Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.30

3.3 Rating 1,998 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,998 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

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“Excellent price, fab service, happy intelligent staff”

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Posted 6 years ago

“Good communication. Good app to track your driving. Went over a very deep pothole once and they rang me to check I hadn?t been in a crash and was ok which I thought was fantastic, especially for young drivers. They even waited until I had parked. They did automatically renew insurance though so be careful however if you ring within 14 days they cancel it with no issues”

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Posted 6 years ago

“Very helpful and efficient, was never kept on the phone for longer than needed, very good customer service skills.”

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Posted 6 years ago

“I would recommend them again. No problems at all with the service and good communication with updates and problems”

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Posted 6 years ago

“A very helpful, capable, professional company, with really good rates!”

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Posted 6 years ago

“Amazing ?”

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Posted 6 years ago

“Really recommend! So easy to use and really knowledgable”

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Posted 6 years ago

“Really easy great price”

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Posted 6 years ago

“Never had a problem with smart miles, only been with them for one year but it?s so great to have really cheap car insurance for driving well. Worth having it and saving money”

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Posted 6 years ago

“It was alright, very average and can't change the policy online which sucks”

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Posted 6 years ago

Hi there,Thank you for your review, I'm sorry to see you are unable to make amendments to your policy online. This is something that we are looking into but do appreciate that it can be frustrating having to speak with an advisor to carry out changes.~ Jamie

Posted 5 years ago

“Good help when needed.”

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Posted 6 years ago

“Brilliant service, offer a lot of time and support and are reasonably priced.”

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Posted 6 years ago

“Excellent customer service and easy to access online.”

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Posted 6 years ago

“Absolutely disgusted with this company.Failed to show up to repair a faulty telematics box, "engineer running late", but no call to advise. Tried to rearrange twice, being in queues for over 40 mins both times.Then received an email to say insurance had been cancelled! Then when I called to see what was going on, they said during their security questions that email was their primary contact method, clearly not, since no emails were sent advising of any potential cancellations. After speaking to an adviser (for 40 minutes) who had to keep putting me on hold whilst she tried to get hold of a telematics engineer (welcome to my world I said!), and faced with an uninsured car, that was needed to go to work, I was told that I couldn't get re-insured until 'an investigation' had taken place. Clearly I have been forced into a corner where I have had to go to an alternative insurer, which i would have done in December at the point of renewal, following poor service from Hastings Direct Smart Miles. I have requested a full explanation by email, although I very doubt I'll see it. It is, however, imperative that any sign of having cancellation on my insurance history, is removed immediately, since this is wholly unacceptable without prior notice and is not 'treating customers fairly' as required by the FCA. It is my intention to escalate this to the highest level unless I receive, both the above, along with an apology for the horrendous lack of communication from this company, within 7 days, along with some sort of recompense for the now lack of No claims Discount, having had to cancel 10 months into the year. I intend to approach the relevant ombudsman service accordingly. I too wish I had read reviews on this company, avoid at all costs. Absolutely furious.”

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Posted 6 years ago

“The box is very sensitive for acceleration, but its still easy to maintain a high score with one area being low. Customer services were always very helpful.”

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Posted 6 years ago

“Price and information is excellent”

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Posted 6 years ago

“Got an email saying they would cancel my insurance if I didn't pay what was owed! The sum they wanted from me was ?0.00. If I didn't pay this by a certain date then my insurance would be cancelled! I got in touch & said how do you I pay this & the girl said " direct debit ??? Oh ok it's in the post!! I wonder who constructed the email????”

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Posted 6 years ago

HI there,Thank you for your review, I'm sorry to see you have received such a confusing email. Unfortunately these are automated and at times can be sent without our prior notice. I do apologise for the inconvenience that this may have caused.~ Jamie

Posted 5 years ago

“Had Hastings for a year now and it?s brilliant. I got a 100 on my black box score which led me to getting a cheaper quote for my new policy. Would highly recommend if you are a new driver.”

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Posted 6 years ago

“I was on hold for 16mins and then transferred on hold another 8 mins for the lady to say she would transfer me again only to be cut off 5 mins later on hold This was to renew my policy, doesn't look good for the future”

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Posted 6 years ago

HI there,Thank you for this review. I'm sorry to see you have had such a negative experience dealing with our Customer Services team. I can only imagine how frustrating this must have been for you and apologise for any distress or upset caused.~ Jamie

Posted 5 years ago

“I would definitely recommend Hastings direct as they have provided a great service.”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,998 reviews