insurethebox Reviews

Name: insurethebox
Rating: 1.80

1.8 Rating 227 Reviews

18 %

of reviewers recommend insurethebox

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1.8

Based on 227 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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insurethebox 1 star review on 13th November 2024

Rachel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful customer service the company speak to you lie your something they have stepped in. They have such a poor attitude when it comes to resovling a customer issue and are the only company I have ever known to not be able to put me through to their manager to sort out my issue. Leaving the company early as I do. It feel like giving them a years jnsurance money. Absolutely disgusted . Go elsewhere and pay a little more money this company isn't worth it !!!!”

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Posted 8 years ago

“Disgusting service and attitude to there customers. The top up system crippled me and was not correctly described to me so i went from a £2500 policy to a £4500, don't bother using them, unless you like being spoken to like a piece of sh*t.”

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Posted 8 years ago

“If they had 0 on the rating I would put 0.....They made me miss 2 days of work for them to install the black box ,then they telling my wheels are too big and not standard ....and my grill is black...how is that going to affect my driving...”

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Posted 8 years ago

“The most useless insurance ever, if you have big tyres they won't insure you, so be careful before buying a quote”

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Posted 8 years ago

“Bunch of cowboys with mongs on the phones stay away.”

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Posted 8 years ago

“Never answer phones.”

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Posted 8 years ago

“Absolutely useless! Avoid at all cost! Went with this insurance as they was the cheapest (just passed my test) and had no problems with them till the day a lady reversed into the side of my car (then blamed me and said it was my fault) so I rang the insurance to let them know what happened, I didn't make a claim as there wasn't much damage and to be honest, I really couldn't be bothered with all the hassle. The next day I had an email from them the next day which wasn't written very well and I couldn't understand it at all! I wanted to the ring them back to find out what the email meant and what will happen as the lady is trying to claim off my insurance for hitting me.. but the calls to this company costs 55p a minute! absolutely disgusting! So I emailed them instead. It's been over a week and I've had not one reply and I've emailed them several times. So I'm worrying of what's going to happened I can't afford to call them as it's too expensive! At least employ staff who can be bothered to at least email back for god sake! All this company cares about is your money! nothing else. Avoid this terrible car insurance at all cost, even if you have to pay a bit more, just do it! Worst car insurance company EVER.”

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Posted 8 years ago

“My partner had a crash today and got told that insure the box cancelled his insurance for no reason what so ever not a letter or an email if it wasn't for the crash no one would have known this isn't the first time it got cancelled for no reason i am absolutely fuming with the company, i advise people to go else where this company is fake a waste of money and apporling was even on hold 45 minutes people everyone go else where.”

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Posted 8 years ago

“I am counting down the days until my policy with Insure The Box expires. I can it wait to join a more helpful and more professional insurance company. I highly regret giving this company my money, would have much rather paid extra and gone with a better insurance company. 1 star is all too much. I had an accident and tried to get hold of Insure the box but I was on hold so long my phone battery died! After a good few attempts and a lot more patience I finally got to speak to a human being, not that I could understand what they were saying. My car was also vandalised and yet again could not get hold of Insure the box for love nor money! I even emailed customer service and didn't even get a reply! The problem still hasn't been resolved but I simply cannot listen to that **** music on hold for hours, will pay out of my own pocket. Very dissatisfied.”

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Posted 8 years ago

“I must of took my policy out at the right time :-)) judging by the other reviews had nothing but excellent customer service through insure the box had a couple of problems at the start with my battery but they have been out 3 times and checked everything over since then no problems at all even from ringing customer services to keep them updated that I was changing my battery got through straight away on the phone and it was Xmas period too the staff were extremely helpful and couldn't do enough to help me very pleased with the service and will recommend to anyone thankyou insure the box :-D”

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Posted 8 years ago

“I think this website needs to create a function that will allow me to put a minus rating. If this would ever come into place, 'Insure the Box' would receive -10 Stars 100 times over. In theory by selecting this insurance company i have saved myself money as they were an obvious option when it came to getting quotes. However, in reality i have spent more of my time, frustration and stress talking to Insure the Box, about a multitude of different issues, than it was ever worth. (All issues caused by their staff+systems) In all circumstances i would highly recommend paying the extra money (Be that any figure) and use another company!!!”

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Posted 8 years ago

“Staff were very helpful when ringing up for information about about my box.”

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(Car Insurance) - Posted 8 years ago

“I insured my car on Christmas Day and it was a little higher than the quote I received a few days before, but I was not to bothered. They rang me and were very polite in arranging my box to be fitted, which they came to my work to do. The man was very nice too. I received an email this morning saying there was technical difficulties when I insured my car and they were refunding some money back onto the card I payed with. Which is very honest for them to do. As a young driver they gave me the lowest quote and have been very good so far. I would recommend:)”

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Posted 8 years ago

“I'm not being funny insure the box has to be the worst nd scamming insurance company never again will I go with sum1 like insure the box.”

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(Car Insurance) - Posted 8 years ago

“I have never in 35 years had the worse treatment over a period of 12 months as these cowboys, bunch of amateurs, the promise to call you they don't, they don't pick up their phones, waited so many times for more than 20-30 minutes each time. Now they have online chat which no one responds to. AVOID USING THEM.”

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Posted 8 years ago

“I bought 10000 miles and paid in full. The box was fitted without any problems. 7 months into the policy I received an email saying I was nearly exceeding my 6000 mile policy limit. I am too stressed to go into detail but needless to say there have been many emails and phone calls regarding this. I was assured the problem had been sorted. I then received notice that they were cancelling my policy on 20th December as I had failed to purchase more miles. Again more very long and tedious phone conversations. I was contacted by one of the team to assure me the mistake was all theirs and that the policy would not be cancelled. I called on 21st December just to check the policy was still live and was told it was completely sorted. Today, 30th December I have received another email saying I need to purchase more miles as I have exceeded my 6000 mile policy. I have just given up after spending 45 minutes on hold. I am so angry. The incompetence of this company is unbelievable! I would not recommend them to my worst enemy.”

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Posted 8 years ago

“I WOULD NEVER ADVISE ANYONE TO GO WITH THIS COMPANY!!! I've been with them for two years now. 1 year with go skippy before them (come back annoying go skippy hold tune, all is forgiven) they do not require a box so I never had any battery problems then. My battery was relatively new when I purchased the car, just before getting a quote from go skippy. I had the box for approximately a month and the battery died. I took the car to halfords who said there's nothing wrong with the battery. Since having the box my battery has died 4 times. Last time was 24/12/16. I called to report it they said I must get a mechanic to say the box is the problem. I keep trying to explain that even if I wanted to buy a new battery I couldn't have it installed as it would mean invalidating my insurance If I took the box off so either way they would be forced to come out regardless. But they refuse to come. So in essence they are holding my car to ransom. forcing me to pay more out of pocket expenses then I already have due to this problem. Either way they still have to come get the box off my car but they refuse. I dont know what to do. It's very frustrating.”

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Posted 8 years ago

“Wouldn't touch with a barge pole. Took out insurance online. Then received an email and letter saying they needed my V5 document and Proof of No Claims which I sent by 1st class post. Received an email at 12:12 to tell me my insurance was cancelled at 00:01. Telephoned and was told they did not have my documentation and policy cancelled. To reinstate I needed to start a new policy and pay first payment again despite a pro ratad refund of £144 due. Asked to speak to manager who said under no circumstances could insurance be reinstated without renewing the policy and paying deposit again. Taking this to the Ombudsman. Daughter was out in car when I received the email. PLEASE stay away from them!”

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Posted 8 years ago

“So what happened was i insured my car with insurethebox since it was a cheapest option and had to pay a monthly fee of 138£ which was quite good for a young driver. Stated that the miles driven will not exceed 6000, after a half year it was getting close to the figure so i though i will top it up as i was recieving text messages to do so as im running out. Went to the website looked at the prices and was completely shocked 44£ something for a 250miles? My petrol cost me less than that and since 6000miles were driven in a half year time according to my mileage i would need another 1000£ just to finish my policy with them ? It would be even cheaper just to swich to someone else, pay deposit and pay less since i am 1 year older now. Atleast that what i thought, according to the customer service team which i was spoke to (though was getting no problems connecting them, no waiting time neither live chat or landline) explained me i will have to pay 414£ cancelation fee which includes the miles that i have used? But im only insured for this much and have to pay for a whole years worth of policy? This was not stated, but since you agreed with TOS there is no choice ... I want to buy a house soon so i dont want my credit score to be affected otherwise i would ignore them and ignore the debt collectors they send over... The worst company ever, scams people with low initial price and do not warn you about the hidden fees.... DO NOT DEAL WITH THEM, pay a bit more and avoid insurethebox!”

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Posted 8 years ago

“44 years old An quoted 4600, end of.”

Helpful Report

Posted 8 years ago

insurethebox is rated 1.8 based on 227 reviews