Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.31

3.3 Rating 1,984 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,984 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I?ve been insured with you for five years always been good value. Only cancelling because selling the car and not replacing at the present time”

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Posted 6 years ago

“The service is ok, but I was on Hastings smart miles, and naturally thought that my insurance would be cheaper this year due to the decent score I received via the telematics box in my car. It?s actually gone up, despite another year of no claim bonus.”

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Posted 6 years ago

“The customer service is fine but the app could use some work. It constantly logs you out when switching pages and doesnt give you information about where your driving is bad; is just gives you a number out of 100 for things like breaking and accelerating.”

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Posted 6 years ago

“No questions asked, extremely efficient service.”

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Posted 6 years ago

“Helpful staff & good product”

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Posted 6 years ago

“Purchased for the secon time, as I could not beat the price!”

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Posted 6 years ago

“Poor score keeping. Does not explain the how the score system works or a way of tracking scores for each time you travel”

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Posted 6 years ago

Hi there, Thank you for your feedback. I'm sorry to see that it is unclear how the box data is calculated, sometimes this can really make a difference to how you drive as data is collected through the G-Force put through your vehicle with potential late breaking or accelerating too quickly. We do have a dedicated team called the First Response Unit that would be more than happy to help you with any questions you may have and also to give you hints and tips to improve. Their number is 0800 048 2955.~ Jamie

Posted 5 years ago

“I have had the best experience with SmartMiles”

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Posted 6 years ago

“Good customer service, always answered my queries in detail.”

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Posted 6 years ago

“Very good service and fast and easy”

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Posted 6 years ago

“Awful customer service, extremely rude.”

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Posted 6 years ago

Hi there,Thank you for your review. I'm sorry to see you have had such a bad experience with our Customer Services team. We strive to be as professional as possible when dealing with our policy holders so its disappointing to we have not achieved this when dealing with yourself. If you feel we have mistreated you please raise a complaint by clicking on this link: https://www.hastingsdirect.com/quotehisle/views/common/RequestForm.jsf?reason=feedback.~ Jamie

Posted 5 years ago

“Generally good, although the quote to add on protected no claim bonus took a while to sort out.”

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Posted 6 years ago

“efficient pleasant”

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Posted 6 years ago

“Actually inform customers of the things that make up the insurance policy apon renewal.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“I was happy for the entire year, great app, was proud with my score of 88/100. There were a few hiccups at the start, where the scores did not match my driving but this was quickly resolved by the customer services team. However, when it came to renewal I thought I was going to get a great discount since they claim you get up to 30% off plus your NCD. The quote I was given was more expensive than any other quote I saw on comparison websites that didn't even know I had a black box (by £100)! This includes from Hastings Direct! I called Smartmiles to discuss the quote and describe my confusion and they said there was nothing they can do, that this is the best they can offer and unfortunately don't do price matches. What a complete con and waste of my time. I am very disappointed that it was for nothing because I have now got a new policy with an alternative company and they can't take into account that I have proved I am a good driver.”

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Posted 6 years ago

“Reading through all the reviews regarding Hastings direct insurance. Not just this site but others as well. I still think there wrong. Every review is the same regarding the smart box. It's time something should be done about it. No everyone can be driving wrong. I think hasting direct should have an open day enquiry. So we can all attend there office at bexhill on sea to put our cases to them to prove that these smart boxes are wrong. So come on Tasting put out a date so we can all come.”

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Posted 6 years ago

Hello, I'm sorry to hear that you've had a poor experience with the smart miles telematics box. I will pass this message to the team so that they are aware of your request. I must advise however that Hastings Smart miles is a sister company of Hastings Direct and is not based in Bexhill. Thank you for taking the time to leave a review with us and I hope that your overall experience improves where this is concerned -Theo

Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Auto renew stinks.”

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Posted 6 years ago

Hi there,Thank you for your feedback. As an insurer we have a level of responsibility to make sure you are insured at all times, especially in this day and age when at times we can forget to deal with insurance matters. We do contact you 28 days before your policy is due to renew which gives you time to shop around for the best prices. I do apologise if this was unclear this time round.~ Jamie

Posted 5 years ago

“Car insurance and breakdown”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,984 reviews