Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.31

3.3 Rating 1,984 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,984 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and didn't overcharge on my next premium like other insurers have for an accident that I didn't even claim and wasn't my fault First year cost 1100 which is average and this halbed to 550 second year. Only complaint is the curfew, this shouldn't exist”

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Posted 6 years ago

“I had only been insurance a day when they sent me an email saying, ' we are cancelling your policy because your black box is not installed '. Their instructions say you have 14 days to install the box from your day of purchase of the policy so I've deduced not from the START of cover but from the day you paid for it ! BE AFRAID VERY AFRAID.”

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Posted 6 years ago

Hi there, I do apologise that the terms and conditions were not made clear to you when you took the policy out, and hope that the policy is now running smoothly. ~ Jamie

Posted 6 years ago

“SmartMiles has been a pleasure to be with I highly recommended them for other drivers!”

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Posted 6 years ago

“Fairly seemless”

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Posted 6 years ago

“The worst black box insurance I have been with. The scores did not work at the beginning and although tirelessly contacting them about this matter, there were no improvements. The scores starting at 0 meant that you could not improve them, allowing this company to threaten to revoke your insurance and apply extra charges, even if you did not drive dangerously. Completely unfair and rude during contact.”

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Posted 6 years ago

Hi there,Thank you for your feedback. I'm sorry to see you have had such a negative experience with our SmartMiles policy. We do try to offer the help and support you need to improve your scores and have a dedicated team to assist with this. When the box first measures your scores, roughly after the first 70-90 miles, your average score will be shown. If your braking or acceleration over this period was late or a bit eager, your first scores will show as being very low. If you do require further assistance, please call the First Response team on 0800 048 2955.~ Jamie

Posted 5 years ago

“Excellent service. Helpful people and very easy to work with”

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Posted 6 years ago

“Train all of your employees with the knowledge of what a black box can do. My car was stolen and several people under your employment weren't able to track my car to find its location. It was left to the police and I was without a car for 4 weeks when the car could have been pin pointed the day it was stolen which could have prevented the damage to my car.”

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Posted 6 years ago

Hi there,Thank you for your review. I'm so sorry to read that you have had your car stolen, this must have been a terrible experience and one that we should have been able to help with. We do use the services of a company that can locate the vehicle, however, this doesn't necessarily mean we can recover it immediately. I do hope that the rest of the claim goes smoothly and that you come to a swift conclusion.~ Jamie

Posted 5 years ago

“Absolute con for an insurance company. Literally was left not wanting to drive. Unrealistic driving expected! Lost 6 month no claims! Waste of time! Do not insure with this group impossible to get and maintain a score over 30!”

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Posted 6 years ago

Hi there, I'm sorry to read you have had such a negative experience with our insurance. We do offer help and support for all policy holders who's scores drop below 40/100 so if you didn't receive this help I apologise sincerely. ~ Jamie

Posted 6 years ago

“Terrible scores on braking and time of day very bad policy”

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Posted 6 years ago

Hi there, I'm sorry to see you have had issues with your braking score and your time of day score. We do have a dedicated team that can offer you help and support in these area's if you require it. The First Response Unit can be contacted on 0800 048 2955. ~ Jamie

Posted 6 years ago

“Sold my car people still trying to claim from me for accident which happened when I was not the owner very little help from hastings”

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Posted 6 years ago

Hi there, I'm sorry to see you are still having contact fro us regarding this matter. I do hope that this matter gets resolved and apologise for any inconvenience this has caused. ~ Jamie

Posted 6 years ago

“They had helpful customer service over the phone.”

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Posted 6 years ago

“Absolutely rubbish!! And I have definitely not renewed with this company and would not recommended anyone too take out a policy with these!! If I could of not given them any stars I would have done!but it doesn't give you the option....”

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Posted 6 years ago

Hi there,Thank you for your feedback. Its very disappointing to see that you have had such a negative experience dealing with ourselves. ~ Jamie

Posted 5 years ago

“Pleasant and helpful staff.”

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Posted 6 years ago

“it was good”

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Posted 6 years ago

“very professional ,helpful and knowledgeable”

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Posted 6 years ago

“Fantastic price and customer experience is great.”

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Posted 6 years ago

“It was good service as I got was friendly and helpful when i was phoning up to renew my insurance. Also I got the information emailed to me which was important.”

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Posted 6 years ago

“Generally a bit slow and though i changed one item on the renewal before the renewal date, as i had already paid they charged me a ?25 admin fee on top of the ?64 adjustment! I have emailed to ask why but I'm not hopeful!”

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Posted 6 years ago

Hi there,Thank you for your feedback. I'm sorry to see we charged you this administration fee for the late change to your renewal. Hopefully we will get back to your email and the right decision will be made.~ Jamie

Posted 5 years ago

“VERY Impressed that insurance has halved after my first year driving with a black box:)”

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Posted 6 years ago

“I was disappointed to find that i was still on limited mileage but my sister same age same car was unlimited. also on my first year the price of going over my mileage was horrendous”

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Posted 6 years ago

Hi Natasha, I'm sorry to hear about the frustration that this process caused and that the price wasn't competitive on this occasion. Concerning the mileage, please do not hesitate to contact the smart miles team if you haven't already done so. The advisers there would be happy to look into this for you. The number for them is 01733 308 380-Theo

Posted 5 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,984 reviews