

“braking 100% night driving100% speed 70% acceleration 0% this in a 10 year old car which is a very small diesel driven by a 75 year old!!!!!!!!!!!!! GET REAL HASTINGS SOMETHING MUST BE WRONG.”

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Posted 6 years ago

“Sort out your data protection. I am not the person this was addressed to. I am not Amanda Choi. Also, surely it is illegal to try to take payment before the renewal date, especially as I was not renewing. Also, stop warning me about not authorising the payment even though I had cancelled.”

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Posted 6 years ago

Hi there, I'm sorry to see that this has been address to the wrong person, this is an oversight on our behalf and we have address the matter. We appreciate this feedback from you.~ Jamie

Posted 5 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,984 reviews