Ladybird Insurance Reviews

Name: Ladybird Insurance
Rating: 4.11

4.1 Rating 1,060 Reviews

80 %

of reviewers recommend Ladybird Insurance

Company Reviews

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4.1

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Documents Delivered On-time	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very polite and very helpful.”

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Posted 5 years ago

“Helpful over the phone. Surprised I had to go over the details that I submitted online to get a quote, but Cameron made it as painless as possible.”

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Posted 5 years ago

“Nice man who was very professional. Explained all well and got through things as quickly and completely as possible. However did not like the scripted upselling tactics, reminded me of getting P.P.I insurance in the bad old days”

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Posted 5 years ago

“If I could score lower I would. They are a terrible company. They cancelled my policy for no reason and when I sent them proof for that they was accusing me off they was happy to leave me 1 week without a car insurance policy to sort out the mess they created. To top it off I had to pay them for them to sort the mess up. I would advise anyone NOT to go with them unless you want to be ripped off.”

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Posted 5 years ago

“Gerry marland was very helpful over the phone to myself thankyou very much for all your help was much appreciated”

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Posted 5 years ago

“Ellie Sapstead was amazing and outstanding in her duties, very helpful exsplaind everything in great detail, very thorough. Answered all my questions and enquires, was easy to talk to, made sure every step of the way I understood and was clear on what she was communicating. A key exsample of customer service at it finest. Also the other two advicers that delt with my enquires where great, no hastle, no stress, we see the situation we understand, let us fix it for you! That what you want in customer service problem solving. Really superb!”

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Posted 5 years ago

“After beening with ladybird for 2 years on my third year of renewal they turned around and said they can not insure me. Very disappointed”

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Posted 5 years ago

“Jodie #1 was extremely helpful with my not so straight forward enquiry of vehicle change, found the whole process easy and more importantly totally stress free, cant put into words how good the customer service was, if only all companies that I speak to on the phone were like this.. 100% !!! Would highly recommend Thankyou”

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Posted 5 years ago

“Outstanding Service. Naz was fantastic Very highly recommended”

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Posted 5 years ago

“Great service :)”

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Posted 5 years ago

“The best sales advisor Andy if I should start my company your firm will loose him he is the best . Speaks with understanding manageable and down to earth. With his help I will continue to be a long last customer.”

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Posted 5 years ago

“Absolutely appalled. They would not insure me on my new car so the policy had to be cancelled, they then want to charge me in excess of £200 for the privilege! I lost 6 months NCD in the bargain. Furious DO NOT USE unless you have no intention of getting a better car 😡😡😡😡in the future😡😡😡”

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Posted 5 years ago

“Monica was brilliantly. Very friendly and informative. No claims bonus sent via portal as requested.”

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Posted 5 years ago

“Very professional”

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Posted 5 years ago

“#4 very polite very helpful”

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Posted 5 years ago

“Very good. Help and answers questions. Told us everything and more”

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Posted 5 years ago

“Don't waste your time or money! Claimed to be online service, then insisted on a phone call in which the whole process of going through what was already put on the form was asked again. After all this, the cost was said to be a much higher price than was previously claimed and where this extra cost came from would not be said. While the man on the phone seemed friendly enough, it took a whole hour of frustration going through this, including alot of unnecessary, prying questions. Despite all this effort, hassle and vexation, it came to nothing. We were left having no choice but to go with another company and start the hunt all over again. Very disappointed!”

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Posted 5 years ago

“If I could rate them 0 stars, I would. What a disgusting company. After less than 24 hours realising I’d make a mistake by insuring with them, they are saying I will be charged over £100 for cancellation costs. Diabolical service and a disgusting company. Avoid at all costs.”

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Posted 5 years ago

“Thank you Monica for sorting out the renewal of my car insurance. Appreciated your friendly, very clear speaking, made whole process a great experience totally stress free. Thank you”

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Posted 5 years ago

“Used Confused.com and was transferred to Ladybird with a very good quote, so paid up front. Then phoned Ladybird as instructed to verify details. Waited very long time on phone to be connected. Customer Services Rep very, very keen to sell extras I didn't want and actually talked me into taking one of them; wish I hadn't. He wouldn't let me cancel policy without a hefty cancellation fee. He didn't explain that the £400 excess on Confused was actually more than double that. Wish I hadn't gone to Ladybird. WARNING to other young drivers - have an older/experienced driver with you when phoning Ladybird.”

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Posted 5 years ago

Ladybird Insurance is rated 4.1 based on 1,060 reviews