Ladybird Insurance Reviews

Name: Ladybird Insurance
Rating: 4.11

4.1 Rating 1,060 Reviews

80 %

of reviewers recommend Ladybird Insurance

Company Reviews

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4.1

Based on 1,060 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Documents Delivered On-time	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called the company of behalf of my dad because of the language barrier and the person who I spoke with (Andrew Betts) was really, really helpful and polite. He did his best to explain everything regarding my dad's insurance policy and very,very patient with me (my English it is not perfect) I highly recommend this company to anyone who needs insurance. Thank you very much.”

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Posted 6 years ago

“Always impressed with level of service and smooth process to insure vehicle. Andy the call handler took time to listen to my needs and dealt with my call in a professional manner. In fact it was Andy who also took my call a year earlier which was good to have continuity rather than some of these automated call centres”

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Posted 6 years ago

“Great customer service. Andy got everything sorted quickly for me!”

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Posted 6 years ago

“Andrew Betts”

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Posted 6 years ago

“Andrew Bennet”

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Posted 6 years ago

“Hayley was very helpful on the phone yesterday and helped complete the process as easy as possible !! Two thumbs up for Hayley”

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Posted 6 years ago

“Andy Betts was a very useful and kind advisor. helped me with my enquires and got my insurance renewed without any hassle.”

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Posted 6 years ago

“Thankyou very much to Andrew Betts, covered everything perfectly for me really nice and polite too exactly what u want thankyou!!!”

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Posted 6 years ago

“Very happy with way information was conveyed to me by Andrew Betts”

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Posted 6 years ago

“Very friendly & helpful staff”

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Posted 6 years ago

“Very good service no messing around and very informative”

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Posted 6 years ago

“To the point good service”

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Posted 6 years ago

“Had a phone call this morning about the renewal for my insurance. was very helpful and explained everything giving me a clear understanding! 5 out of 5 costumer service skills!”

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Posted 6 years ago

“Paid for policy in full last night. Received a call today. When I used search engine I said I had license for 2 years. Actually it’s one year and 11 months, my mistake. I was advised premium has increased by £60 and there is an admin fee of £25 to pay! An additional £85! A lot of money for a young person! Representative I spoke to was rude and unhelpful. I felt pressured into paying additional premium. Very unhappy, in hindsight could of got same cover cheaper elsewhere. the admin fee is especially unfair on a new policy, I feel completely robbed! BEWARE.”

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Posted 6 years ago

“Please avoid using this company I was 7 months into my motor insurance policy. I moved to another property and gave them my new address. To be told it is a high risk area, we are cancelling your policy in 7days. End of!!!!... Really?. This is disgusting. I have had to organise a new policy with another company.. This is not a high risk area, you just wanted to rob another person and charge mega fees... Please read this everyone and go elsewhere.”

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Posted 6 years ago

“Great customer service”

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Posted 6 years ago

“Becky Price has helped and given us the support we needed after an upsetting week with a new car purchased from Motorpoint 5 weeks ago, that turned out to be a car that had been in a crash that no one knew about and had been superglued back together, and that's no joke we have the video from ford to show. so Motorpoint has now told us to choose a different car and it has arrived today, so I spoke to Becky on Monday of this week and informed her of everything that had happened and we were waiting for a car to arrive as it was being shipped over from Glasgow, so she dealt with it as far as we could until the car arrived here. so today being Thursday, Becky sorted the change over of policy to the new car with care and understanding, Just want to say thank you to Becky for making such a bad week turn into a better one”

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Posted 6 years ago

“Andrew Betts was incredibly helpful, explaining the insurance policy I was taking out in great detail, very much appreciated:)”

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Posted 6 years ago

“I had Andy and he was Very good and helpful”

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Posted 6 years ago

“Just spoke to Andy and he provided Excellent Customer Service and was very helpful, friendly and asked questions in a very polite manner. He explained any minor details without any hesitation. Excellent member of the Ladybird Team!”

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Posted 6 years ago

Ladybird Insurance is rated 4.1 based on 1,060 reviews