Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.61

2.6 Rating 1,113 Reviews

40 %

of reviewers recommend Lloyds Bank

Company Reviews

Questions

Metrics

2.6

Based on 1,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Lloyds Bank made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lloyds Bank 5 star review on 16th September 2024

TALLY YT

Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude, sarcastic and generally difficult customer service with no attempt to resolve a problem which is clearly theirs, but means that I can't access my money. What can I say after nearly 30 years banking with them and never being in debt, I will be moving current account as soon as possible. Appalling behaviour.”

Helpful Report

Posted 5 years ago

“Poor service, departments not joined up, one says one thing another says something different, do not care about effect of their actions, perhaps this should be raised at the next AGM, not sure it will make a difference. no one really cares”

Helpful Report

Posted 5 years ago

“No loyalty after 46 years they dropped my house insurance by the under writer . But will be taken my money out of lloyds bank.”

Helpful Report

Posted 5 years ago

“Haslemere Branch . Realy slowly service. Satursays close (no good for businesses) Nde a new management. I felt disappointed with their services.”

Helpful Report

Posted 5 years ago

“After taking a loan out today.. I cancelled it 60 minutes later... their fraud department are abhorrent.. 50 minutes of non related questions.. like "how long have you known your builder.... where did you meet him...",,, useless..after many years with Lloyds off to Barclays should have done ie years ago.... Good look Noel in suing them!!! Happy Christmas 11”

Helpful Report

Posted 5 years ago

“This has got to be the worst bank ever and after over 10 yes of banking with you I'm going elsewhere! I've never missed a beat whilst banking with you and your customer service is attroceous. Good bye Lloyds and thanks for the diabolical rates on my mortgage and that's also going elsewhere to”

Helpful Report

Posted 5 years ago

“I have had various problems with Lloyds and the customer advisers are rude and argumentative. I felt humiliated . I will be closing my account as this is the worst bank ever. Absolutely rubbish for customer service. Do not bank with them!”

Helpful Report

Posted 5 years ago

“Lloyds Agriculture call centre offers a very poor service ,jobs worth attitude, not prepared to help in any way unless they can tick a box”

Helpful Report

Posted 5 years ago

“Do not use for home and contents insurance absolutely terrible service”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Their Commercial Banking system is hopeless. In fact it is actually getting worse! Now it's not putting in the value date automatically and it takes at least two goes to key it in! Often the program does not work fully or properly - I have no such problems with other banks. On top of all this, we now no longer seem to have a Relationships Manager! I keep being told to phone a call centre. I want a person with whom to inter-react. Our T/O is only £1.5 million pa, but surely we deserve better than this. All in all, over the years, I have found Lloyds flakey and dysfunctional. If you are thinking of opening a business account, never ever choose Lloyds.”

Helpful Report

Posted 5 years ago

“Staffs are rude, sarcastic and not helpfull.”

Helpful Report

Posted 5 years ago

“Sraffs are terrible. They do not like my accent hahahaha They block my bank payment becauce I did not understand question, what they asked me..... But what about accent which they speaking????? Who can understand? They can not spell my family name proper, I tald them - English is not my first lenguige - but are they bothered? They sad - if you do not like - go to another bank...... How rude it is.....”

Helpful Report

Posted 5 years ago

“The cheque imaging app/system is not fit for purpose, today I have been told by the business support call centre that because we have a different trading name to our limited company (both are on our bank account and have been since 2008) the system will not accept cheques issued in our trading name although their IDMs, deposit points and counter services will. The whole thing is a scam to play lip service to the instruction to speed up clearance of cheques. Bad service Lloyds, put it right or lose customers”

Helpful Report

Posted 5 years ago

“I rang today to report unauthorised payments by a scam business that appeared on my account. First of all the agent got annoyed with me when I asked politely to repeat what she said. English is not my first language so during phonecalls sometimes I need extra second to process what was said or to hear it again as sometimes I find it more difficult to instantly make sense of the words and someone's unique accent during phone conversation than in real life. Also I have minor hearing issues which can be quite distressing. So when she repeated with this condescending tone I felt like an idiot. From there on her manner was exactly that - like she really didn't want to deal with me. She didn't listen what I was saying, told me to contact the company before bank can open despute, even though just a sentence before I informed her that I did call and emailed that company many times and they're basically ignoring me. Apart from one email I got as a reply that I should try to call them... So when bank agent said I should wait for them to respond I started wondering who they're protecting more? Me, a loyal customer with bank account, savings account and credit card, or a scam who tricks people into payments without notifying them? I tried to explain again and again that I waited long enough for them to refund my money and all the agent had to say was that they can't open a despute if the company didn't contact me to offer a resolution. I regret mentioning that this company gives only 14 days for their unwilling customers to request the refund and that I'm close to that deadline. Agent said that bank won't do anything until those 14 days passed!!! So I was robbed by some pathetic wannabe-company, then had to waste my time ringing and emailing THEM to "please give me my money back", just to be ignored and then told by my bank that I'm basically NOT PATIENT ENOUGH. I was in great need of that money as a student and a mother of 2 year old who actually meant to have a birthday party that week. Had to borrow money to be able to organise party for the little one. I've learnt from my mistakes and will be changing banks.”

Helpful Report

Posted 5 years ago

“Utterly diabolical, impossible to contact, no care for customers & works dragged out for months on end by inept contractors who aren't checked on by Lloyds claim reps TM. Six months for burst pipe fix (unbelievable”

Helpful Report

Posted 5 years ago

“I would have liked to put no stars! I have been with lloyds bank over 30 years, had no missed payments or bad credit. My husband has had an accident and is unable to work for the next few months until he recovers from his operation , so we are down to just 1 wage, I rang lloyds bank to ask them if they could not charge any fees for a short period of time if we use my overdraft, I was put through to an advisor who went through our income based on the situation we are now in and our outgoings, informed me we will have more going out than comming in, I pointed out that I knew this which is why I rang for support, I was then put through to another dept and told as this was the case they have put a stop on my credit card and if we use the overdraft and don't clear it in 30 days they will close all our accounts! Shocking customer service, they need training on bieng a human. Obvious to say we are leaving them.”

Helpful Report

Posted 5 years ago

“Never ever have we delt with such a pathetic bank.”

Helpful Report

Posted 5 years ago

“We have three banks where I live and just to see how good these banks are I tried to get £200 in £2 coins from each one. Two I had no trouble at all with, but, after waiting 20 minutes, I was told this was not possible as I was not a customer there. I wasn't a customer at any of the bank, but Lloyds was the only one to refuse my request. Lloyds is not a people friendly bank and the service was terrible. Very abrupt woman at the till. I am very glad I'm not a Lloyds customer and the quicker they go out of business the better as far as I'm concerned.”

Helpful Report

Posted 5 years ago

“fed up with wasting all my time in call centres”

Helpful Report

Posted 5 years ago

“Poor custoemr service”

Helpful Report

(Car Insurance) - Posted 5 years ago

Lloyds Bank is rated 2.6 based on 1,113 reviews