Insurance Factory Limited Reviews

Name: Insurance Factory Limited
Rating: 4.78

4.8 Rating 899 Reviews

96 %

of reviewers recommend Insurance Factory Limited

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4.8

Based on 899 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

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“My claims settlement money was supposed to be paid to me but has been sent to a mystery bank account! I had paid for the vet treatment and was asking for the claims money to be sent to me and the vet will have shared the invoice to prove I paid by credit card but somehow insurance factory sent it to what they say is my vet but my vet didn’t ask to be paid and do not accept insurance claims direct and didn’t give their bank details so we now have no idea whatsoever where this money was sent to and why. It also looks like my claim input details have been changed. Petsure are saying they are just brokers and that insurancefactory are who settle the claims. I’ve lodged a complaint with Insurance factory but so far only getting platitudes and a standard response that the complaints service can take 30 days and if I am not satisfied I can go to the ombudsman. I went on Trust Pilot to see this has happened to three other people with pet insurance with insurancefactory where the money was sent to the wrong place and the customer is out of pocket. So clearly this is a frequent mistake or worse that is happening in the company and customers should be being reimbursed and not having to wait for yet another investigation. GIVE ME MY MONEY I AM DUE! My premiums nearly doubled and I haven’t even got my legitimate claims money to show for it. This company is a disgrace. I look forward to a prompt response. Or I will be following this up/broadcasting this in every way possible. Why has no one contacted me in response since I noticed these repeated company errors? Why have I not been sent the money I am due when the error was the fault of your company???? I will be taking my case and these others to the press if I don’t receive my money promptly.”

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Posted 3 weeks ago

“It's a good thing investing with Zozozon but there are unreal Zozozon brokers they stole a lot from me 4months ago my grand mom has refer me to to file a compliant to '' wikihelpdesks on gmail '' for a successful recovery i hope am doing the right thing. i hope i get a respond here.”

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Posted 2 months ago

“Direct debits are being taken out monthly for my pet insurance. After 2 months of having the policy it has been increased by 25% without notification. I cannot find telephone number. How does one contact this company? Why no notification of increase? Cannot find how to talk to this company.”

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Posted 7 months ago

“I have a pet insurance with them. Firstly, it had taken almost three months to investigate my claim. Secondly, I have just received an email with incorrect information and that my claim was declined. My cat only started being ill this year and they suggested a pre-existing condition, provided me with some dates, which related to a completely different problem. I have had problems with my cat starting this year in April, they said it was last year in February. He was never ill that time! He had behavioural problems before and presently he was investigated for a possible cancer. I was not provided with any information.”

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Posted 1 year ago

“Without even not using the car they raised the price 100% at the renewal 😂”

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Posted 1 year ago

“13 hours on phone to them in last 3 days. Still not spoke to anybody. Offered me a quote and wanted to buy - will not let me. Awful service! Worst experience I have ever ever ever had with a company”

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Posted 1 year ago

“Terrible. I really regret getting hooked in by their cheap initial offer if car insurance. Next time it goes up considerable and if you get caught mid term , needing to alter your insurance.. it’s terrible. Mine went up £45 a month. Can’t wait until I can ditch them”

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Posted 1 year ago

“this is a good company , i got all my profit from they investment i made in they . i also love there customer service they guide me in all steps to take . i will give them 99/100. if you are seeing this , i recommend you try them out .”

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Posted 2 years ago

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Posted 2 years ago

“I had a $39k medical bill go to collections back in 2018. It seems to have wrecked my credit score. I couldn't pay the entire balance at once so I set up a payment plan with the collections agency. The debt continued to crush my credit score even as I kept paying on it. I'm grateful to fixmycredit AT writeme D0T com ' for following up, clearing the collection and restoring my credit back to what it was before now.”

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Posted 2 years ago

“Ian Quinn has helped me with my insurance now for a couple of years and he gives me amazing service. He works hard to get me the best deal for my van everytime :)”

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Posted 2 years ago

“We took out insurance but changed our mind, unfortunately cancelling a few hours after the 14 days cool off had expired. We still had to pay for 15 days (they tried to charge 16 days) and despite protests there was no tolerance at all. Whilst “legally” they may be allowed to, I would say the customer service and non-acceptance of our argument left a poor taste. Will definitely never use them again and would strongly recommend others to avoid. I can only imagine all sorts of problems in the event of a claim.”

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Posted 2 years ago

“very helpful and friendly”

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Posted 2 years ago

“Thanks for sorting my insurance out again. As always the Insurance Factory beat my other renewal quotes and have for at least the last 4 years even under my changed circumstances. Ian, the agent was excellent and found the right cover at the right price.”

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Posted 2 years ago

“The customer service was second to none, easy, friendly and extremely helpful”

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Posted 2 years ago

“I had a few issues with my insurance renewal which lead me to panic but when I called to sort this out I was dealt with a very friendly and helpful man that not only sorted the issues for me but also made my day a lot brighter. The best customer services I've ever received.”

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Posted 2 years ago

“Nice and easy. Ian was sound even for a Villa fan ;-)”

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Posted 2 years ago

“Very helpful, excellent customer service.”

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Posted 2 years ago

“Ian Quinn was fantastic”

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Posted 2 years ago

“Very pleased with the service, the operator i spoke to mr ian quinn went above and beyond to give me a excellent service. i was very happy with the outcome and would highly recomend to talk to him for any of your needs. He was polite, funny and very helpful with the situation at hand. Thankyou very much Regards Pete”

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Posted 2 years ago

Insurance Factory Limited is rated 4.8 based on 899 reviews