Insurance Factory Limited Reviews

Name: Insurance Factory Limited
Rating: 4.78

4.8 Rating 899 Reviews

96 %

of reviewers recommend Insurance Factory Limited

Company Reviews

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Metrics

4.8

Based on 899 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks Ian, very helpful thank you, great customer service.”

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Posted 4 years ago

“Great customer service 👌”

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Posted 4 years ago

“Brilliant customer service mike was excellent very polite and helpful got all my insurance sorted and a great price . Thank you very much”

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Posted 4 years ago

“I would like to thank the staff at the Insurance Factory for sorting out my insurance so promptly, and in particular Mike for helping me out with my problems. A great customer service teem.”

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Posted 4 years ago

“Phone answered quickly Very helpful friendly service. Talked me through everything.”

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Posted 4 years ago

“Overall, generally fine. The only problem I had was the waiting time, which wasn't the agent's fault, and also that the person who initially answered the call was unable to deal with the case which seemed a bit pointless. Otherwise, both agents were very polite and got on with it quickly.”

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Posted 4 years ago

“Mike was very helpful and friendly!”

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Posted 4 years ago

“Very poor customer service, wait a ridiculous amount of time for calls to be answered only to be put on hold again.”

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Posted 4 years ago

“Mike was great. Friendly attitude, made me feel comfortable, slipped in a little sale that I didn't notice due to his easy manner and I didn't mind. Glad he sorted my insurance, plus gave me some sound advice. Great salesman. I suspect he has an O level in speed talking too! Good man.”

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Posted 4 years ago

“I could not do the work Mike does and remain calm and sane and polite, but he accomplished all three, time you went on to training others. Yours aye GERRY AIRLEY”

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Posted 4 years ago

“Mike was very helpful and pationt thanks”

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Posted 4 years ago

“Ian Quinn's customer service was exceptional. It was like talking to a good friend. He was helpful, chatty and listened well, which meant it didn't feel like the normal dreaded annual renewal policy search. Ian was able to find a suitable quote as there were issues with my details online. A pleasant experience, many thanks.”

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Posted 4 years ago

“Insured my car today with mike , couldn’t be happier , he was very helpful and got me a great price , 20 pounds lower than my broker . Will be staying with the insurance factory thanks mike x”

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Posted 4 years ago

“I insured my car today with the help of mike , he was very helpful and made me feel at ease . Got me a fab price and I definitely will be sticking with insurance factory . Thanks mike x”

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Posted 4 years ago

“Very competitive prices and came up with a best one.”

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Posted 4 years ago

“The guy that helped me get my policy sorted out , was very good with dealing with me , great customer service Think his name was mike”

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Posted 4 years ago

“Excellent service, Mike was clear and concise, got me a great deal very happy with his and your service”

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Posted 4 years ago

“Customer service was excellent, Mike was very helpful and made the process very easy. Would recommend to anyone.”

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Posted 4 years ago

“Customer service was great, Mike was very knowledgeable and clear with what my next steps were. Very helpful”

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Posted 4 years ago

“Very helpful, he left personal number to call back and more importantly understood scottish accent with ease.”

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Posted 4 years ago

Insurance Factory Limited is rated 4.8 based on 899 reviews