Ladybird Insurance Reviews

Name: Ladybird Insurance
Rating: 4.11

4.1 Rating 1,060 Reviews

80 %

of reviewers recommend Ladybird Insurance

Company Reviews

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Metrics

4.1

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Documents Delivered On-time	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hayley was brilliant 100% customer service!”

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Posted 5 years ago

“Tamara was so nice to me when I spoke with her on the phone and she help me alot to choose this policy”

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Posted 5 years ago

“#Lewis was absolutely amazing and very professional”

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Posted 5 years ago

“Generally had no problems with this insurer whilst using them for two years (although initial paperwork was not clear and understandable both when I took out initial policy and then renewed for second year) - however when it came to not renewing for a third year, endless hassle! Sold my vehicle with a week left on the policy and was charged an extortionate £75 to cancel my policy. Also wanted £60 to renew my policy with them this year all for their pleasure of keeping my business. Most irritatingly, I’d sold my vehicle and then received further instruction from the third party credit company who I paid monthly with advising they were renewing my direct debit for another years schedule because I’d renewed my policy with Ladybird - when I’d cancelled two days earlier and gave no instruction whatsoever to renew the policy! Rang Ladybird who explained that they had not renewed and everything was cancelled as instructed but they could ‘only assume’ they’d sent the instruction to renew the direct debit following my initial first quote back in January - how presumptuous! This company are really not worth the hassle they’d caused - much better insurers out there who value your custom.”

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Posted 5 years ago

“Terrible Company---After going on the internet and filling out all forms,we were given a quote Then when ringing them the quote escalated.As we had already paid the deposit we asked to cancel policy. turns out they charge £55 for cancellation even though it was only approx. 30 mins.difference between internet and phone call. Would definitely not recommend this company in fact I would advise people to be very wary”

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Posted 5 years ago

“very helpfull and polite”

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Posted 5 years ago

“Brilliant service from Jodie”

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Posted 5 years ago

“Very helpful”

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Posted 5 years ago

“Spoke to Tristan, very polite and answered any questions I had to ask.”

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Posted 5 years ago

“Great Service and polite”

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Posted 5 years ago

“It was a very efficient service. Luke was very helpful and thorough with the transaction.”

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Posted 5 years ago

“#1 Jodie was very helpful and professional.”

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Posted 5 years ago

“Absolutely terrible car insurance company! I think these are the worst i’ve ever come across so far. Took out a policy with them, paid a large deposit and they cancelled the policy as they said they couldn’t contact me. I had received no correspondence from them! Then they told me to my antoniawnt that I am not entitled to a refund in the money I paid them! I have took this to the Ombudsmen as this cannot be legal! Ideally do think this company is a scam! Better to go with a more well known company and pay slightly more. But at least have the peace of mind that you are insured.”

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Posted 5 years ago

“Very helpful and informative . Tristan was polite and professional . Thank him again for his help .”

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Posted 5 years ago

“Very helpful and friendly service”

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Posted 5 years ago

“Du'Aine was extremely professional and quick. Responding to querries and emails straight away and information presented was clear. Even after I had purchased the policy, Excellent service I am very pleased to deal with this company. I saved a bundle. Thank you”

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Posted 5 years ago

“Every detail was clearly and patiently explained to me, I was not rushed”

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Posted 5 years ago

“The cheapest car insurance quote I received. Adam was very professional and made the process very easy to do.”

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Posted 5 years ago

“AVOID THIS COMPANY LIKE THE PLAGUE. nothing but hassle they had me down for an accident where I was at fault which I was not that took me 2 months to fight to get that right. they now have taken 0ver £60,00 more then they should of done for monthly payments tell me it will go down next month, I ask why they cant reimburse me the overpayment they took and there answer was because it was pending how is that my fault I asked they cant tell me. so I ask to cancel my policy with them because I have had nothing but grief they then want to charge me for cancelling what when you have already overcharged on my payments I don't think so”

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Posted 5 years ago

“Excellent service from Lewis, explained my policy so well and helped answer all my questions to the fullest. highly recommended!”

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Posted 5 years ago

Ladybird Insurance is rated 4.1 based on 1,060 reviews