Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.32

3.3 Rating 1,976 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,976 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service”

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Posted 7 years ago

“Good quotes”

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Posted 7 years ago

“Hastings customer service is lovely, very helpful staff as well as getting a good deal.”

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Posted 7 years ago

“The only problem I had was I didn?t think that the box was accurate enough in terms of braking. I believe this gave an inaccurate reading.”

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Posted 7 years ago

“Very happy with the service i received”

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Posted 7 years ago

“The acceleration scoring is unfair.”

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Posted 7 years ago

“GOOD PACKAGE AND SERVICE”

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Posted 7 years ago

“Everything was dealt with smoothly.”

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Posted 7 years ago

“I liked being able to track my journeys and travel times as well as the safety of knowing that if my car was stolen there was a tracker in the car and that if I was in a severe accident it would automatically call an ambulance to my location. Another thing I really liked was when someone went into the back of my car it was automatically reported and I got a call the next day regarding it and if I wanted to continue with a claim against the other driver. I did and everything was handled for me and I even got a great courtesy car. The only issue I did have was that the score system of my driving seemed to be really low on my accelerating and I have driven with many people and I have asked them if I accelerate too quickly and I haven't had a complaint. One of my friends is also with Hastings and he has the same issue. Luckily as the rest of my score were great it didn't affect my discount when I renewed. This was my first year of insurance and was much cheaper then anywhere else and when it came to renewing my price then dropped by 65% which is massive and I was really pleased. Overall great insurance and couldn't really ask for much better.”

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Posted 7 years ago

“Easy to deal with!Can keep an eye on how your driving is being rated,only problem is so hard to get a gold rating,think they are too strict.”

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Posted 7 years ago

“I would definitely recommend smart miles. Great way to get cheaper insurance and motivates new drivers to drive responsibly. I had no problems with the black box although I didn't like the curfew times. I thought having to be parked up at around half 10 was a bit unreasonable, other than that you can't fault them.”

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Posted 7 years ago

“Great renewal quote, thank you”

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Posted 7 years ago

“They fitted my black box quickly and it hasn't interfered with my driving experience. It has really helped to reduce my renewal cost dramatically.”

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Posted 7 years ago

“Quick, easy insurance with all the cover wanted. Excellent price.”

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Posted 7 years ago

“Quick and easy to renew my policy”

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Posted 7 years ago

“Their box is too harsh other than that I have no issues”

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(Car Insurance) - Posted 7 years ago

“They gave a really competive price for my car insurance and great customer service over the phone.”

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Posted 7 years ago

“Once decided to use them, they dealt with my policy really quickly and explained everything clearly.”

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Posted 7 years ago

“Very reasonable price very strict on night time driving, which i don't have a choice about because of my job.”

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Posted 7 years ago

“Good communication, friendly people over the phone who were happy to answer my queries.”

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Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,976 reviews