Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.31

3.3 Rating 1,984 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,984 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and easy to access online.”

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Posted 6 years ago

“Absolutely disgusted with this company.Failed to show up to repair a faulty telematics box, "engineer running late", but no call to advise. Tried to rearrange twice, being in queues for over 40 mins both times.Then received an email to say insurance had been cancelled! Then when I called to see what was going on, they said during their security questions that email was their primary contact method, clearly not, since no emails were sent advising of any potential cancellations. After speaking to an adviser (for 40 minutes) who had to keep putting me on hold whilst she tried to get hold of a telematics engineer (welcome to my world I said!), and faced with an uninsured car, that was needed to go to work, I was told that I couldn't get re-insured until 'an investigation' had taken place. Clearly I have been forced into a corner where I have had to go to an alternative insurer, which i would have done in December at the point of renewal, following poor service from Hastings Direct Smart Miles. I have requested a full explanation by email, although I very doubt I'll see it. It is, however, imperative that any sign of having cancellation on my insurance history, is removed immediately, since this is wholly unacceptable without prior notice and is not 'treating customers fairly' as required by the FCA. It is my intention to escalate this to the highest level unless I receive, both the above, along with an apology for the horrendous lack of communication from this company, within 7 days, along with some sort of recompense for the now lack of No claims Discount, having had to cancel 10 months into the year. I intend to approach the relevant ombudsman service accordingly. I too wish I had read reviews on this company, avoid at all costs. Absolutely furious.”

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Posted 6 years ago

“The box is very sensitive for acceleration, but its still easy to maintain a high score with one area being low. Customer services were always very helpful.”

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Posted 6 years ago

“Price and information is excellent”

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Posted 6 years ago

“Got an email saying they would cancel my insurance if I didn't pay what was owed! The sum they wanted from me was ?0.00. If I didn't pay this by a certain date then my insurance would be cancelled! I got in touch & said how do you I pay this & the girl said " direct debit ??? Oh ok it's in the post!! I wonder who constructed the email????”

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Posted 6 years ago

HI there,Thank you for your review, I'm sorry to see you have received such a confusing email. Unfortunately these are automated and at times can be sent without our prior notice. I do apologise for the inconvenience that this may have caused.~ Jamie

Posted 5 years ago

“Had Hastings for a year now and it?s brilliant. I got a 100 on my black box score which led me to getting a cheaper quote for my new policy. Would highly recommend if you are a new driver.”

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Posted 6 years ago

“I was on hold for 16mins and then transferred on hold another 8 mins for the lady to say she would transfer me again only to be cut off 5 mins later on hold This was to renew my policy, doesn't look good for the future”

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Posted 6 years ago

HI there,Thank you for this review. I'm sorry to see you have had such a negative experience dealing with our Customer Services team. I can only imagine how frustrating this must have been for you and apologise for any distress or upset caused.~ Jamie

Posted 5 years ago

“I would definitely recommend Hastings direct as they have provided a great service.”

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Posted 6 years ago

“Everything always runs so smoothly.”

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Posted 6 years ago

“Great insurance company. Good discounts when you score high”

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Posted 6 years ago

“It was quick, easy and cheap.”

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Posted 6 years ago

“We were very pleased not only with the price we got for our 2nd years insurance based on the results of the box we have fitted, but with how simple it was to renew!”

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Posted 6 years ago

“Easy to deal with no hassle”

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Posted 6 years ago

“Good service but SmartMiles never seems to update”

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Posted 6 years ago

Hi there,Thank you for your feedback. I'm sorry to see you feel that your box data never updated, it might be the case that you haven't done the full mileage as it updates every 65-70 miles. If you do have any further issues and have been driving this amount, please contact our SmartMiles team on 01733 308 380 .~ Jamie

Posted 5 years ago

“Highly recommend your service as the policy is just so well fit to all my requirements.”

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Posted 6 years ago

“Compared my renewal quote with others, this was by far the best. Glad now I had the box installed. No hassle with renewal.”

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Posted 6 years ago

“cheap, easy company to deal with”

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Posted 6 years ago

“Avoid this scam of a company they offer you cheap insurance after 3 months they lower your scores significantly forcing you to cancel the policy as you will not get another insurance if they cancel it. They will then charge you stupid over the top cancellation fees now that's how they make their money back. It is impossible to get the scores up even after perfect driving with 32 yrs experience yet the scores reduce immediately. This company should be banned from trading avoid this shocking scam of a company pay that bit extra and go elsewhere.”

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Posted 6 years ago

“Brilliant service, helpful staff and, really good prices. Nothing seems to be too much trouble”

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Posted 6 years ago

“Would recommend.”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,984 reviews