John Lewis Insurance Reviews

Name: John Lewis Insurance
Rating: 1.67

1.7 Rating 426 Reviews

15 %

of reviewers recommend John Lewis Insurance

Company Reviews

Questions

Metrics

1.7

Based on 426 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

Visit Website

Write Your review

Tell us how John Lewis Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

John Lewis Insurance 1 star review on 31st October 2024

Greyson

John Lewis Insurance 1 star review on 10th June 2021

Stefan Phillips

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“John Lewis Insurance use CET for their home emergency service and they subsequently subcontract to other contractors, in our case SURE maintenance services. We have had maintenance engineers out six times and we have been without hot water and heating for over two weeks in the run up to Christmas. CET are absolutely appalling and totally unprofessional in dealing with any queries regarding our ongoing boiler repair. As an example I was kept on hold for twenty four minutes when trying to chase up the engineers to revisit us. If you have a choice please avoid the John Lewis Home emergency service as it is not worth the paper it is written on.”

Helpful Report

Posted 7 years ago

“Just received our home insurance renewal letter with an annual increase of 22% and a statement saying "As you have been with us for a number of years you may be able to get the insurance cover you want at a better price if you shop around." An official John Lewis statement informing me how foolish I am to show them any loyalty!!!”

Helpful Report

Posted 7 years ago

“Not received paperwork and unable to access account on-line despite payment taken by company on 4th December- so not even able to cancel and go elsewhere. Have telephoned twice and been told they need to contact the technical team- promised call back today now 10.20 am and no contact”

Helpful Report

Posted 7 years ago

“I had my iPad stole, reported to the police and made the claim and during the claim it came up that I had omitted to mention a very minor subsidence 21 years ago. They have just called back to say that they have voided the insurance since they would not have given me this insurance. This is rubbish since I just did a quote on their site and its given me a quote and it only asked about claims in the last nine years. So its just an excuse to get out the claim, usual form for insurance companies.”

Helpful Report

Posted 7 years ago

“Being burgled is horrible. John Lewis made it worse. I have their best home and contents cover and was appalled. Disdainful, offhand first contact, slow response and fiddly, refuted claim. And after all that they would have underpaid even more if I hadn't noticed they'd got their sums wrong. The complete opposite of their advertised service.”

Helpful Report

Posted 7 years ago

“Worst experience for Home Contents Insurance I have come across. We had a leak from the upstairs neighbours flat in august 2017. We have just had a baby so getting all this sorted asap was key. I had also mentioned this to the insurers. We had sent everything the insurance had asked for including any receipts that we had. Yet still they ask for receipts for items such as duvets, sheets, cheap costume jewellery which we have told countless times we do not have as this is not something we keep in receipts. They brought in a company RENEW to look at our carpets and initially refused to change the carpet in the baby's room even though the carpet was completely flooded with waste waster. After much arguing we managed to get the carpet replaced. Apart from this, nothing else has been done. We have been without a BED to sleep on until now (NOV 8 2017). We have had to buy our baby a new COT ourselves as they have yet to pay this. They refused to pay for our damaged electric blinds and remote control which we were told the buildings insurance was responsible. We spoke to the buildings insurance company and they had said no this is part of contents. Our buildings insurance company when they were notified they completed their work within 2 weeks. Insurance company is not John lewis, it is underwritten from some other insurance company LMG. So no, you will not receive any replaced items from John Lewis. I do advise to AVOID this company and look at the more reputable Insurance Companies out there who actually care about their customers.”

Helpful Report

Posted 7 years ago

“Paying for premier cover yet they do not cover anything to do with gas. Even with regards to trace and access of a gas leak. Awful. Its covered on the cheapest policy with other companies. We wish we had never changed provider. Avoid John Lewis if you have any gas supply to your house.”

Helpful Report

Posted 7 years ago

“Probably the worst insurance experience I have had in over 25 years of various companies. Flooded bathroom no emergency callout provided that i had paid for aenybwrong engineer twice and on third day told me it as best to source my own plumber and bill them . Failed to pay out for good damaged. Called at 11pm to say they couldn't find anyone to come out ..aftet telling me that at 8pm. Reported to ombudsmen as they failed to pay for good water damaged. For my £800 premium shockingly poor service . Awful service from John Lewis avoid at all costs. 8”

Helpful Report

Posted 7 years ago

“Have had all my electric trip out call emergency cover line premier cover . call 6 35pm j lewis said they would call back 8pm no call ever came back . I did explain our only heating source was electric cooking lights fridge ect i called them back 3 time they said they were uable to find a electrician in cornwall ,we are 67yrs old none disable with injections stored in fridge we have no electic they called back offerd hotel 11 50pm ,But still could no find electrician or get me a time of one arriving ,9.00 am had a call from j lewis a electrian would arrive 2.0 pm 20 hrs later at the moment i am still waiting EMERGENCY PREMIER I DO NOT THINK SO DISCUSTING SERVICE chris hale in camel ford cornwall”

Helpful Report

Posted 7 years ago

“Home emergency - water leaking through wall from waste pipe above kitchen which flooded fuse box. Mugged off by having to handle the claim myself between JL (Royal Sun Alliance), an emergency company called CET and a loss adjuster called Cunningham Lindsay. I had to call all three entities numerous times and was given a different explanation, outcome and costs every time. I was told that flooding houses and wet fuse boxes do not constitute an 'emergency' and I that because I have another bathroom it matters not that I have a new born in the house. Apparently JL insurance does not cover waste pipes, water damage, or quite frankly anything that is written in the policy. I have literally just got off the phone to CET and cancelled the claim as I believe I could probably get the work done locally for similar to the excess quoted and without having to deal with THREE separate disconnected companies all with their own agenda. NOTHING TO DO WITH RETAIL JOHN LEWIS....AVOID!!!”

Helpful Report

Posted 7 years ago

“Took out lifetime cover pet insurance. SNEAKILY they increased the premium without authorization each year. It's now more than double, and the dog is only 4 years old. There has never been a single claim! I contacted them to complain. The said they would get back to me, but it may take a few days, still waiting, months later and they are still taking the unauthorized amount from the bank.”

Helpful Report

Posted 7 years ago

“We had House Insurance with JL and made a claim for my set of golf clubs stolen from my car, which were out of sight and in the locked boot. They refused the claim on the grounds that there was no evidence of force used to enter the vehicle. I related to JL that the Police Officer who made out the crime report said that cloned keyfobs were a common means of breaking into vehicles in the area and the fact that my neighbor also had his car broken into in similar fashion two days later was rejected out of hand, quoting the policy statement which says: What is covered What is not covered Theft from motor vehicles unless at the time of the loss or damage: • someone aged 16 or over was in the motor vehicle, or • the motor vehicle was securely locked, and • force and violence were used to get into the motor vehicle, and • the items stolen were out of sight in a locked boot or closed compartment. Any amount exceeding £3,000 for items left in an unattended motor vehicleWhat is covered What is not covered 1. Loss or damage to personal possessions or money belonging to you or your family while anywhere in the world. The excess, this is the first part of any claim that you must pay. Loss or damage from the cost of remaking any film, disc or tape or the value of any information contained on it. Theft from motor vehicles unless at the time of the loss or damage: • someone aged 16 or over was in the motor vehicle, or • the motor vehicle was securely locked, and • force and violence were used to get into the motor vehicle, and • the items stolen were out of sight in a locked boot or closed compartment. She couldn't give me a clear definition of what this meant although she was adamant, the claim will be refused”

Helpful Report

Posted 7 years ago

“Absolute con. I produced everything required in the policy document but the claim was refused. They were asking me to produce documents that weren't specified in the policy document and were making up there own set of rules as they went along!! Be warned, this company (that John Lewis add their branding to) will do everything in their power to make your life difficult and avoid paying. Beyond that, their interactions were incredibly rude. Avoid!!”

Helpful Report

Posted 7 years ago

“We were traveling back from holiday with load of outdoor kit and were hit by a car that did not stop at 7pm on a Sunday. Contacted the police and JL Insurance. JL Insurance stated that as we had been involved in an accident out of hours, they could not get its home and that we would have to make our way to a train or a bus station. We were over 90 miles away from our house with 2 children and were fully comp. When we read our policy which stated that JL would get us home or pay hotel costs the person we were speaking to checked with their supervisor and still came back and they could not help. We were forced to crawl home with possibly not a road worthy car. Completely let down with this service as it seems JL did not honour a basic part of their car insurance policy. I have 2 other polices with JL and will not be using them again. Awaiting a response from JL and failing, this'll go to the Ombudsman....Disgusted and lost all trust”

Helpful Report

Posted 7 years ago

“I took out Holiday insurance with John Lewis after struggling to find a company who could cover the cost of the entire holiday should something go wrong. The holiday cost over twenty thousand pounds so it was essential to get the right cover. Whilst away we did have to call the doctor to see my son. On return I contacted John Lewis, they were incredibly friendly and extremely professional and my claim was dealt with and paid out within this one phone call. Flawless service and I will definitely be renewing this policy when it finishes next year.”

Helpful Report

Posted 7 years ago

“Boiler broken and they MIS diagnosed. Resulted in a 4000 pound bill. Finally sorted after seeking professional advice . Really shocking uncaring service.”

Helpful Report

Posted 7 years ago

“Awful customer service. Was out in a hotel for a month whilst a ceiling was replaced. The coordinator was obsessed with saving money but the management of the project must have wasted thousands! The building work was awful and the builders were little more than amateurs. They didn't rub down paintwork or remove radiators. Caused damage and even put silicon around Bath panel without taking plastic covering off. My sofas were ruined by dust due to builder not covering them up. I could go on. Worst part was no one responded to my concerns.”

Helpful Report

Posted 7 years ago

“Avoid at all costs, been paying pet insurance for years with them now for 4 animals. First ever claim and they find a way out of paying. Pointless paying the monthly payments. Please do not use this company. Wish I read reviews before taking out the policy as it seems everyone has a problem. Thought we would go with a reputable company, how wrong we're we. Now left struggling to pay our mortgage. Absolutely infuriated by the lack of care they give.”

Helpful Report

Posted 7 years ago

“I received a competitive quote for home and contents insurance. The sales call for this asked if my home was unoccupied for more than 60 days consecutively (which it isn't). Having accepted and received the policy documentation, I saw that the policy is not valid if unoccupied for 60 days IN A YEAR. This feels like mis-selling to me. I cancelled immediately and have had to start all over again with finding alternative cover. Not what I expect of John Lewis (or any company).”

Helpful Report

Posted 7 years ago

“Everything been claiming since Jan 2017 only just resolved and not to my satisfaction there way bullies and intimidating has left a nasty taste in my mouth they state £3000 pounds maximum claim however it states a single item being £3000 to replace and value.l say just be very very careful the goal post are closed very quickly so that your claim becomes very patrickexspensive to you'll will never ever recommend this insurance to anyone to anyone that does make sure you have the correct insurance for you”

Helpful Report

Posted 7 years ago

John Lewis Insurance is rated 1.7 based on 426 reviews