Insurance Factory Limited Reviews

Name: Insurance Factory Limited
Rating: 4.78

4.8 Rating 900 Reviews

96 %

of reviewers recommend Insurance Factory Limited

Company Reviews

Questions

Metrics

4.8

Based on 900 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

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“The call was dealt with efficiently. The quote was explained in easy to understand terms. I was well pleased with ians performance and customer service”

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Posted 4 years ago

“The service was very clear and user friendly and Ian Quinn was very helpful and professional”

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Posted 4 years ago

“Very helpful adviser and my telephone call was answered promptly. A considerable saving achieved against a competitor's quote.”

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Posted 4 years ago

“The customer service provided by Ian was amazing really friendly and did all he could to help me get the best quote possible.”

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Posted 4 years ago

“The service I received today was excellent. The person who dealt with my quote (Ian) was very courteous and offered a very competitive quote. I would recommend this company.”

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Posted 4 years ago

“Prompt response to phone call. Efficient with GSOH. Very competitive quote.”

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Posted 4 years ago

“Very helpful and sympathetic”

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Posted 4 years ago

“Friendly, helpful and professional service”

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Posted 4 years ago

“I received great service today from Ian at Factory Ltd. Excellent telephone manner, very helpful, quick and efficient and made sure I was getting the best possible deal.”

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Posted 4 years ago

“I wanted to insure my fiesta and they were the cheeped quote. To finalise it I had to ring them up and normally I hate ringing people I become a nervous wreck and I get very very stressed. I ended up ringing because I really needed to insure my car and the lovely guy I spoke to ian was very very helpful. He was very patient with me and even made me laugh a few times which settled my nerves which I am very grateful for. He spoke clearly and calmly and I was able to get the best price for me which I am also very grateful for. Very very very happy customer.”

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Posted 4 years ago

“I was looking to insure my fiesta and they were the cheapest quote. To finalise the quote I had to ring them up and I don’t normally ring people because I get really nervous and stressed. I ended up ringing them because I really needed to insure my car and the lovely guy I spoke to was very helpful and patient with me which I appreciate very much. He didn’t rush me and even settled my nerves by talking calmly and even making me laugh a few times. I am now happily insured and he made sure the price was right and wasn’t to high which I am also very grateful for. Very very happy customer!”

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Posted 4 years ago

“I only went with this insurance company after reading all the lovely reviews and had excellent customer service from Ian. he was lovely and very easy to talk to, went through all the information very quick and simple with no complications.”

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Posted 4 years ago

“Ian was extremly helpful but the process is VERY long winded”

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Posted 4 years ago

“Apart from being a VILLA SUPPORTER Ian was very professional in his job and very helpful. Many thanks”

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Posted 4 years ago

“Overall very good quality”

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Posted 4 years ago

“Very professional got us the best quote we believe thank you Ian”

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Posted 4 years ago

“Member of staff that dealt with my policy was very friendly and helpful, made everything clear and engaged with me as a customer rather than being a robot, thank you Ian”

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Posted 4 years ago

“Good service, understood our requirements, checked on options and Ian had a great character when on the phone making me feel as though he was genuinely trying to do the best for me.”

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Posted 4 years ago

“Excellent service - Ian was superb and helped put any concerns I may have had at rest during the process. Well worth using and I would highly recommend.”

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Posted 4 years ago

“Excellent service - Ian himself was superb in assisting me and placing any concerns I may have had at rest during the process.”

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Posted 4 years ago

Insurance Factory Limited is rated 4.8 based on 900 reviews