Insurance Factory Limited Reviews

Name: Insurance Factory Limited
Rating: 4.78

4.8 Rating 899 Reviews

96 %

of reviewers recommend Insurance Factory Limited

Company Reviews

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Metrics

4.8

Based on 899 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every year for the past 3 years I have been contacted by Insurance factory about a policy which is running out then a day later a credit company contacts me to set up an agreement for that insurance policy. There is no insurance policy. Despite having asked for my name and contact details to be removed form their database nothing happens and I cannot see any emails complaint address so anything said on the phone can be ignored easily. Dreadful company.”

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Posted 5 years ago

“Look out they are scammers”

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Posted 5 years ago

“I phoned to cancel, on hold for 20 mins, when they answered and I asked to cancel they hung up. Back in the queue now...”

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Posted 5 years ago

“Extremely frustrating experience, called to make a complaint about bad service and got passed around on the phone until I gave up. I would hate to have to make an actual claim.”

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Posted 5 years ago

“Nearer buy insurance from this company. It’s very disorganised company. They send me every later asking for copies of driving license and Dvla check code. But I send them more than 10 times. Now I’m tired taken pictures of my licence and get check code from dvla. This company is confused. The people working there have no idea how to check their email. I will give them 0 star.”

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Posted 6 years ago

“Worst insurance company ever dont use them nothing but a bunch of scammers try to rip you off. how they get away with it is a joke i will be reporting them”

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Posted 6 years ago

“Worst insurance company ever zero customer service reported to insurance ombudsman avoid like Black Death you have been warned !!!!!!!”

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Posted 6 years ago

“Appalling , avoid they ignore emails and charge £250 cancellation charge ..... do not use at all costs !!!!!!!”

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Posted 6 years ago

“The crooks, thieves and extortionists of money”

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Posted 6 years ago

“On hold all the time then set me up with policy plan what a load of #### jumping though hoops leave you hanging...... DONT GO NEAR THEM!!!!! NEVER”

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Posted 6 years ago

“If I could give them minus 5 stars I would. Stay well away from this insurer too, like to take your money! and that's about it. Expect to wait on hold for hours after you've purchased the insurance, speak to rude staff that don't even know anything about insurance let alone any manners. You really are better off going to the major insurers even if you have to pay a bit extra as this is really false economy trying to save a few pounds. REMEMBER these are brokers all they care about is their COMISSION so once they have got it, GOODBYE to you, you have served your purpose.”

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Posted 6 years ago

“STEAR CLEAR AT ALL COSTS!!!! As ALL previous Reviews were all so appallingly bad, staff were instructed to write and post very favourable reviews to gain them more stars. I know, as I was at the very Staff meeting! All recent favourable Reviews are totally fake and are written by the Company themselves. It is also Company policy to use deception and lies to get what they want. They lure cusometer in with very low and tempting quotes, then as soon as they have your Credit/Debit card details, the 'Sales Team' then fabricate ficticious charges, so the customer ends up paing double the original quotation. This 'organisation' has been fleecing poor vulnerable customers for many years, but as they keep changing address years or so and their also Company name every few years, it is hard to pin down a moving target! This Company is a Disreputable Rogue Company that steals from its own customers. Google their last name of 1st Quote Insurance, their appalling Reviews are worse than the Insurance Factory. STEAR CLEAR AT ALL COSTS!!!!”

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Posted 6 years ago

“Quoted £1200 through comparison site. Price increased to 1600 after speaking to an adviser. sent all documents and were accepted only to be told that the NCB was not accepted and price increased to £3000 and no right to cancel penalty free. Referring case for arbitration.”

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Posted 6 years ago

“I had to do all the phoning as no one seems to know what the next person is doing. When they say they will phone you back, they don't. I received a phone call Friday morning after I had submitted an online quote within ten minutes. Very good I thought, good start. Wrong! After that I was told they they would have to phone the underwriters and have to contact this person and that person and at least three different people are dealing with it and will phone you back very soon. I phoned every hour and was told someone was dealing with it as we speak and they will be with you in a few minutes. It's now Saturday afternoon and guess what? You guessed it......... Nothing! It's a factory ok and it sounded like one, a very disorganised one that produces empty promises. Leave well alone and don't contact them or you will just work yourself up and it's not worth it, go to a professional organisation and not one with a daft name!”

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Posted 7 years ago

“Total sham and cowboy for. Each member of staff tells you something different! Terrible customer service and don't expect to ever be able to get hold of someone. They don't send renewal paperwork so your then stuck in a police you neither want or need and to cancel it costs hundreds... avoid at all costs!!!”

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Posted 7 years ago

“There is NO customer service. They do not answer the calls for up to an hour, and then do not have the expertise to advise of your next steps in dealing with Insurance companies.”

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Posted 7 years ago

“If you ever try and get through to their customer service team expect to be put on hold because they are recieving 'unusually high call volume' which means one bloke in his office. After spending 26 mins on hold to get down to number 2 in the queue they cut me off. The only reason i was calling back was because they sent me an email asking for varification which i had already sent. Total Mickey Mouse organisation. Do not use if you are looking for a company that values customers....”

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Posted 7 years ago

“Don't use this company, first read google reviews before buying anything from them.They overcharge and can't even provide information how they calculate it.They charge me 74 for 2 weeks, when they told me is 25% from 1500 premium a year which gives 31 a month not 74 for 2 weeks.”

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Posted 7 years ago

“Found this company easy to use and polite and helpful staff when we some to them”

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(Van Insurance) - Posted 9 years ago

Insurance Factory Limited is rated 4.8 based on 899 reviews