Legal & General Reviews

Name: Legal & General
Rating: 1.67

1.7 Rating 592 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 592 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 30th May 2022

David

Legal & General 1 star review on 13th April 2022

Paul

Anonymous

Anonymous // 01/01/2019

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“Legal and general don’t care about their staff anyone I’m with mental health problems just gets sacked and when you say you are suicidal they don’t care work is a joke there staff have nothing to do just sit there”

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Posted 5 months ago

“Bad at communicating only find out information when you call..and delay any funds your expecting.”

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Posted 5 months ago

“extremley poor service .just lost my wife of 40 years and stress been made 10 times worse with this company . after taking my money for 10 years still no sign of settling claim constantly stalling with 1 excuse or another . do not buy life insurance with this company . sick of them stalling to point of getting legal advice .”

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Posted 6 months ago

“To get a very short protection on my mortgage have left critical life insurance had to go through very intrusive questions about things that have happened in the past and they are in the past doing very well now don't have mental health issues because now I am out of it can't get any cover very sad really I have the rights as much as anyone else to be able to be covered never mind I will live and be happy I'm sure may find another one disappointing really won't bring any business to them .”

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Posted 6 months ago

“Seemed to me their application process and handling was extremely unprofessional and riddled with delays, miscommunications, and plain childish errors. I'll get my life insurance elsewhere.”

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Posted 6 months ago

“Like many people here, I have found the performance of this company to be absolutely shocking. Unfortunately, my company have selected L&G to manage the pension fund. It may just as well serve as an account to deposit money into as the returns over the last 6 years have yielded under 4%. When you read about some of their investments and the losses they have continued to make on investments such as housing, I guess it is not surprising.”

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Posted 6 months ago

“Previous awful experience with this company & my new mortgage health insurance was with them so came on to see if any change so Thankyou everyone for the bad reviews as I’ve made alternative choice & saved myself a ton of grief !!!! 😡”

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Posted 7 months ago

“I have been waiting almost three months to get my pension payments from L&G. They told me it should take about 6 weeks from start to finish and almost three months later and I still haven’t received my first payment!! I would steer clear !! They don’t return phone calls or reply to emails!”

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Posted 7 months ago

“I would give zero stars if possible! Shocking Experience with Legal & General for a Critical illness cover . After 6 years of payments on the insurance when I have done a claim , they have declined my claim after 8 months of investigation as well as cancelling my insurance and they have returned my payments back . Why didn’t they tell me after a month, a year …???? At this stage no other company will offer me a insurance , probably if I died, my wife and kids would have been homeless by now.”

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Posted 8 months ago

“I have a pension with this company, its performance is shockingly bad, growing by only 3 percent in the last 5 years.....even I could manage the money better by putting it into a savings account...they should be investigated and shut down because they are preying on the pensions.”

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Posted 8 months ago

“I would give zero stars if possible! The call centre is an absolute joke. Agents continuously hassle you, calling from different mobile numbers. They are rude, dismissive and unprofessional. They 'would not listen to me' until I listened to them (same story each time and quite frankly Im fed up). Told me I am wasting everyone's time but would not let me cancel when I directly asked to! Went through to the manager who promptly hung up on me without saying a word! I will not deal with legal & general until they have a call centre which can operate professionally”

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Posted 8 months ago

“L & G I’ve taken got my personal pension with them they are absolutely hopeless at arranging the simplest of things. My pension was with another company I took a lump sum payment from the pot and transferred rest into a monthly income. I received the sump and the rest was transferred to L&G at the same time. So my monthly income should have started at the same three months later and still no income after numerous phone calls. Then I received the first payment only to find it pushed into another Income Tax bracket that I shouldn’t be in. There mistake and up to me to get out of it. HOPELESS isn’t a good enough word to describe there incompetence. Keep away they’ve even got my payment date as the 30th of the month, I wonder what’s going to happen in February of every year that’s how incompetent they are. Just keep away go elsewhere your have nothing but problems with them.”

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Posted 10 months ago

“Shocking Experience with Legal & General Surveying Services If I could I would give than one star. My encounter with Legal & General Surveying Services has been a nightmare. The surveyor they assigned to evaluate my property showed a lack of qualifications, knowledge and professionalism. To my disbelief the surveyor spent a total of 4 minutes and 9 seconds on my property. I have evidence in the form of a video recording that captured their fleeting visit. It's quite alarming that someone who claims to be an expert in their field could produce a report after spending such a short amount of time on site. This inexperienced surveyor not undervalued my property. Also submitted a falsified report to my mortgage company. Its truly baffling how Legal & General Surveying Services managed to create a multipage report based on a quick 4 minute walkthrough. The surveyor arrived at my house at 12;43 PM. Left at 12;47 PM, which's hardly enough time for a thorough assessment. The lack of attention to detail and expertise demonstrated by LGSS is not unprofessional. Also raises serious concerns, about the integrity of their valuation process. There are people who feel the way and its clear that L&G surveyors are incredibly inadequate. To sum it up I strongly recommend not using Legal & General Surveying Services. Their careless attitude, towards property valuation combined with their lack of expertise has left me unsatisfied and distrustful of their services. You'd be better, off avoiding these individuals completely to save yourself from any hassle.”

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Posted 10 months ago

“Legal & General make changing your pension-receiving bank details virtually impossible. Having been encouraged to opt for paperless correspondence by my bank and by Legal & General, I do not have any hard copy documentation. When attempting to change bank details within the L&G portal they request hardcopy proof of the new bank account details, which of course L&G and banks enthusiastically discourage. They will accept electronic correspondence but, for security reasons, banks do not transmit bank account information via email. What should be a two minute admin process turns into a very protracted, time-wasting distraction which consumes weeks/moths of your time. I find the nonchalant arrogance of Legal & General quite astonishing. Only when I have the right to move my pension fund to an alternative provider without penalty will failing organisations such as Legal & General move to change.”

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Posted 10 months ago

“I had protection insurance on my pension and so did my husband, long story short I called them to say we could no longer pay it and the girl I trusted to look after it on the call only left me with not kicking in the payment protection to cover the monthly payments now I’m left with a pension worth nothing…. They have no record of the call I asked did they record then and they didn’t so simply I loose don’t know why but I loose”

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Posted 10 months ago

“Terrible company that we are to take up with the ombudsman as the service is nothing short of insulting. Grandfather paid into a policy for 20 years and when died they are making it near impossible to make a claim. The staff are incompetent with a could not careless attitude. Wanting documents galore from a copy of the will , power of attorney , original death cert etc which has being sent twice recorded and still say its lost. The company is a complete joke. We have cancelled all our polices due to this and advising all family members to do the same along with my large social media network. Dont be fooled by the responses to reviews as nothing happens as just lip service , the company is nothing short of a shambles that should hang their head in shame and be closed down. Happen to take premiums , not so much on delivering the service paid for”

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Posted 10 months ago

“I applied to take my pension on the 8th August to date Monday 13th November I have still not received it. I have now spent 9.5 hours on phone calls to and from them. They've lost my pension within their system so they say. They've even tried to say it was my fault. Then on the 2nd November I received my twenty five tax free amount. On Saturday 11th I received six letters quoting the wrong amounts paid and different reference numbers allocated to the same account number. I sent a very long email and received yet another call from them, the guy said he had seen my email and wanted to update me on what was happening but it was clear he hadn't bothered to read it. He then said he would call me on Friday, today is Monday 13 November how much longer do they need. These delays have cost me thousands of pounds yet they don't care. My advice to anyone is stay clear of this company. I can see at some point I'm going to have to take legal action in order to get this sorted out.”

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Posted 1 year ago

“Jonathan crofts came to do a homebuyers survey level 2 on a house in doncaster we want to buy , he was very helpful and imformative b4 the survey and after on the phone. I asked lots of questions nothing was too much trouble and he was very helpful and knowledgeable. I would definitely recommend Jonathan . Carolyn and dean cousins doncaster”

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Posted 1 year ago

“Absolutely shocking customer service. I'm still waiting to hear back from my critical illness policy, which I logged 5 months ago. My husband is dying of Lung cancer and I have to keep phoning them for an update. I've been told that there isn't a timescale within this company to provide an answer. It can take months or in fact years to get a conclusion. In the mean time they are still receiving payment every month and I've been informed that they didn't do anything with my claim for two months. Absolutely shocking! I would avoid! Update: As you can't add to the thread on Trust pilot, I received a message below from Dylan and forwarded on the relevant information to him and surprise NOTHING. Avoid this company, they will continue to take your premiums and do nothing with your claim. Maybe all insurance companies are like this and this is shocking especially as I'm trying to make sure my husband is as comfortable as possible in last stages of his life and I shouldn't have to be chasing up to find out what is happening with this claim. Update: As of November 2023, still no outcome of my husbands claim and researching this further in the feedback from other customers below - it would appear that the positive reviews are only when you take out the policy (this would be the norm) but all the negative feedback is due to claims being rejected/no conclusions or pensions not being paid out. Waiting for my complaints outcome also, received an email last week that they haven't allocated it! Whatever that means?! 'Unfortunately, we are not in a position to offer a final resolution as the complaint is still awaiting allocation. We hope to be in a position to offer a final resolution before 22/11/23.' Read the feedbacks for yourself! AVOID THIS COMPANY!!!”

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Posted 1 year ago

“I am terminally ill all I want was a claims form so I can help my wife with the administration she willhave to do when I am gone. You can't submit a claim without a death certficate so why won't these incompetant people send me a blank claims form which is useless without the death certificate.”

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Posted 1 year ago

Legal & General is rated 1.7 based on 592 reviews