Ladybird Insurance Reviews

Name: Ladybird Insurance
Rating: 4.11

4.1 Rating 1,060 Reviews

80 %

of reviewers recommend Ladybird Insurance

Company Reviews

Questions

Metrics

4.1

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Documents Delivered On-time	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My insurance has never been so expensive in 16yrs of driving, this company was the cheapest I could find and when I was asked for my no claims proof I provided it in time. I was told that there was a claim on my insurance from 2yrs ago to which no claim was issued and I was not at fault. Due to this “claim” I have to pay a extra £160 to ladybirds underwriters!!! Why has car insurance gone this way? I really can see why people have stopped paying car insurance because this Mafia style system is crippling people’s pockets. I really am not happy about this situation and that this “claim” was not considered in the first place as it is on my file for another 3yrs.”

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Posted 7 years ago

“So far very good, thank you at #8 for helping me during the call. Cheapest insurance i could find.”

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Posted 7 years ago

“Brilliant quick service, sales lady Ellie brown was very polite and helpful”

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Posted 7 years ago

“Great communication with this broker, Matt helped us with the quote and went through everything to put us at ease. One of the better companies I've dealt with for insurance definitely will recommend to others.”

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Posted 7 years ago

“Very helpful customer service x”

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Posted 7 years ago

“Service was great, they answered my call within minutes before closing time when I desperately needed insurance.”

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Posted 7 years ago

“I liked Jodie who dealt with my renewal. Questions I asked were answered well and information from her delivered very well. Professional yet personable and made me feel I mattered which is a difficult balance to perform with so many clients to deal with. Hope she appreciates the feed back and thank you for the good work done”

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Posted 7 years ago

“Very unprofessional customer service. Spoke to a young lady to add business insurance to my current policy. They couldn't do this and were unable to explain why. Couldn't advise me on what I needed. Tried to tell me I couldn't drive my own car to my work place. Called me back 10 minutes later telling me they want proof that I am not going to use my car for business(work) although I had told them I'm not... said they would send a letter about it in the post and will cancel my policy after 7 days if I do not send proof. Left this insurance company the same day, do not advise anyone to use this insurance company!!”

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Posted 7 years ago

“Horrible company to deal with , just usual broker after commission , problems with policy then after popick canceled they continue to take unauthorised payments !!!”

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Posted 7 years ago

“So far in regards to our NEW policy we have set up, we are very pleased with the CLEAR communication and the customer service we have received. May be tempting fate a little but so far so good. Excellent advice also, cant thank the guy enough. #5”

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Posted 7 years ago

“Efficent phone call to get my policy set up and very quick and simple. But unclear on the online application that you would have to ring after to verify your policy before being insured. Very annoying if you want to insure yourself during closing hours.”

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Posted 7 years ago

“Excellent was poorly they were very helpful”

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Posted 7 years ago

“Ellie was very helpful And informative easy to deal with !!”

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Posted 7 years ago

“#1 thanks for the help with my quote, very helpful and polite.”

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Posted 7 years ago

“I spoke with David Smith on 21/09/17 to finalise my policey REF: 00-HARV02PC01. Even though the phone call lasted roughly half an hour he was very helpful and engaging. He made it a smooth process and answered all my questions. He was very nice and a credit to Lady Bird Insurance.”

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Posted 7 years ago

“I had a great experience with Ladybird insurance. I dealt with Ellie-Mae Brown and she was fantastic! I'm still relatively new to insuring my car as I haven't been driving too long but she was extremely helpful and responded to my emails very quickly.”

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Posted 7 years ago

“Today I had pleasure speaking to Elli this afternoon. She was really helpful and responded to my questions efficiently. I would recommend it anyone.”

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Posted 7 years ago

“The lady who spoke with me was very helpful and answered all my questions Thank you”

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Posted 7 years ago

“I was served by Ellie Brown. She was very helpful. And very polite.”

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Posted 7 years ago

“I was served by ellie brown (with an ie not a y :D ) . She was polite and helpful, and paciently explained things to make sure I got the best deal. Ellie made a tedious job bearable. Thank you for your wonderful customer service :)”

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Posted 7 years ago

Ladybird Insurance is rated 4.1 based on 1,060 reviews