Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.30

3.3 Rating 1,998 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,998 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Write Your review

Tell us how Hastings Direct Smart Miles made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible scores on braking and time of day very bad policy”

Helpful Report

Posted 6 years ago

Hi there, I'm sorry to see you have had issues with your braking score and your time of day score. We do have a dedicated team that can offer you help and support in these area's if you require it. The First Response Unit can be contacted on 0800 048 2955. ~ Jamie

Posted 6 years ago

“Sold my car people still trying to claim from me for accident which happened when I was not the owner very little help from hastings”

Helpful Report

Posted 6 years ago

Hi there, I'm sorry to see you are still having contact fro us regarding this matter. I do hope that this matter gets resolved and apologise for any inconvenience this has caused. ~ Jamie

Posted 6 years ago

“They had helpful customer service over the phone.”

Helpful Report

Posted 6 years ago

“Absolutely rubbish!! And I have definitely not renewed with this company and would not recommended anyone too take out a policy with these!! If I could of not given them any stars I would have done!but it doesn't give you the option....”

Helpful Report

Posted 6 years ago

Hi there,Thank you for your feedback. Its very disappointing to see that you have had such a negative experience dealing with ourselves. ~ Jamie

Posted 5 years ago

“Pleasant and helpful staff.”

Helpful Report

Posted 6 years ago

“it was good”

Helpful Report

Posted 6 years ago

“very professional ,helpful and knowledgeable”

Helpful Report

Posted 6 years ago

“Fantastic price and customer experience is great.”

Helpful Report

Posted 6 years ago

“It was good service as I got was friendly and helpful when i was phoning up to renew my insurance. Also I got the information emailed to me which was important.”

Helpful Report

Posted 6 years ago

“Generally a bit slow and though i changed one item on the renewal before the renewal date, as i had already paid they charged me a ?25 admin fee on top of the ?64 adjustment! I have emailed to ask why but I'm not hopeful!”

Helpful Report

Posted 6 years ago

Hi there,Thank you for your feedback. I'm sorry to see we charged you this administration fee for the late change to your renewal. Hopefully we will get back to your email and the right decision will be made.~ Jamie

Posted 5 years ago

“VERY Impressed that insurance has halved after my first year driving with a black box:)”

Helpful Report

Posted 6 years ago

“I was disappointed to find that i was still on limited mileage but my sister same age same car was unlimited. also on my first year the price of going over my mileage was horrendous”

Helpful Report

Posted 6 years ago

Hi Natasha, I'm sorry to hear about the frustration that this process caused and that the price wasn't competitive on this occasion. Concerning the mileage, please do not hesitate to contact the smart miles team if you haven't already done so. The advisers there would be happy to look into this for you. The number for them is 01733 308 380-Theo

Posted 5 years ago

“Excellent service, excellent prices, cover new drivers, Blackbox does not restrict driving overal excellent company have now renewed my insurance with them again .”

Helpful Report

Posted 6 years ago

“Scoring system could have been better; whenever I drove past 11 to get home from work my driver's score would take a heavy hit, and it would seemingly take weeks of driving in the day to get that score back up.”

Helpful Report

Posted 6 years ago

Hi there,Thanks for your feedback, unfortunately driving between the hours of 10pm and 5am will effect your score quite a bit, we do suggest that you don't drive between these hours. If you do need to though, as long as you counterbalance the night time driving with daytime driving, your score should improve over time.~ Jamie

Posted 5 years ago

“Efficient friendly knowledgeable”

Helpful Report

Posted 6 years ago

“Really easy to renew as didn?t need to do anything unless I wanted to make changes and also gave me a really good price”

Helpful Report

Posted 6 years ago

“this company cancelled my sons policy now they want £150 for the telematics box and £45 for them cancelling. Rip off company”

Helpful Report

Posted 6 years ago

“Great renewal price and low compulsory excess”

Helpful Report

Posted 6 years ago

“I think the smart miles service is average, I have had 3 black boxes from the company within a year due to them malfunctioning and not sending information, it also takes the company months to tell me it has malfunctioned meaning I?m not sending information. I have also emailed countless times about my information to put into my app for the smart miles box but never received anything back. I do believe they are a helpful thing to get as a new driver as they help you with your speeding, breaking, and times that are best for you to be home or out. It also helps to make your insurance significantly cheaper if you have been a good enough driver within the year before your insurance renewal. So I would recommend smart miles even though I have experience a few problems.”

Helpful Report

Posted 6 years ago

Hi there,Thank you for your review. I'm sorry to see you have had so many issues with our boxes and have had to have a couple of them replaced. Its great to see you would recommend us to other though and that your safe, controlled driving has given you the opportunity to reduce your policy over time.~ Jamie

Posted 5 years ago

“I have never had any issues with them and I have just renewed for my second year of insurance with them after securing a 50% saving on my first year due to my good driving record. I shopped around and no one can offer me a quote anywhere near Hastings SmartMiles so it is an absolute no-brainer. Their customer service team are always really easy to get hold of over the phone and are always really friendly and efficient at dealing with any queries. I don't even mind having a black box as I barely even think about it. The only thing that restricts me slightly is the 10pm curfew but I don't drive after 10pm very often so my record is still above 90%. I would definitely recommend Hastings SmartMiles to any young person looking for affordable insurance.”

Helpful Report

Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,998 reviews