Legal & General Reviews

Name: Legal & General
Rating: 1.66

1.7 Rating 599 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 599 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 30th May 2022

David

Legal & General 1 star review on 13th April 2022

Paul

Anonymous

Anonymous // 01/01/2019

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“L&G just don't get it. I have had a recurrent problem with desperately poor customer service and communication; I have been left hanging on to the automated system for hours, not just minutes; and promised call backs never materialise.”

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Posted 7 years ago

“We have had the misfortune to have an ongoing claim with legal and general for water damage. They are completely incompetent. They could not even document the correct amount of rooms we had water damage in, they even mistook tiles for laminate flooring. We had ten visits from multiple contractors they use, several of the visits cancelled some without any notice at all. They then offer a sum in settlement which is a fifth of the cost of the work with no breakdown of the work behind it. This is still ongoing I would never recommend to use them they just go to extreme lengths to not pay out what they owe.”

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Posted 7 years ago

“Not even worthy of 1 Star. They drag things out to the absolute max. Very poor communications. Will ignore emails you send and will not answer their telephones. The amount of times I have been in that telephone queue for during the past month is shocking. I have waited for 15 minutes some days and still the same annoying voice telling me someone will be with me shortly. I will be sending them a copy of my next telephone bill and they can pay for not only my time but the telephone bill as well.”

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Posted 7 years ago

“Frustrating from start to finish! We had home insurance with Legal & General for a couple of years - didn't receive any summary of cover and only renewal notices, which also didn't include any detail at all. When calling to check the status of our policy was on hold for 30 minutes, then answered with a very confused customer support person who asked to put me back on hold for five minutes... will definitely not be using Legal & General again!”

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Posted 7 years ago

“I took out home insurance with Legal & General in January 2017. I received no communication from them until a renewal e-mail arrived in December. When I took the trouble to look through the renewal documents, I noticed they didn't cover my wife's engagement ring, which had been a separately-listed high value item for which I'd paid a premium. When I called to clarify, they told me they had stopped covering this in June, and had sent me a message to my online account to tell me this. I received no notification of this message, no letter, no e-mail, and no phone call. Unless you want to have to log in and check your secure online messages every few months to make sure Legal and General haven't changed your cover without telling you, do not use them for insurance. I also echo the comments about extremely long wait times to talk to them on the phone.”

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Posted 7 years ago

“Ignore the adverts nobody ever answers the phone........................................... If you have a break in they use a company called martindales to patch up they are not part of the GGF provide the cheapest rubbish ever. A company to replace jewelry that has a 43% mark up as that is what cash value the bad quality goods they sell have. Just do yourself a favour and avoid at all cost the burglar is a criminal but the insurance company is as bad.”

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Posted 7 years ago

“If you call, you will go straight to automated system and will never speak to them. Appalling service. Don't use them.”

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Posted 7 years ago

“Poor communications. Will change insurer at next opportunity.”

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Posted 7 years ago

“As with other reviews: they are hopeless at responding to phone calls or emails. Switch to other company”

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Posted 7 years ago

“They don not return emails or answer the phone.”

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Posted 7 years ago

“They don't pick up the phone or respond to emails. Time Wasters”

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Posted 7 years ago

“Don't bother phoning, they don't pick up. Don't bother emailing they don't respond. Hopeless company”

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Posted 7 years ago

“Impossible to get through to their claims department. Constant automated messages asking you to press this button and that button and then a mans voice advising you that someone is on the way to help you .... nobody ever come to help you though, you just tot up a very large telephone bill!”

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Posted 7 years ago

“Trying to contact them by telephone is proving impossible!! Automated calls, press this button, press that button and then listening to a voice every 10 seconds informing you that someone is on the way to help .... pffffff .... just been waiting for 20 minutes! 7 times I have tried today and 5 times yesterday. Absolute farce!”

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Posted 7 years ago

“Let uninsured for two months, got the renewal figure wrong several times, no confirmation emails, when sent, its all wrong amounts stated, kept on the phone waiting for minimum of 25 minutes each time. absolute waste of time. For a large national company to be this abysmal in its operation, is shocking. they should not even be on the compare the market website.”

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Posted 7 years ago

“• This is an insurance company with no ethics and when it comes to having to deal with claims for damages, the company resorts to all the ploys in the book to wriggle itself out of the responsibility of paying out. From my direct experience with them, L&G tend to treat you with contempt and unfairly, simply because you've had the misfortune of claiming damages from them for the losses covered by your insurance policy. Having experienced such a problem with L&G, I lodged a complaint against them with the Financial Ombudsman, thinking that the Ombudsman’s intervention will help me to get a fair treatment; unfortunately, it has taken the Financial Ombudsman over a year to come up with a rubbish, manipulative assessment of my complaint. The question then arises that where can we get justice in this country if all the systems in place are all established to prevent you from succeeding against the wrongdoings of the likes of L&G, banks, utility companies, telecom Companies and so on.”

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Posted 7 years ago

“Happy with service”

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(Pet Insurance) - Posted 7 years ago

“Instantly renewed - let me know by an email not stating anything about renewal in the title. Also spammed me with nonsense so never checked emails coming from them. Charged me to leave. Waited a year to talk to someone, ultimately will never be using them again and would highly recommend others not doing so.”

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Posted 7 years ago

“Don't pay out. Claim everything is a existing condition. Auto renew you and charge you to leave. Avoid!!”

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Posted 7 years ago

“Rang 6 times on hold annoying for home insurance each time for over 20 minutes hung up in the end each time now I'm on the phone to cancel the policies and go elsewhere "Thanks for holding we are our way to help %^&*kin annoying”

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Posted 7 years ago

Legal & General is rated 1.7 based on 599 reviews