Insurance Factory Limited Reviews

Name: Insurance Factory Limited
Rating: 4.78

4.8 Rating 899 Reviews

96 %

of reviewers recommend Insurance Factory Limited

Company Reviews

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Metrics

4.8

Based on 899 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good friendly operator and happy to explain things.”

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Posted 2 years ago

“Purchased Van insurance from Insurance Factory for the first time and was dealt with by Ian who was very professional, friendly, thorough and explained everything really well. Prompt service and very competitive on price. Would highly recommend. Thank you Ian.”

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Posted 2 years ago

“This is for Ian! Thank you”

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Posted 2 years ago

“I found them to be very helpful they gave me a really comparative insurance quote compared to what I had been offered by other company’s saved me over £1000”

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Posted 2 years ago

“Grate customer service”

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Posted 2 years ago

“Very happy and friendly to help.Overall an outstanding customer based experience”

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Posted 2 years ago

“A absolute pleasure to deal with, very professional from start to finish”

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Posted 2 years ago

“Ian was such a friendly bubbly guy, helped me through my new policy At my pace .. checking I understood and everything was correct , was a pleasure to speak to and haggle with Thanks again :)”

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Posted 2 years ago

“Ian made me stay again what a credit to the company he is”

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Posted 3 years ago

“Great personal service. Ian who I spoke to, spent ages on the phone making sure that I got the right deal. Thoroughly recommend.”

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Posted 3 years ago

“Share information professionally Listen customer’s comment patiently”

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Posted 3 years ago

“I spoke to Ian he was great and should be a top man in the company absolutely great sorted every thing today for me I found him a pleasure to speak to well done Ian”

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Posted 3 years ago

“dealt with Ian who comes across very friendly and put you at ease its nice to talk to someone who has a sense of humour while doing his job so well. Just a shame he is a villa fan lol he will get that joke and find it funny I hope lol but he was a pleasure to deal with an all round decent person to deal with”

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Posted 3 years ago

“Ian Quinn is without a doubt the best customer service agent I’ve ever dealt with. Went above and beyond to help me with my enquiry, really took the time to make sure I was happy and moreover, had a fabulous attitude and humour. Can I request to speak with him in future? And absolute credit to your company.”

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Posted 3 years ago

“If I ever have to phone Ins Factory can i please speak to Mr Ian Quinn? Top bloke, very helpful, excellent communication skills. We had a good laugh as well as getting the job done. Cheers mate. Pete.”

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Posted 3 years ago

“Very helpful, explained everything in detail, very happy with price expected it too be a lot higher than it was. Wish every call centre person was like Ian”

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Posted 3 years ago

“Great service well explained and prices much cheaper”

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Posted 3 years ago

“Very helpful sales assistant. Very pragmatic in his approach.”

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Posted 3 years ago

“Ian was a great help today with our insurance enquiry. Explained everything very clearly and carefully. Fantastic customer service with a super friendly manner”

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Posted 3 years ago

“The gentleman I spoke to was fab! He was really informative and a generally lovely guy! I could have spoken to him all day! Need more people like that in the call centres and the world. He definately needs a reward for his work.”

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Posted 3 years ago

Insurance Factory Limited is rated 4.8 based on 899 reviews