Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,123 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,123 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 5 star review on 17th March 2024

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Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“Very poor customer service. Took me several days just to change my telephone number. Still have not managed to do so. Just get a very long automated message and over 30 minutes waiting to speak to a human being! Lloyds bank need to change this as it is very frustrating. Thinking of cancelling my account.”

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Posted 3 years ago

“Well done the lady in Banstead Lloyd’s Bank. You are a star. Main Tel wasn’t great but she saved the day. This is why it’s so so important that local branches remain open- they know their customers and provide REAL customer service.”

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Posted 3 years ago

“You struggle to get there on phone Times, I have to be on phone 1 hour waiting to speak to their customers service. Lloyds has to change this and make it a bit easy for customer to get Quick response over the phone.”

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Posted 3 years ago

“Very efficient”

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(Car Insurance) - Posted 3 years ago

“Awful customer service. 30 minutes to set up online banking with 3 verification calls - finally 2 attempts to talk to a human being and thus far 23 minutes waiting to be answered...”

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Posted 3 years ago

“Excellent cover at a very good price.”

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(Car Insurance) - Posted 3 years ago

“Ridiculous wait times, terrible customer service. And that's when you actually manage to get through to an advisor”

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Posted 3 years ago

“I have nothing to say”

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(Car Insurance) - Posted 3 years ago

“Freud department telephone contact. I absolutely waisted an hour of my life and got extremely wound up with an unhelpful advisor who refused to give his or his managers full name. When I asked to speak to a manager I was put on hold for several minutes and eventually I put the phone down as I was unable to speak one.”

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Posted 3 years ago

“They used to be quite good but recently their systems are defective and their customer service is appalling. It can presently take an hour to get through on the phone and the "advisers" are not prepared to listen to your problem, just lecture you from their script. I have attempted to make three cash transfers (one to another bank) and they have all been flagged up as potential frauds and require "authorisation" by Lloyds. I will have to move my account elsewhere.”

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Posted 3 years ago

“no problems at all excellent”

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(Car Insurance) - Posted 3 years ago

“Financially rape customers to profit during a world wide epidemic. So as a customer, they enticed me during early days of covid to tell me I could apply for a loan. What they didn't tell me is they would charge DOUBLE THE APR of any other bank and if I paid it off early they would punish me again. Yes I had an obligation to read the pages and pages of terms but who does? How a bank can financially rape its our customers this way is immoral at best. Took a new loan from Tesco and saved 50% on interest and brought monthly payments down also by 15%”

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Posted 3 years ago

“Really bad customer service, not helpful at all, the waiting time when you call are disgraceful.”

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Posted 3 years ago

“We have been customers of Lloyds for over 25 years. When we came to finally pay off our mortgage we were advised to use the on-line payment account that was previously with Lloyds Bank which we did. We subsequently received a letter telling us that the mortgage sub account was closed and therefore our final settlement amount needed to be returned so that we could pay the mortgage off using a different account. So the advice we had been given was incorrect. We were advised that the funds would be returned to us within 6 working days of raising a complaint so that it could be paid into the other account. Still no return of the funds about this and NEITHER Lloyds Bank or Cheltenham & Gloucester seem to know where our money is. Both organisations are blaming one another. We have been left without our funds, mortgage balance still outstanding and Lloyds Banks and Cheltenham & Gloucester seemingly unable to help us. In addition, every time we call either company we are literally on-hold for 45 minutes before anyone answers. All this during a pandemic and at a time when Lloyds Bank is running glossy adverts claiming to be "by your side". Our complaint has not been resolved to our satisfaction and we will be raising this with the Financial Ombudsman. Appalling service.”

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Posted 3 years ago

“They used to be good, but now they're rubbish. In order to access an online bank account, on top of two-factor authentication, customers are now required to provide a third temporary password over the phone. This password inflation has created a customer-unfriendly system. If that much user input is now required, in order to view an account, then online banking is broken. How many passwords will people be required to input in another five or ten years? Half a dozen? A dozen? Who's going to remember that series of passwords? On top of that, they've also removed my (and many others') local bank branch, in the last few months. A return to paper banking is the way forward, bankbook included, with an institution that is still local. Lloyds now provide a zero-star service. They're only getting one star because I can't give any lower.”

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Posted 3 years ago

“Not happy with how much they put the policy up after a year and if you choose not to renew the policy they charge 20 pound. They expected me to renew a policy that was dearest its ever been for me in 25 years driving 25 years”

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(Car Insurance) - Posted 3 years ago

“Purchased building and content insurance. Policy was auto-renewed at double the price of the original premium. When it came to renew again, the premium had increase by a further 100%. a 200% increase in 2 years. No claims made, or changes in policy. No explanation why the increase happened or interest in keeping a customer. Would not recommend.”

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Posted 3 years ago

“Poor customer service. Distressed wthout credit card for ten days while talking to a useless machine.”

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Posted 3 years ago

“Quality service”

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(Car Insurance) - Posted 3 years ago

“They were easy to deal with and all information is set out clearly on the paperwork.”

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(Car Insurance) - Posted 3 years ago

Lloyds Bank is rated 2.6 based on 1,123 reviews