Be Wiser Insurance Reviews

Name: Be Wiser Insurance
Rating: 2.55

2.6 Rating 326 Reviews

37 %

of reviewers recommend Be Wiser Insurance

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2.6

Based on 326 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Customer.Care@bewiser.co.uk

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Anonymous

Anonymous // 01/01/2019

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“Worst company ever. They cancelled my policy after 2 weaks without a valid reason and they charged me 140£ fees! Last time i will have something to do with this company!”

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Posted 6 years ago

“Worst insurance ever. They cancelled my policy without giving me a reason after 2 weaks and charged me 100£ admin fee and 45£ for the 2 weaks that i had the insurance. Last time i have something to do with this company!”

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Posted 6 years ago

“BEWISE & STAY FAR AWAY! I took a car insurance policy out early in Jan, as they offered the lowest rate amongst the rest on comparethemarket.com. I paid for the policy upfront for the entire year as I have always done previously, been driving for 10+ years. Yesterday i sold my car and bought a newer car as you do. Called up today to have my insurance transferred over and was told the "insurance company wont accept my newer car as its market value is a lot higher than my old car", bizzare but ok, so I enquired about getting a refund on the pre-payment for remainder of the year. This worked out to around £250 pro rata, but the actual amount they would refund would be roughly £50!!!!! When asked for a breakdown, I was told, there is a £100 admin fee, £60 odd for the discount i was offered, £30 odd to be paid to the insurer! WHAT A JOKE!!! I mean what option do i really have here? I understand taking a small admin fee to cancel the policy but £200!!???? Is it my fault they won't transfer the policy over? When pressed for an explanation, I was told to read the T&Cs, apparently it's all in there LOL. Sure thanks! How has the FCA approved such unethical fees?? Such a disgrace, I am just glad I did not need to make a claim. Lesson learnt - read the T&Cs carefully. Don't always select the cheaper insurer and most deffo avoid Insure Wiser.”

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Posted 6 years ago

“I needed van insurance and these have been great , easy to understand at competitive prices”

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(Van Insurance) - Posted 6 years ago

“We had a good result on the return of the vehicle and an excellent finish and Slater Gordon were very helpful”

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(Car Insurance) - Posted 6 years ago

“Called last October to Insure my Car putting my son on as an additional driver and putting correct details in the quote. I accepted the quote and then this last Bank Holiday I needed to amend the policy so that my son could be upgraded to Main Driver as he need to use the Car more. I told them that I needed this done by 25/05/18 as he wanted to use the Car over the Bank Holiday. They said this would be no problem but that I would have to pay an extra £290.00 up front because the Insurance Company Ageas could only do it this way as they were unable to take it with the other £31 by direct debit that was already set up. I duly paid the money and was then sent details of a Statement of Fact which contained incorrect information. I called and told them that the information was wrong and they then said they would call the Insurer and tell them. They called me back to say that the Insurer would not do the amendment. I asked for the Policy to be cancelled and my money refunded from the dd and the extra payment. The Salesperson (Donna) said that it was not necessary to cancel the policy and that she would get a Manager from Customer Relations to sort it out as the Manager could get things done. All would be well and it would be in my best interest to carry on the Policy. Also that you did not get 14 days to change your mind on a policy amendment. They would call me back after they had called the Insurance Company the same day. No call back , and then I rang , being kept on the line and cut off and was then promised faithfully a call back about it, again to no avail. This happened twice more. This time with someone called Rebecca, They have lied and taken my money and refuse to call back and sort this out. They have not done what they said they would do by the date needed but still took my money. So I have gone direct to the Insurance Company Ageas. I have asked again for my money back and called again today to Be wiser and was promised a call back , again nothing happened. I now have had to use a different Insurance Company to properly Insure the Car and I asked to cancel the policy again They keep stalling and making excuses .Seems they had incorrect information all along and it may be if we had been in an accident before ,they could possibly have made the policy void and not paid the claim . They are dishonest, lying Charlottans. Do not use them. I will be complaining to anyone that will listen. putting this out in the media and going to the Ombudsman . Seems Ageas have up to 8 weeks to sort this out . I am still paying a direct debit of £31 per month and they have an extra £290 for nothing. Be wiser will not return calls or refund my money.”

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Posted 6 years ago

“Very happy with this company, would recommend them to anyone.”

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(Car Insurance) - Posted 6 years ago

“I do appreciate your business. Your management.”

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(Car Insurance) - Posted 6 years ago

“Good”

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(Car Insurance) - Posted 6 years ago

“They do not call back, they are rude, unhelpful and do not listen. I will never use this company again, and will be telling everyone never to use them.”

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Posted 6 years ago

“We moved house and were charged an outrageous £137 to change address on our policy and they changed the terms of our policy. No other organisation charged us to change address, it literally took 2 minutes I am so dissappointed. We will not be using this company again.”

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Posted 6 years ago

“Insurance provider not responded after holding the line for 45 minutes and when they did after taking details all over again not provided the service I was expecting . They did not even have the courtesy to call me. Very frustrated when I did not get the service when needed most”

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(Home Insurance) - Posted 6 years ago

“Total con artist,, AVOID AVOID AVOID got a reasonable quote and got excited, so I paid the deposit and thought i was covered i got a call couple of days later and realised they wanted to scam me for more money, it turns out they charged me 48% interest rate and wanted £295 to amend a minor typo error”

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Posted 6 years ago

“I'm not happy with them. They changed my NO CLAIMS BONUS date so to decrease it . And blamed my previous insurer for it.”

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(Car Insurance) - Posted 6 years ago

“Tried to buy insurance after receiving a good quote through a price comparison website. Then when I was redirected to Insure Wiser's website, the price had increased by 20%. Utter con artists.”

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Posted 6 years ago

“They lied about insuring my Japanese import and then left me without insurance for 2 weeks because they would not just cancel the policy and they tried to blame me. Then came the hard sell for my motorcycle insurance! The rudest most dishonest insurance brokers I have ever had the misfortune of dealing with. Avoid at all costs.”

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Posted 6 years ago

“when I close to bewiser the company take a way my deposit 600 pounds ! why ??? never I whant to use more this company !!!”

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(Car Insurance) - Posted 6 years ago

“Very polite and helpful people”

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(Van Insurance) - Posted 6 years ago

“worst customer service i have ever come across, do not use this company!”

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Posted 6 years ago

“The company recognised customer need and good customer care.”

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(Car Insurance) - Posted 6 years ago

Be Wiser Insurance is rated 2.6 based on 326 reviews