Login
Start Free Trial Are you a business?? Click Here

Carole Nash Reviews

1.7 Rating 391 Reviews
15 %
of reviewers recommend Carole Nash
1.7
Based on 391 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult

Write Your review

Carole Nash 1 star review on 11th April 2025
Hellen
Carole Nash 2 star review on 7th January 2025
Anonymous
Carole Nash 1 star review on 18th August 2024
Gerald Moran
Carole Nash 1 star review on 18th October 2021
Max Harris
Carole Nash 1 star review on 21st August 2021
Craig
Carole Nash 1 star review on 23rd October 2020
Joe Bloggs
Carole Nash 1 star review on 8th July 2020
Andrew P KIRK
Anonymous
Anonymous  // 01/01/2019
Impossible to speak to anyone. The breakdown cover that was included as part of the insurance is impossible to use - you call the breakdown number and it simply tells you "this number is no longer in operation". Luckily I was trying to use the recovery service when my bike was at home, rather than when I was stuck by the roadside, otherwise I would have been in real trouble. Will be reporting them to the ombudsmen.
Helpful Report
Posted 10 years ago
would recommend and id use them again
Helpful Report
(Motorbike Insurance) - Posted 10 years ago
I have read the reviews but despite the negative ones I wanted to give it a try just in the case of the third party only insurance: bad mistake. The scooter was stolen just after one week of buying it, wanted to cancel the insurance but the police advised me not to, but to inform them about the fact that the bike was stolen. Result: took me three calls (one of which had to be paid by me to one of these 0844 numbers) for hearing that "I did not have a policy with them". "But I received the documents online!!!". Eventually they found it but they were completely non-competent and non-transparent about their policy. Eventually, when asking to speak to a supervisor, they were too busy to do that. Pay a bit more, but go for a more serious and professional insurance company. At least that is what I'll do if I ever decide to buy a new bike. That is what I will definetely do in case mine gets recovered (fingers crossed!!).
Helpful Report
Posted 10 years ago
would give zero stars, terrible customer service
Helpful Report
Posted 10 years ago
Easy to apply for, competitive quote and all documents supplied online. Can't comment about how they perform in the event of a claim.
Helpful Report
(Motorbike Insurance) - Posted 10 years ago
Had to make a claim due to bike being stolen but the hassle wasn't worth it and dropped claim as I was the one doing all the leg work makes me wonder why we pay for the service.
Helpful Report
(Motorbike Insurance) - Posted 10 years ago
Internet company only, very hard to actually talk to someone from the company, cheap insurance but would rather pay a bit more from reputable company.
Helpful Report
(Motorbike Insurance) - Posted 10 years ago
Very hood
Helpful Report
Posted 10 years ago
Notify more often when they expire insurance.
Helpful Report
(Motorbike Insurance) - Posted 10 years ago
tester testertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertestertester
Helpful Report
Posted 10 years ago
They were happy to sell me insurance but when it came to a time I needed their help (bike was stolen and trashed) they were extremely unhelpful, did not return calls as promised and basically told me that in small print somewhere there is £350 compulsory excess so no point claiming due to bikes value being less. Feel I was mis-sold this insurance.
Helpful Report
(Motorbike Insurance) - Posted 10 years ago
Carole Nash is rated 1.7 based on 391 reviews