Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.61

2.6 Rating 1,113 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 5 star review on 16th September 2024

TALLY YT

Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impossible to open a bank account. I keep receiving letters, emails and texts asking me to bring my ID document at the closest branch. I did it three times and every time I was told everything was OK and I would receive a confirmation of the actual opening of my bank account. But that never happened. And I keep receiving notifications to show up and bring in my document, but I won't repeat the mistake for the fourth time. Awful service”

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Posted 8 years ago

“More than doubled my premium on renewal (no claims, no accidents, no changes in risk). No explanation offered when I asked why. Insured elsewhere at 50% of renewal quote. Also renewed automatically without sending me notices although I specifically opted out of this when I took out the policy so I only saw this when I got a customer satisfaction survey email...”

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Posted 8 years ago

“I have been also a loyal customer for 15 years, but they have no loyalty or concern for their clients. I have had a total loss claim (non fault) they refer you to an accident management company (Incident Management Solutions)who deal with this in an unprofessional and uncommunicative manner, they lie that they try and get the best deal for you from the 3rd party as all they do is paper pushing, they are not out to get you the best for your vehicle 27K vehicle offered 15K and this was not the 3rd party offer but the accident management company working on my behalf and said they will not try and get anymore for me even with evidence Thanks a lot, money for old rope ...... I'm am now dealing with the third party myself and getting somewhere 4 weeks down the line.... wonder if they will pay me for doing this ... doubt it !!!!”

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Posted 8 years ago

“My mum has been a current bank account holder with Lloyds for 10 years plus and recently took out her car insurance with them. There was no loyalty for going with them. Her car was hit today as it was parked in a designated car space by a lorry who's passenger side door wide open and drove off. Luckily there are some decent people out there who got the number plate of this lorry. However Lloyds has written off her car because the damage was 'too costly' for them. WHAT DO WE PAY INSURANCE FOR?! The car was dented and the back lights were smashed. HOW IS THIS A WRITE OFF?! It has left my full time working mum carless without receiving any compensation for something that was not her fault. DO NOT GO WITH LLOYDS INSURANCE AS THEY WILL NOT COVER YOU.”

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Posted 8 years ago

“**NO LOYALTY** After 10 years with Lloyds/Lloyds TSB extremely horrified that they have no interest in keeping their customers. Complained about some unfair overdraft charges total of £10 and was told "nothing we can do". After saying I was going to move to First Direct, there was no attempt to say well we can look into it further. In hindsight it probably cost the same amount to service my complaint online and on twitter which is just abhorrent.”

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Posted 8 years ago

“Since taking our policy we have had issues sorting out our no claims from prev insurer. Lloyds promised to deal with this in November last year and it still hasn't been resolved! I have been promised call backs and no calls are returned. Iv spent time and money trying to resolve this and as a result have lost my no claims and paying a higher premium than I was originally quoted. Very poor service.”

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Posted 8 years ago

“Been with Lloyds for many years. Banking, house insurance and car insurance. This year my car insurance increased by more than 50%. My circumstances have not changed and I have made no claims. The first person I spoke to could not give me any good explanation for it and seemed uninterested and quite rude which gave me no choice but to look elsewhere. In the end they've done me a real favour because I found many companies that would give me a years insurance for more than £200 cheaper and nearly £70 cheaper than my previous years insurance with Lloyds. I rang lloyds to cancel my insurance and a more experience chap dealt with me and explained more politely that the cost of my insurance had risen so much because basically in my area there had been many claims. I live in a quite village in the Cotswolds but I can only surmise that I must be lumped into an area that incorporates an area that has had more crime in the past year. If there was a more moderate increase I would have excepted such an explanation but more than 50%!! No sorry that's well out of order - it shouldn't be allowed! No loyalty at Lloyds, big company that think they can treat long standing customers with contempt. Lloyds you need to train your staff better in dealing with customers and you need to give more acceptable explanations for your random increases. It's very disappointing when a big long standing company like Lloyds acts in such an unprofessional way. Like I said, they've done me a favour by forcing me to look elsewhere and now I have cover through esure. Lessons learnt: dont stay with one company and always shop around.”

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Posted 8 years ago

“do not waste your time filling out the documents as they are misleading.”

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(Car Insurance) - Posted 8 years ago

“Been waiting Nearly two weeks for my car windscreen to be fixed. No one turned up for the first all day appointment, I didn't even get a phone call to say why. I have now called three times to try make a new appointment and not received a phone call back despite promises! Only changed my car insurance to Lloyds last month, regretting it now!!!”

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Posted 8 years ago

“I had lots of problems with regard to providing my no claim bonus. Their emails were threatening. I had to go and complain to one of the Lloyds managers in the Totton branch. I would have had to pay more for my policy if I had not complained and pursued the matter.”

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(Car Insurance) - Posted 8 years ago

“poor customer service, cancelled insurance without warning, i could have been driving without knowledge of my lack of insurance if i wasn't away at the time.”

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Posted 8 years ago

“Very over priced, beware of over the top cancellation fees £55.00 plus what you need to pay for next installment depending on when you cancel, £25.00 for document change. An employee told me wrong information on phone which swung it for me to leave , got a much better policy else where and saved my self £200.00.”

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Posted 9 years ago

“Received a letter after two months inflating my premium. No request for further information or clarification- it would seem that Experian have given them wrong information. Sadly their customer care team were completely unhelpful and I cancelled despite the huge charge. BISL seem to be operating a licence to take money, having hooked consumers online through comparison sites my experience is that they take the opportunity to grab more cash without discussion or explanation. Please note BISL are the company behind Lloyds car insurance. Do not use !”

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Posted 9 years ago

“Very unhappy with Lloyd's, purchase a car and swapped insurance over which has more than doubled a month. Won't be renewing in January.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Lloyds Bank is rated 2.6 based on 1,113 reviews