Kwik Fit Insurance Reviews

Name: Kwik Fit Insurance
Rating: 4.18

4.2 Rating 1,460 Reviews

84 %

of reviewers recommend Kwik Fit Insurance

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4.2

Based on 1,460 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Twice made a claim for my pet, delayed every time. Waiting on medical records to come from a previous vet is the excuse they are making now, they were sent to my present vet in 2015 . How difficult is it ? Can never get through on phone and they rarely call you back. Tried to find a complaints number on website and it's the same number for everything !! Seriously considering changing my insurer once this is sorted out. Disgruntled to say the least”

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Posted 8 years ago

“Kwikfit automatically renewed my insurance at a cost of £869 and i was inaware of ths until I saw my direct debit. They say there is a box to tick to prevent this when taking the insurance but youd never notice it in small print. I cancelled and found my insurance for £299 and they refuse to reimburse and then offered it me cheaper but still over £600. Do not use these thieves !!!”

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Posted 8 years ago

“I have had several pet insurance claims over the past year - I have three dogs insured with Kwikfit. Each time I have had to follow up each claim several times as they claim not to have received the forms from my vet. It takes weeks to settle anything. I have also complained about the website because it is almost impossible to find a contact number to speak with anyone. Extremely frustrating and hopeless customer service.”

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Posted 8 years ago

“TERRIBLE , SENT 2 EMAILS AND NOTHING.......... JUST BAD CUSTOMER SERVICE”

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Posted 8 years ago

“Key locked in car ,had key cover ,said my key was covered for everything but. Call centre in Africa they couldn't care less. Left stranded mid winter locked out of my car in a tee shirt. SCUM.”

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Posted 8 years ago

“After someone hitting our car kwik fit was quick to get it repaired as we was comprehensive.Then the insurance came to and end and we had to renew it ,so we did they told us that we had a claim going though so it would cost us a lot more money than last year .so we paid up as we was told that when it was settled and the other part admitted liability we would be reimbursed.we didn't get any money back but charge more or the policy will lapses .Dont touch this company with a barge poll people. They was rude to us and all they want is your money .Gary one of the manage should not be in charge of any company ...”

Helpful Report

Posted 8 years ago

“After taking out car insurance I was told to picture message 'proof of address ' never had to do this with a company before!! Sent documents in sent picture messages in to be told it still wasn't enough and they cancelled my policy. Absolute joke is this company!!! And will be telling everybody NOT to use them”

Helpful Report

Posted 8 years ago

“After over 2 months still waiting for insurance settlement for my dog who had major surgery costing nearly £4,000.00. Disgusting service and putting people in unnecessary debt.”

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Posted 8 years ago

“It seems impossible to speak to anyone when you phone their customer service ! Say no more but diabolical appalling service !”

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Posted 8 years ago

“Spoke to some woman named Catherine regarding my policy her accent was lovely (Scottish) but her attitude was appalling. I hadn't wanted to renew my policy but this had been done automatically and I simply wanted to note my displeasure and make sure that it wasn't renewed again in this mannor. I'm sure that happens all the time but would be nice to be treated with a bit of courticy and respect I am their customer after all.”

Helpful Report

Posted 8 years ago

“Appalling!!!!! No accidents or points, no changes in my policy at all but renewal had more than double. Which I am certain I was not informed of renewal to promt my memory to cancel at that price! Going through complaints, I have paid in 4 month what I paid for my annual insurance last year. Disgusted and will be taking the company further on the Ombudsman if I do not get money back or hugely discount for the rest of the year! DO NOT USE THEM!!”

Helpful Report

Posted 8 years ago

“Kwikfit's renewal quote was twice the amount that I found with another insurer online. Unbeknownst to me KwikFit renewed my insurance policy and then sent a menacing letter demanding payment for a policy I had not requested them to renew. When I phoned up I was treated rudely and told that although they were now cancelling the policy, I still owed them for the cover (that I never requested) prior to my phone call. To avoid this I must now write to them with proof of my other insurance, which is a bit of a hassle. I will avoid this company in future.”

Helpful Report

Posted 8 years ago

“£20 charge out of the bank because funds where not in the account.i will be changing insurance company very quick. Day light robbery.”

Helpful Report

Posted 8 years ago

“Quadrupled my premium, auto renewed it, and charged an extortionate amount of money to cancel. Ansolute criminals”

Helpful Report

Posted 8 years ago

“This company assists with making false insurance claims and scams- I received a phone call from them about an accident I was supposedly involved in in May 2013 - this was totally incorrect and I even assisted in full with the investigation - even allowing then to view my car but despite this they have lodged this non accident on my insurance so naturally I am advising their regulatory body accordingly - AVOID THIS COMPANY AT ALL COST”

Helpful Report

Posted 8 years ago

“Zero! Took out a 2nd car insurance with them and this has turned into a complete nightmare because no matter how many times I sent the docs they asked for they still weren't happy. Needless to say the policy is being cancelled! I'll never ever use them again!”

Helpful Report

Posted 8 years ago

“We received a renewal letter for my wife's car insurance which doubled in price from 500 pounds to 1001 pounds no accidents in the last five year no offences in the last five years as this is an automatic mattic renewal we went onto a site comparison and got the insurance for 480pounds with Churchill when we rang kwik fit to cancel the policy they told us this was not their best deal but still could not match Churchill offer just wonderd if any one else has been caught out C Taylor”

Helpful Report

Posted 8 years ago

“Took out home insurance with this company, put in a claim as I accidentally knocked down a wall and they would no pay to rebuild due to me not telling them I live 33m away from a water course, which when I googled it it was 276m so going to the ombudsman to see what they say, best stay away from this company as only a broker !! Bad company to deal with you have been warned !!!!”

Helpful Report

Posted 8 years ago

“KEEP KLEAR... I cancelled my home ins with kwikfit after 7 months and got a threatening letter stating I have an outstanding balance of £103.67 and if I did not pay it STEP 1. WE WILL PASS YOUR DETAILS ON TO A DEPT COLLECTION AGENCY STEP 2. IF YOU STILL DO NOT PAY, WE MAY TAKEFURTHER LEGAL ACTION AGAINST YOU AND PROVIDE INFORMATION TO CREDIT REFERENCE AGENCIES WHICH MAY AFFECT YOUR ABILITY TO SECURE CREDIT ELSWHERE. This is the 2nd time I have used this company the 1st was car ins I took out for 6 month cover and when it finished I was quoted about the same as I paid for the 6 month for 12 month. The 3rd time is when I took my car in for an MOT it failed on DISCS AND PADS on the front I was quoted over £300 by them and got then done at another garage for £128. + vat. So wont be going to KWIK RIP OFF AGAIN. SO NOW I KNOW WHY THEY GOT THEIR NAME KWIKFIT THEY HAVE WAYS OF GIVING YOU A FFFFFFFIIIIITTTTTTTT.”

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Posted 8 years ago

“This was my first insurance for van and I found easy to use. Strait to the point no complications. Thank you.”

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(Van Insurance) - Posted 8 years ago

Kwik Fit Insurance is rated 4.2 based on 1,460 reviews