Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,132 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,132 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 5th November 2024

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Lloyds Bank 5 star review on 16th September 2024

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Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“'Excellent, but at poor customer service' Like most people, i fell victim to multi-layered crypto scam operation using my debit visa card. The money was being circulated to the scam company via a crypto exchange, but still using Lloyds services. When i made a chargeback to the disputes team using the evidence i had, i was spoken to very aggressively and was told: 'NO, no you have to bugger off and go to the crypto exchange'. I was shocked i had been spoken to like this. After the above, i made an official complaint and was dealt with my by the complaints manager of Lloyds Bank. Would you believe that she told me the following: 'Yes, i think this is a scam but this is a lot of money you lost; We (the group) do not have this kind of money'! ... i was shocked at their service response despite having evidence presented to them in a very professional manner. ME: I then responded saying: 'how can you say you have no money to refund the customer'? ME: After this, i was was very furious then told them 'what if the ombudman service tell you to refund me the scammed money i lost?' Lloyds complaints: 'Well, if they say then, yes, we will reimburse you the money'! This was the unprofessional service I had received from the complaints department despite having a Crime reference number by 'UK Action Fraud' and evidence presented to them of the scam company. 6 months after the above telephone conversation i had with them, Lloyds bank got fined a record £90.5 million for misleading insurance customers....it bloody serves them right to tell me that 'we do not have this kind of money'! Its been two years this month that ive been suffering, so my only hope now is the ombudmans service and that they get it right! So, yes, 'Excellent, but at poor customer service'.”

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Posted 2 years ago

“"Fine, but a bit unclear how to make a claim if needed"”

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(Car Insurance) - Posted 2 years ago

“"Glad I signed up. They have looked after me very well for which I am very grateful "”

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(Car Insurance) - Posted 2 years ago

“Unable to access money as outside the country and have changed phone number. Then an hour and forty minutes on the phone to update details. Finally, when trying to buy goods online get a message saying it can take up to 48 hours to process. It is now 72 hours and still unable to access my account.”

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Posted 2 years ago

“Not worth any stars absolutely terrible”

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Posted 2 years ago

“Everything you need to close your bank completely. You staff are unprofessional you hold me on line for hours then transferred me to different departments only to be told you can solve the problem I have to go to your branch to transfer my money from your bank to my own Barclay account bank. You are a joke and your staff have no idea what they are doing for customers!!! The questions where I got the money from why I want to transfer money to my own Barclay account soo annoying. Why I trying to steal my own money??”

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Posted 2 years ago

“waste of time, cant contact anyone, not going into detail - not here to solve their problems, looks like they could be going bust - will not be missed”

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Posted 2 years ago

“There is some one chasing me a little girl claiming to be my daughter while she is not my birth child. My birth child have very little right of the possession while exegerating people are after the possession when they have no rights at all.. no matter how little or more your customer have in your bank, its a shame to find out that even one of the loyalest bank is corrupt. Such a shame you allow to steal my food bill. Hope you are able to rebuild trust with your customer. LW”

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Posted 2 years ago

“"I have had to request a letter from them 3 times to be able to claim my excess back and I still haven\u2019t received the correct letter and this has been going on for 4 months"”

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(Car Insurance) - Posted 2 years ago

“Went to branch in islington,after leaving i assumed customer service had been outlawed in the uk. Take your translation app on your phone cause you cant understand any of the rubbish the woman was speaking behind her mask behind the glass shield on her desk. Go elsewhere if you can”

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Posted 2 years ago

“i am a disabled person, I had to make 4 trips totalling 4 & half hours of my time with staff that do not listen, staff who do not know what they are doing. They didn’t update the new address on their system, the old address was 12 years old! My recent statement had the new address. So much trouble for a simple task of getting online activation code to be able to log online to make a payment transfer. The codes never arrived after 3 attempts. Finally the manager said she’ll deal with it & set it up and said to speak to her directly if anymore issues. The next issue was it wouldn’t allow me to pay someone else because it’s a saver. They knew I wanted to transfer money but they continue to say they didn’t know it was a saving account where u can’t pay someone else from it and that I wanted to pay someone. Isnt it their job to know what kind of account I had and to know that I can’t get a code to begin with. I went straight to manager as per her request and she pass me over to someone else. I’ve never had to go through this with my other bank. Lloyds by far is the worse bank with untrained staff. They are polite enough but they have wasted my time.”

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Posted 2 years ago

“Ive ask for refund as amazon took money forsometgung i didnt order my chold is onlife supprt been hit by car and there was no syphathy and ive now been told that shes not going to make it threw the night on crytical watch since yesterday i have tried to get this sorted and when shes passes i qont be able to be there so eye for eye my credit wint be paid as ill be killing my self just because alliasked an wanted was to be there for her and now that guilt of bot being able will hit and my plan is now towalk to hospital then qmwhen she does pass im going moterqay bridge then chuxk my self off and this thanls to lloyds banking dont bother going with these because 4 times i rung up kept being cut off and they then had cheek to say that team isnt in today so now im limoing as im dsiable walkig 4 half mile to try get there before she passes i will never forgve my self for not being there nor will i forgive lloyds bank and this being said i know im being harsh but any parent would think say same no syphathy not morrles just morons !!!!! So now there out of pocket because if im dead my child dead who going to repay the credit given exaclty cut tjere noses of dispoght there faces and i hope now that they see how shitty this is”

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Posted 2 years ago

“I still won't forget when you said it was my fault for being frauded. Never helped me and I was in a bad situation. You said I spent that money when I clearly didn't have my card. I never knew those places, you say you help people, not a chance. Your customer advisors had no sympathy at all and it was a lot of money for me. Never understood my situation and didn't try to make an effort.”

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Posted 2 years ago

“Well if you want to join this bank I advise you read this! Last year I gave them an address update and lost the form and threw it under the carpet not caring. When I got back and was told they had not done anything I was mad a said for losing my personal information I will not be contacting ICO about this. Oh didn't they panic? This year I went to the branch in Wigston with my assistant dog and was told to leave and I refused as my legal right to be there with my dog. I was told if I don't leave they will close down my accounts. I got what needed to be done they contacted them by phone. Had to log a complaint and they throwing it under the rug again. Right now on phone with poor service putting them on notice to fix it in 7 days or I will sort out a summons for damages”

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Posted 2 years ago

“I agree with Avi Swain the same happened to me then they said please ring tomorrow after just short of 3 hours of my life wasted DIGUSTING I have been with Lloyds for over 40 years and all I wanted to know is why is my visa debit card not accepted anywhere. Present moment is I have just got out of hospital but as soon as I feel good I will change my bank.”

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Posted 2 years ago

“I have just looked through several big bank reviews to find all the same. General consensus - bad, then all the similar frustrated, stressed out customers talking about changing banks..... Seems what is needed is a general official review of ALL banks and building societies and a complete shake-up of the system. Will try posting this on all big bank review sites. Time for change.”

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Posted 2 years ago

“Rubbish customer service, being put on hold for two and half hours , tossed around for more than six times between various members of theteam and finally told to contact tomorrow. Should not be in business.”

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Posted 2 years ago

“Absolutely pathetic bank. I was left a generous inheritance which got my account frozen. Called and gave proofs I wasn't laundering, transferred money to my wife and my mother and all 3 accounts frozen again. Then I actually had fraudulent activity on my account that lost me literally thousands of pounds and suddenly the bank didn't want to know. Took me 4 days in a row of phone calls to get the card cancelled, and I gave up after 2 years of the bank being disinterested in helping me claim my money back. Now I'm over drawn by £60 and you'd think I owe them the world the way they heavy handedly deal with it. Funny how that works, I'm not in a hurry to sort my overdraft as this sorry excuse for a bank refused to listen or to help when someone was using my account fraudulently. Absolute disgrace, if I could give zero stars I would.”

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Posted 2 years ago

“I have just been into the small branch of Lloyds off Bawtry Road, Wickersley, Rotherham. I wanted to open an account. The lady at the back of the counter could not have been more helpful - showing me on her own mobile phone how to do it (I already have a joint account with Lloyds). I opened the account online prior to leaving. It took me two minutes. I should add that I spent 1.5 hours last night trying to reactivate an old Halifax account then drove into Rotherham to follow instructions from the phone call only to be told I needed to make an appointment and there wasn’t one for at least 1 hour with no guarantee. Excellent service at Lloyds, Wickersley.”

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Posted 2 years ago

“No help only interested when you have money couldn't help me in the current climate they weren't interested.”

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Posted 2 years ago

Lloyds Bank is rated 2.6 based on 1,132 reviews