insurethebox Reviews

Name: insurethebox
Rating: 1.82

1.8 Rating 223 Reviews

18 %

of reviewers recommend insurethebox

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1.8

Based on 223 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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insurethebox 1 star review on 13th November 2024

Rachel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting service! Definitely would NOT recommend. paid deposit for a hour later they text me saying ive got 4 days to pay the remainder, no reason just out the blue. I phone to be spoken to poorly and advised to appeal to wait 4 weeks to loose the appeal and then still have to loose 100+ Vile customer service!”

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Posted 6 years ago

“When you claim against this outfit beware. They will pay out less than what has been agreed. Solicitors now trying to retrieve the shortfall. Obviously couldn't care less that people are left well out of pocket due to the actions of one of their customers. What a dishonest heap and the laws of the land should be protecting people from this kind of garbage. Pity you could give a minus rating.”

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Posted 6 years ago

“Terrible customer service. no sympathy at all”

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Posted 6 years ago

“They canceled my policy on the day they took the 2nd installment and when i called and told them to refund me they said ok we will , and they ditched me .. they said it will take up to 10 days to go back into my account , a month later ; no refund , no contact , no nothing , they are the worst insurance company , they are straight crooks ! give me back my refund ! NNNEVVER EVER EVEN THINK ABOUT BUYING A POLICY WITH THEM !! #thisisillegal”

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Posted 6 years ago

“Very good”

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(Car Insurance) - Posted 6 years ago

“Terrible customer service . pay as you go miles are a joke.This is the worst company I,'ve had ever had to deal with.”

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Posted 6 years ago

“This is the worst company I,'ve had ever had to deal with. it's a night may.Cancelled my policy without any notification. Company like this should me illegal.THERE ISNT A WORD OUT THERE THAT COULD COME CLOSE TO HOW DISGUSTED I AM ABOUT THIS COMPANY”

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Posted 6 years ago

“Claim was rather straight forward however I had many red flags that I would say was for road behaviour necessary at the time and for this to go against you is a joke..”

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(Car Insurance) - Posted 6 years ago

“Insure the box deliberately offer you a low mileage deal on car insurance and then charge you excessive fees to top up your miles. I paid 1100 for 6000 miles i have already paod an extra 780 pounds in added miles and will pay another 600 before my insurance period is up. Pay the insurance companies that are higher in price as these pwople rip off those in lesser situations financially.”

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Posted 6 years ago

“Good”

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(Car Insurance) - Posted 6 years ago

“Great Price for a student”

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(Car Insurance) - Posted 6 years ago

“It was the best option for me as I am a new driver. It keeps me on track and makes my driving easy.”

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(Car Insurance) - Posted 6 years ago

“I am currently 9 months into my policy. I really dislike how the box operates. The box tracks your different areas of driving and monitors And judges with 3 different outcomes. These are red, yellow and green. I dislike how the speed is tracked as being 1 mph over the limit on a road is seen as being 30mph over the limit for that road. Also where the box is shown before you buy it as harsh braking and accelerating is marked different to your speed they are put onto speed. As well as this trying to get through to them takes extremely long. I will most likely not be renewing my policy due to these reasons”

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(Car Insurance) - Posted 6 years ago

“Setting up was difficult Having the box fitted was quick and easy Received pointless email with regards to a speed in which was within the speed limit so found irrelevant as they clearly did not know the limit on the road Other than that zero communication”

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(Car Insurance) - Posted 6 years ago

“Doubled the premium this year because I've taken them to financial ombudsman and won ..be glad to see the back of them . Don't use them , unless you want lots of hassle further down the line”

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Posted 6 years ago

“Constantly giving m a red score for speeding, even though I have a dash cam that shows no speeding WHATSOEVER! Then sent an email with wording that was extremely threatening, saying they may cancel my insurance. I have been driving for over 30 years and only took this policy so my son could drive my car, which he hardly ever does, so I think I would know if and when I was speeding! This company are sharks - pure and simple - preying on young drivers who think this is the only way to get insurance. Well they can shove it, as far as they can where the sun don't shine!”

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Posted 6 years ago

“I dont agree with the information that is given every mounth with insure the box.”

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(Car Insurance) - Posted 7 years ago

“Firstly they don't tell you that if you underestimate your annual mileage, you have to buy more miles from them at an extortionate price, or you are not insured. Secondly, it took me two months to get proof of no claims discount from my old insurers and when I sent it in to Insure the Box, they will only apply the NCD from the date I sent it in. This company is a total con, aimed at vulnerable young people that believe they can make great savings if they get a black box fitted. In truth, you are far better off and it will cost you far less to pay a bit more and go with an insurancy company without a black box.”

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Posted 7 years ago

“When you ring them it takes 1/2 hour at least to speak to someone,my son was in a non fault accident 3 weeks ago (a van ran into the back of him).the car was total loss and offered him £2150,but he didn't realise that there was a £1400 excess which they deducted ,so we asked for the car back which cost him another £320 and left him with next to nothing to purchase another car.so as of now (3 weeks) on we still don't have the vehicle back,not enough money to buy another and told it may take months to get our excess back if at all .they are a bunch of lying robbers,please don't make same mistake we did and insure with another company.”

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Posted 7 years ago

“Constantly receiving red scores for speeding - month after month with threats of cancelling insurance policy within menacing emails. Miles seem to be going without justification. I've driven only 4 thousand miles according to my car, however the portal states that I have driven over 5 thousand miles and that my mileage on the policy will run out soon. (6000 in total at the start of policy) Have read other reviews stating that a non fault claim is a nightmare. Will not be renewing with them.”

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Posted 7 years ago

insurethebox is rated 1.8 based on 223 reviews