Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.31

3.3 Rating 1,984 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,984 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

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“Very good customer service”

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Posted 6 years ago

“Great service, everyone very helpful on the phones when I didn?t understand things, easy box to install and app very handy and useful”

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Posted 6 years ago

“I was given all the advice, best deals possible and even allowed to renew early but didn't effect the renew date. The guy on the phone was very polite, efficient and knowlegable.”

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Posted 6 years ago

“The service was great and all very helpful.”

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Posted 6 years ago

“You have been told twice that the email was incorrect and you STILL send this to the wrong email address. Please correct the email address goddamnit.”

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Posted 6 years ago

Hello there,Thank you for your feedback. I'm sorry to see you have been having issues when making changes to your policy. I can only imagine how frustrating this must have been and apologise.~ Jamie

Posted 5 years ago

“Brilliant prices, very helpful customer service. Easy renewal, and amazing rewards.”

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Posted 6 years ago

“Fortunately I have not had to make a claim so don't know how things are in that department, but my premium has been reduced this year as the black box has noted I have been driving with care. That is really good.”

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Posted 6 years ago

“easy to renew and knowledgeable”

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Posted 6 years ago

“great - all very straight forward and very pleased with the large drop in insurance this second year due to my careful driving last year being recorded by the black box.”

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Posted 6 years ago

“We had the SmartMiles policy for two years, but the associated tracking device was faulty and gave clearly erroneous readings. Despite repeated requests for this to be investigated by a qualified personnel, they refused stating that the data was correct. Altogether an appalling response which adversely affected the follow-on premium offered. We had no choice but to look elsewhere. We would never recommend this company to others because of their incompetence and complete disregard of customer satisfaction. Avoid!”

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Posted 6 years ago

Hello there,Thank you for your feedback. I'm sorry to see you have had such a negative experience dealing with our services. We do have a dedicated team that can look into technical issues that you may have been encountering and we do try to be as transparent as possible with any data we find. If you email contact@hastingsdirectsmartmiles and request the data from the box we will look into your concerns. ~ Jamie

Posted 5 years ago

“Xcc”

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Posted 6 years ago

Hello there,Thank you for taking the time to rate our product.~ Jamie

Posted 5 years ago

“My renewal prices have been fairly competitive with the installation of a black box. However, I had a very poor experience with their customer service team while trying to switch my insurance onto a new car, which was denied due to a small amount of paint on the brake calipers (deemed to be a modification). This resulted in months of back and forth and work on my part in getting this sorted. Eventually, I had to physically remove the paint myself and get it certified by the manufacturer before they would retract their decision and allow me to remain on the policy. I think there could have easily been a more sensible way of sorting this, but unfortunately this was not the case in my experience.”

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Posted 6 years ago

Hi there,Thank you for your feedback. I'm sorry to see you have had such a bad experience when trying to change the vehicle on your policy. We do look at modifications for example, potential performance brakes and have to make sure they are covered properly. This is mainly because if there was a potential accident we would need to make sure your vehicle is repaired to the same specification as prior to the accident. This could mean having to source the modified brakes or even having to get a specialised mechanic to fit them. I do apologise for the inconvenience this must have caused though.~ Jamie

Posted 5 years ago

“Service was friendly and helpful. It involved a phone call and the assistant was polite, friendly and managed to deal with my query in a quick and timely manner”

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Posted 6 years ago

“Straightforward to deal with. So far, not anywhere near as bad as some of the bad reviews I read.”

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Posted 6 years ago

Hello there,Thank you for taking the time to leave such a positive review.~ Jamie

Posted 5 years ago

“Jamie was the agent, he was super nice and chill. But I am kinda annoyed because the information on my renewal documents were incorrect which changed my renewal price, the wrong postcode was recorded on the system. Jamie changed it and it was all fine. However, the wrong documents were sent across to the credit company, meaning that I cannot sign my document. This is really annoying as it is delaying my signing of the documents.”

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Posted 6 years ago

Hello there,Thank you for taking the time to leave this review. I'm sorry to see you have had issues with your documents showing incorrect information. I can imagine this is very frustrating especially in the light that you are relying on them for your credit company. I hope this has all been rectified now and is as it should be.~ Jamie

Posted 5 years ago

“Great service easy to operate Dashboard and keep check of driving techniques. rewarded for good driving with reduced premiums, great incentive.”

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Posted 6 years ago

“This is a perfect insurance for young drivers, easy to use, very friendly service with kind and easy to speak to employees”

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Posted 6 years ago

“very good!”

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Posted 6 years ago

“The price was good but I was dismayed that the breakdown didn't add up by some ?27. After some argument &, frankly, a lot of bullshit coming back, you eventually admitted you had sneaked in legal benefits which was not on the schedule ! It was refunded. This is not an honest way to do business.”

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Posted 6 years ago

Hi there,Thank you for your review. I'm sorry to see there was an issue with the added extras on the policy and that we made a mistake by including an optional extra. I'm glad you managed to get the situation rectified though in the end.~ Jamie

Posted 5 years ago

“Really helpful, not pushy and advised everything I needed to know. The lady that helped me was brilliant!”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,984 reviews