Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.31

3.3 Rating 1,984 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,984 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, excellent prices, cover new drivers, Blackbox does not restrict driving overal excellent company have now renewed my insurance with them again .”

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Posted 6 years ago

“Scoring system could have been better; whenever I drove past 11 to get home from work my driver's score would take a heavy hit, and it would seemingly take weeks of driving in the day to get that score back up.”

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Posted 6 years ago

Hi there,Thanks for your feedback, unfortunately driving between the hours of 10pm and 5am will effect your score quite a bit, we do suggest that you don't drive between these hours. If you do need to though, as long as you counterbalance the night time driving with daytime driving, your score should improve over time.~ Jamie

Posted 5 years ago

“Efficient friendly knowledgeable”

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Posted 6 years ago

“Really easy to renew as didn?t need to do anything unless I wanted to make changes and also gave me a really good price”

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Posted 6 years ago

“this company cancelled my sons policy now they want £150 for the telematics box and £45 for them cancelling. Rip off company”

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Posted 6 years ago

“Great renewal price and low compulsory excess”

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Posted 6 years ago

“I think the smart miles service is average, I have had 3 black boxes from the company within a year due to them malfunctioning and not sending information, it also takes the company months to tell me it has malfunctioned meaning I?m not sending information. I have also emailed countless times about my information to put into my app for the smart miles box but never received anything back. I do believe they are a helpful thing to get as a new driver as they help you with your speeding, breaking, and times that are best for you to be home or out. It also helps to make your insurance significantly cheaper if you have been a good enough driver within the year before your insurance renewal. So I would recommend smart miles even though I have experience a few problems.”

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Posted 6 years ago

Hi there,Thank you for your review. I'm sorry to see you have had so many issues with our boxes and have had to have a couple of them replaced. Its great to see you would recommend us to other though and that your safe, controlled driving has given you the opportunity to reduce your policy over time.~ Jamie

Posted 5 years ago

“I have never had any issues with them and I have just renewed for my second year of insurance with them after securing a 50% saving on my first year due to my good driving record. I shopped around and no one can offer me a quote anywhere near Hastings SmartMiles so it is an absolute no-brainer. Their customer service team are always really easy to get hold of over the phone and are always really friendly and efficient at dealing with any queries. I don't even mind having a black box as I barely even think about it. The only thing that restricts me slightly is the 10pm curfew but I don't drive after 10pm very often so my record is still above 90%. I would definitely recommend Hastings SmartMiles to any young person looking for affordable insurance.”

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Posted 6 years ago

“Excellent price, fab service, happy intelligent staff”

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Posted 6 years ago

“Good communication. Good app to track your driving. Went over a very deep pothole once and they rang me to check I hadn?t been in a crash and was ok which I thought was fantastic, especially for young drivers. They even waited until I had parked. They did automatically renew insurance though so be careful however if you ring within 14 days they cancel it with no issues”

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Posted 6 years ago

“Very helpful and efficient, was never kept on the phone for longer than needed, very good customer service skills.”

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Posted 6 years ago

“I would recommend them again. No problems at all with the service and good communication with updates and problems”

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Posted 6 years ago

“A very helpful, capable, professional company, with really good rates!”

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Posted 6 years ago

“Amazing ?”

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Posted 6 years ago

“Really recommend! So easy to use and really knowledgable”

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Posted 6 years ago

“Really easy great price”

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Posted 6 years ago

“Never had a problem with smart miles, only been with them for one year but it?s so great to have really cheap car insurance for driving well. Worth having it and saving money”

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Posted 6 years ago

“It was alright, very average and can't change the policy online which sucks”

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Posted 6 years ago

Hi there,Thank you for your review, I'm sorry to see you are unable to make amendments to your policy online. This is something that we are looking into but do appreciate that it can be frustrating having to speak with an advisor to carry out changes.~ Jamie

Posted 5 years ago

“Good help when needed.”

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Posted 6 years ago

“Brilliant service, offer a lot of time and support and are reasonably priced.”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,984 reviews