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Carole Nash Reviews

1.7 Rating 391 Reviews
15 %
of reviewers recommend Carole Nash
1.7
Based on 391 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult

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Carole Nash 1 star review on 11th April 2025
Hellen
Carole Nash 2 star review on 7th January 2025
Anonymous
Carole Nash 1 star review on 18th August 2024
Gerald Moran
Carole Nash 1 star review on 18th October 2021
Max Harris
Carole Nash 1 star review on 21st August 2021
Craig
Carole Nash 1 star review on 23rd October 2020
Joe Bloggs
Carole Nash 1 star review on 8th July 2020
Andrew P KIRK
Anonymous
Anonymous  // 01/01/2019
Customer service is rubbish, on renewal I checked the documentation, they stated that I had no medical issues. I rang and told them I had declared my diabetes but they had not put it in the statement of facts. They told me it was on their computer so it didn't matter, I asked why there was a section in the statement of facts for this if it isn't needed, they still refused to add it so I asked for proof of no claims and told them to let the policy lapse.
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Posted 1 year ago
Has anyone else had to deal with these idiots I’ve come across some unprofessional people in my time but these take the biscuit DO NOT USE THIS COMPANY
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Posted 1 year ago
Called up about insuring my classic american car as they came up as specialists. On the phone for 40 mins. I'm then told that no one will insure me as it's left hand drive!
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Posted 1 year ago
inept company customer service advisers rude arrogant disrespectful, this company cost me £600 in wages because they failed to do a vehicle change and its taken me so far over 4hrs on the phone to resolve and still not done.
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Posted 1 year ago
Carol Nash are the worst I have known. I took out insurance with them and a couple of days later they put my premium up £100. I cancelled straight away as my insurance wasn't due for a couple of weeks. They owe me £30 plus a few pence and I still haven't had it. This has been going on since February. They now have the audacity to email me saying I owe them for cancelling even though the policy never even took place. 😤 Cowboy firm and I wouldn't recommend to anyone
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Posted 1 year ago
First of all, I've been insured with them on 3rd party, fire and theft in London, when it came to renewel, they told me the underwriters would only insure me on fully comprehensive as a result of the area I live in,(hammersmith). So I took fully comp with a premium that increased by £600. Since then I have moved to the countryside in a very low risk area, and their response was they cannot insure me as the premium would drop too much... As a result I have moved to another provider, saving me £1000 p/year. Well done carole Nash... NOT!!!
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Posted 1 year ago
I I could leave 0 stars i would, by far the worse insurance company i have ever had to deal with, customer service is an absolute joke no one appears to be able to actually do anything so they just keep passing you from one department to another. Lesson learned! Pay a bit more and go with a reputable company
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Posted 1 year ago
The worst company I have ever insured… The worst company I have ever insured with in my entire 30 years of driving, Firstly bad customer service, Then they ask for proof of address, copy of your v5, your DVLA code check and front and back of your DL. I only want to insure my car not apply for a job or loan. Never again avoid.
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Posted 1 year ago
Same as many other people and there are many! I have had a terrible experience with Carole Nash. The most unhelpful as distressing company I have ever had to deal with. Avoid at all cost.
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Posted 1 year ago
Having used Carole Nash for bike insurance before I though I'd give them a whirl for car insurance. Wow what mistake. Sadly had an accident on an oil spill and received shocking customer service during the claim. Carole Nash aren't interested stating they are "just the broker" and happily blame the insurance company and the claims handler!!
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Posted 1 year ago
Had a car insured with Carol Nash. When the renewal came they wanted almost double. To make matters worse they had a “don’t worry we’ll automatically take your premium”. Using a well known comparison site I got the same cover for £300 less. Wow, £300 less is amazing. However when I called Carol Nash to ask how I prevent the automatic renewal I get past from person to person none of whom understand that I’m not cancelling, I do not want to renew. It is so simple I’m at a loss as to why I needed to speak with 3 different people (none of whom listened). What a joke company Carol Nash has become - No more of my business (3 cars & 4 motorcycles) will be moving on ASAP
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Posted 1 year ago
I could not understand agent on phone. Very poor English with strong accent
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Posted 1 year ago
Worst insurance company ever. After giving me my policy and taking my deposit they went and cancelled it. They requoted me 1300 more than originally stated. I asked for deposit back and they've refused. They've cancelled it 6 hours before it was due to start. I have until midnight to find a new policy with someone else now. Do not deal with this company. Avoid at all costs
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Posted 1 year ago
Customer service leaves a lot to be desired. Trying to cancel the policy, gave all details to 1st person spoken to, told I was being transferred to the cancellation department! Gave all the same details to the second person spoken to, only to be told I was being transferred again. Finally after an age on hold, I got to speak to a third person who I had to repeat the details to again! Also they cut me off and had to ring me back! I suppose that was a positive that they bothered to call back! I was told there was a 50.00 cancellation fee and 44.31 of other charges that were never really fully justified. Then I was asked to pay this 99.31 and when I said I couldn't pay it there and then she immediately started to tell me that if this amount wasn't paid then Debt Recovery Services would be come involved. At no point did I say I wouldn't pay it but would ring back and pay! It felt very intimidating to be informed of Debt Recovery before I had even had a chance to pay it. Not impressed with this company at all! Lesson learned, I will never use a cheap insurance company in the future, especially this one!
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Posted 1 year ago
Same as many other people. I have had a terrible experience with Carole Nash. They have an awful business ethic & terrible customer services. Avoid at all cost.
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Posted 1 year ago
Awful company, add in money after you have taken the policy out and will not let you cancel unless you pay them £100. Customer service is appalling don’t call you back, give you false email addresses. I don’t even think this company is legitimate.
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Posted 1 year ago
I have tried to access my account with Carole Nash my email address and password keeps showing an error. It's the same email and password I signed up with so now decided to look elsewhere especially reading the latest reviews. Also my car insurance has nearly doubled in price I have an NVQ level 2 plus no convictions or any driving endorsements. Also my age as well I am being penalised for being over 80 years of age with a safe driving record. Avoid this company as their agents won't help either Regards Gloria
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Posted 1 year ago
An utterly incompetent company who don’t care. Avoid like the plague. 

 My vehicle was insured with them and due for renewal this month. I contacted them on the 9th January to make a small change to my terms and to confirm that my insurance would carry over. Their member confirmed that it would carry over. Thirteen days later I’m out driving and receive an email from them saying that my insurance had now ended. I obviously immediately contacted them to alert them to their error. They basically said that ok we’ll do you another quote because the carry over policy had not been activated. They quoted me £230 more for their error and flatly refused to do anything about it other than raise a complaint ! I asked what was I supposed to do in the meantime, buy a bike ! At this point they offered me nothing, no offer to insure my vehicle for a day so I could legally get home, nothing, ziltch. Imagine the consequences if I’d been involved in an accident, police, possible loss of license, penal insurance penalties for years to come, my insurance would have been nullified leaving me with all the costs. 

 I simply cannot tell you how much I despise this company who are willing to put their customers at extreme risk and offer nothing in return. Good companies when they make a mistake own up and sort it out, don’t expect any of that from Carole Nash.

 Policy number GDCCA03378428.
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Posted 1 year ago
Silly people quote 1400 for convertable second car 3000miles a year 50pence a mile please dont waste your time Can not get rid of the one star.
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Posted 1 year ago
Carole Nash are the worst insurance company I've ever experienced. They finance your insurance through close brothers finance. From that point onwards, close brothers message you and so does Carole nash but they dont communicate together so neither of them know what is going on. You can Express your concerns with Carole nash and the rep will ignore you and put you in a complaints process. The complaints team will then send a really long response weeks later taking no responsibility, giving all the excuses under the sun, blaming you, not upholding your complaint and telling you to write to someone else who also doesnt care. For this reason avoid Carole nash is my advice unless you want really stressful insurance cover.
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Posted 1 year ago
Carole Nash is rated 1.7 based on 391 reviews