Name: Legal & General
Rating: 1.66

“Took 14 months to refuse my husband health claim”

Posted 6 years ago

“Came home from work. Puddle of water on my dining table along with white ceiling plaster. Crack halfway across the ceiling. Following heavy rains and winds after the heavy snow we had. On investigation it looked as if the flashing on the roof of the extension had slipped down slightly. We moved it back up and resealed the joins. We think the weight of the snow had dislodged the flashing , as back a couple of months before it was ok because we clean and check thevroof for moss. We phoned L&g to claim for the damage , to be told we can't. Something to do with wind speeds and rain fall. WHY do I pay a fortune for a top cover, NOT to be covered. Not claiming for the roof, just the damage inside. That's what I thought insurance was. I also live in a town with its own micro climate, so the readings for 5 miles away will not always apply. First and last year with this company. Never heard of anything so ridiculous.”

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Posted 6 years ago

“The call waiting times are horrendous I've tried to contact them at various times of the day to discuss my home insurance policy. In the end I finally got through after an other wait of 25 minutes on hold and duly cancelled my renewal. The staff member asked why I wished not to renew with them when I explained that I've tried numerous times to get through she didn't even try to offer me any incentives to stay. I hate to think if if you ever had to claim emergency assistance this put me off using them in future”

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Posted 6 years ago

“I have tried a couple of times since I have become of retirement age to get some figures for an annuity or other options. Another retirement company can give me these figures by return of email. L&G have to send out a pack even though you know exactly what you want quoted on , then you have to tick that box and send it back and then if you are lucky you might get some figures. So far since the first phone call it has been 4 days and we haven't even got the pack yet. Not keeping up with the times. Plus I have 2 pensions which I have to speak to 2 different departments and I don't get anywhere with any of them. So frustrating.”

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Posted 6 years ago

“By phone asked for buy mortgage life insurance from L And G insurance. Had very bad experiences. First time was told she did not how to calculate quota. Afterwards another lady staff called me back and said she was for L and G, and had long talk discussion for the deal and passed me to their manager and got the deal quota after a long time to get me and my husband data. The manager told us he would send us application paper for sign. One week later did not get the paper, then called back a direct call number he gave us. This time was told they are L and V company with all my data last time they got from my couple and check again. I phoned and Checked with L and G by phone 08003165591 , which on L and G web, also my first time phoned, a confirmed staff of L & G found no records of my data and discussed deal quota on L & G. What happened on L & G phone service, what staff did?!”

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Posted 6 years ago

“been trying for 2 weeks to cancel my policy,sent two secure mails only managed to get through via phone twice and person still did not do what was requested,have not refunded direct debit or replied to messages,worst company I have ever dealt with”

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Posted 6 years ago

“on two occasions I have taken out a policy using this company. The first time the contact email on the confirmation letter / email was wrong, it took time to establish that it was not just down. When I went to tell them this their webpage only give options related to specific queries for contact. Eventually I got through to them via Twitter but even that took over 6 days and then another 4 days of investigating. By then I was tempted to drop the policy, now in the light of the new problem I am regretting continuing. They are all about themselves and don’t think about their audience or clients, eg defensive unhelpful mentality which can clearly be seen in their website where their methods of contact are clearly controlled and are to suit the company and not themselves. The second incident is a non-refund of a premium taken despite a cancellation email being sent to them within hours of the contract, no confirmation of cancellation has been sent either by mail or email. Endless phone calls (different department so could find number) to find out if they got email, eventually I got a verbal confirmation that they did and that policy has been cancelled and that funds would be in bank in two days. I expect (after 6 days of checking inc w/e) I’ll have to spend hours reaching out to them on the phone today only to be told the same. FRUSTRATING Policy cancelled 24th July Premium taken 25th July Notified premium not returned multiple times Still awaiting return of return on 8 August Update - they asked me to contact them following this review, see response below. Which I did and 4 days later I have had no acknowledgement of my email and I am waiting their response Update - 15 August - no premium return yet. The complaints number that they gave me is no longer working.”

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Posted 6 years ago

“A total disgrace of a company, never replied to emails,phone calls , customer service is the worst I have experienced!”

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Posted 6 years ago

“Next doors pipes burst and came into my house they admitted gilt and was insured with legal and general but I have to pay £500 aces, we have one room running through to lounge they ripped wall paper of one side and fire Brest witch was flock paper they will not put flock back on and they will only decarate one side / they renewed the dado rail with different style now it does not match I'm left with a nother bill , non of this is how falt and it's going to cost me around £1200 , bear in mind it was next doors pipe work that burst and came in Howe house , Ho skirting put on but in 5 picess not one or 2 looks verry bad ,so be awear when insuring what are you covers for .this just seams to be robbery on their behalf. Wood definitely not recommend had a lot of trouble with them and it's been 6 months now will think twice againe before insuraning againe , big firms like this just getaway with it 👎😡”

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Posted 6 years ago

“I am writing so you can hopefully bring this issue to light as I know I am not the only service veteran this company has done this to . I left the royal air force after serving 15 years for which I was then entitled to my service pension at the age of 60 . When I left the service in 1990 I had various products with Legal and General and a member of there staff convinced my wife and I it would be beneficial to change my Service Pension to one of there opt out schemes he guaranteed my pension would be greater than my forces pension. I approached them to ask how to claim my pension as I am 60 next March only to be told I cannot have my pension till age 65 . My Royal Air Force pension would have been payable at 60 were I would have got approx £7000 per annum and a tax free sum 3 times my annual pension amount . My service pension is calculated by length of service / rank /trade . So not only do Legal and General say I wont get a pension till age 65 but will only get around £5500 per year and no lump sum , so my wife and I have been lied to and misled to cheat me out of my earned service pension . I have complained through there complaints process and told there is nothing they can do so I then called the Chief Exec but he refused to talk to me . I then asked for his contact details to be told NO . I then wrote to him at there head office only to get a responce from some one else . I then get a letter stating they have done nothing wrong and my pension stands as they told me .”

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Posted 6 years ago

“didnt buy the cheapest insurance i could but i believe i bought the best value for money one”

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Posted 6 years ago

“Simple process and good pricing”

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Posted 6 years ago

“Have so many regrets using this company to insure our pet. They argued over a period of six months before paying out for our three valid claims. During this time we had to act as 'go between' with L&G and our vets as they claimed to be unable to contact them. Many excuses were used to try and avoid legitimate payment and we had to take matters further with the support of our vet until payment was made. No department communicate with each other and it had proved a very unpleasant and stressful time for my partner and I after the already heartbreaking situation of losing our much loved young Boxer dog. Unfortunately had to award one star as it doesn't accept zero. Avoid this company”

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Posted 6 years ago

“Your company is not good for people that smoke you so have a false information on Google. As it does not say that you wouldn't insure smoker's”

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Posted 6 years ago

“Been informed if you travel to Turkey legal and general will not cover you despite paying policy for 5 years so check with them what other countries have they on their list”

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Posted 6 years ago

“If I could give 0, I would , shocking long wait anytime I called ,staff communication with each other very poor ,worse with customer .I decided in the end not to proceed with making a small but very genuine claim as they make it nearly impossible to proceed .I have several different policies over last 15 years without ever making a claim with L and G ,will never re new again , disgusted !Daniel Chambers”

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Posted 6 years ago

“If I could give 0, I would , shocking long wait anytime I called ,staff communication with each other very poor ,worse with customer .I decided in the end not to proceed with making a small but very genuine claim as they make it nearly impossible to proceed .I have several different policies over last 15 years without ever making a claim with L and G ,will never re new again , disgusted ! Daniel Chambers”

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Posted 6 years ago

“On the death of my father legal and general refused payment of £4000 due for his burial fees leaving my mother upset and fearing how it will be paid legal and general showed no compassion what so ever . Saying dad lied to them about his illness which was copd but was only down as asthma . The truth is that is how it started but progressed to copd as the years went by PLEASE dont insure with legal and general look for a company that cares and is genuine to its customers death is a time for grieving not worrying that your so called insurance company are going to pay out .”

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Posted 6 years ago

“Absolutely appalling customer services. Had buildings and contents cover with them (paid monthly), they took a lump sum out of my account of > £100, which they couldn't explain and returned, then they stopping taking my monthly direct debit. When I tried to resolve this and ensure I had cover in place, I made numerous calls over a 6 week period, spoke to three different people (Gavin ext 3187, Jason ext 1385 and Sultana ext. 3287) and each time I was promised a return call which did not happen. Gave up in the end and went somewhere else.”

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Posted 6 years ago

“It started when I set up my over 50 plan. You got the wrong starting date and I was charged twice. I went to track down my gift voucher and was passed from pillar to post without anyone giving me a definitive answer only to be told that because I had inadvertently gone through a broker to sign up with Legal & General that my gift voucher was null and void and I wouldn't be getting it. Even as I was looking for the "best company" to go with, no where did it state that I would not be getting the advertised gift voucher if I went through a broker. I also have home insurance and my wife has just taken life cover with Legal & General, which I will be looking to change. My complaint is not because of the money (£85 gift voucher) but more about the misleading way the voucher was advertised and about the fact that from the very first phone call about not receiving the voucher no-one seemed to know (or wanted to tell me) how this system works. Very disappointed with this.”

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Posted 6 years ago

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Legal & General Reviews