Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,132 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,132 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 5th November 2024

Grace Roman

Lloyds Bank 5 star review on 16th September 2024

TALLY YT

Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“My local branch is very dirty, the staff are poorly trained and one staff member was extremely rude to customers and impertinent when I complained about her conduct”

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Posted 2 years ago

“This should be called "museum of banking" some XVI century rules there. Time waster.”

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Posted 2 years ago

“Really backwards bank. I closed the business account with them and arranged automatic transfer of all my direct debits etc to my new account but instead they just closed my account without any arranged transfers leaving me unable to make necessary payments on time. In addition they charge for simple business account yet there is no perks and when you need any service there is no point going to the branch as they just fob you off to go online or call them therefore I moved to starling business account and can do everything from wherever place at whatever time and the account is free of charge”

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Posted 2 years ago

“Horse advert so boring. Try being a bank again. You so need to change your advertising agency.”

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Posted 2 years ago

“Worst customer service ever. Tried to ring them about claiming a dispute and was on hold for over 30mins both days. When i did get through i got cut ofd or hung up on. Can’t wait to close my account!”

Helpful Report

Posted 2 years ago

“Shocking lack of consideration for customers . Credit cartd held by me since the beginning of time with this once great but now hopeless bank declined at beginning of week without explanation . Utterly appalling telephone service perpertually engaged - occassionally answered by bodies totally ill equipped to oiffer any sensible answers finally accessing somebody with half a brain cell(yipee) gets the response that my card had been blocked by them since they did not have all the information to add 'another level ' of security to my account , I am perplexed because nobody asked me - I do not read minds and consider that their attitude could mean they have broken their contract with me in not honouring declined transactions whereby I as their customer have dealt with them for the majority of my adult life in various guises , I am both shocked and staggered by their cavalier and uncaring approach to me in this matter and truly pity their counter staff and call handlers who must have one of the most stressed jobs in banking should others suffer the same frustrations as i have in this instance as the tail appears to be wagging the dog to excess . Lloyds - you should be apalled !!!”

Helpful Report

Posted 2 years ago

“Lloyds Bank have caused me and my husband so much stress and upset. We have been trying to open a bank account with Lloyds for a small charity helping children in hospital that we have set up in memory of our beautiful little daughter who died aged one. We have told Lloyds time and time again that we have two big donations that will expire soon and that we need the official bank account open but it has taken them months and they still haven't opened it, they constantly make excuses. They say the required documents haven't been submitted, then we tell them they have and they find them and they say they'll open the account but don't and when we call again two weeks later they say the documents aren't there, then they find them, it's just laziness and incompetence but it's going to lose The Little Miss Champion Trust £1500. They said yesterday that they now have EIGHT WEEKS to look into our official complaint, but the deadline to open an account is four weeks (which passed ages ago), so basically they're just giving themselves another two months to do nothing. AVOID, AVOID, AVOID-I wish we had used another bank now. It's so disrespectful to our daughter's memory. 😢”

Helpful Report

Posted 2 years ago

“Lloyds buissness customer been with them 40years. Service has gone down the drain. Closing busy local branches in order to bank now have to go into the town centre,which is difficult time consuming not suitable for disabled people who can't get near to the central branch. Went to central buissness branch to talk about a new commercial mortgage in order to expand no people available has to be done on phone. Where is their community spirit, with you all the way rubbish. As a shareholder I am not happy”

Helpful Report

Posted 2 years ago

“I'm giving a start because I don't have any other option. It is awful...few days ago I made a payment to my own account the one is saved, so there is no chance to send the money to a wrong account how they suggested. It has been few days and they have done NOTHING to sort it out apart from saying that they don't know where the money is. Besides, after complaint and saying that I'm going to cancel my account they recognise that they are having troubles with some payments. But I'm still waiting for them to sort it out and find out where the money is 🤷‍♀️”

Helpful Report

Posted 2 years ago

“WORST HOME INSURANCE! DO NOT BUY, STAY WELL AWAY! I'm not one to write reviews but I was left with no option and wouldn't want someone else to be scammed by Lloyds like I was. I purchased Lloyds Premier Home Insurance, the top insurance they have to ensure I was fully covered. Earlier this year we had a leak in our bathroom at home, which ruined the bathroom, floor boards, downstairs ceiling and part of the downstairs wall. I contacted Lloyds, they sent a surveyor round who spent all of 10 minutes in my house. I then received a phone call to advise that I wasn't covered because the leak had come from a seal/grout. So effectively it's pointless having this home insurance as they don't cover bathroom leaks unless someone bombs your house. It cost me over £3,000 to put right and Lloyds didn't put a penny towards it, so not only have they lost a home insurance customer they have also lost me as a personal account holder and business account holder. Please don't make the mistake I did, get your insurance from another provider.”

Helpful Report

Posted 2 years ago

“I have spoken to complaint manager. She is too shady to be in compliant team. Very rude. Did not understand the frustration.”

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Posted 2 years ago

“I have been a customer for 40+ years. However, now - there is NO customer contact - phone is your ONLY option - phone calls are 40 mins Plus and waiting - when answered, you are frequently cut off - there is no email access - there is no written access - i am fortunate i live one mile from a branch. Few others do. - THERE IS NO CUSTOMER SERVICE - EXTREMELY WORRYING so they have my money, and do not feel the need to be responsibly accessible. I shall be closing my account”

Helpful Report

Posted 2 years ago

“The worst bank with the most inconvenient services. I wish I never signed up with that bank.”

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Posted 2 years ago

“We have opened an account at Lloyds Bank High st Kensington - London.branch and the PERSONAL interaction with the customer care staff was excellent. We only wish this will continue like the old times .unlike the present day Online transactions when nobody knows anyone and are just dependent on laptops.mobiles etc. Very unfortunate!!”

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Posted 2 years ago

“Worst customer care service ,they keep passing you from one department to another ,making you to wait for hours and always using their favourite words “sorry about that “.”

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Posted 2 years ago

“I've been with Lloyds for 23 years. Terrible bank! I will be leaving. I have had one loan and never missed a payment, and payed the loans off. I also had two Credit Cards paid one off and closed it down as offers were terrible. Never missed a payment on my current Credit Card in 23 years ! But suddenly, I find my Credit limit balance was reduced from £5, 000 to £250 without any notice. Now I'm in problems because I was planning to pay some bills with it and must scramble to get money to keep my life afloat. No notice and excuses! I've paid them alot in interest too. Any way , I'm leaving you Lloyds, go and mess some other customer and leave them in a bad place when they need it. Definitely not a bank to trust with your money and future.”

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Posted 2 years ago

“So very sad to hear that my branch of lloyds are closing. Very friendly people”

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Posted 2 years ago

“I banked with zllotds for over 20 years. The last 10 were horrendous. Lack of customer care. Not bothered at all about your concerns. Just wanted to get you off the phone. I still had my credit card over the years and viewed to pay off and get rid of the card. About 4 years ago I had the misfortune of carrying on with the card. The payments were very high and once I retired in 2019 approached them to request a freeze on the interest so I could catch up with payments. I'm now a pensioner with basic pension. I rang and spoke to them explaining my dilemma, and effectively I would be classed as vulnerable but they were not concerned. I spent hours on the phone being passed around departments. In the end I agreed to pay a minimum amount each month. I paid faithfully and in june two years ago I rang them to inform them the payment would be teo days late as my money hadn't gone in. Apparently I was penalised for this. Now spent over 6 months with same old phone calls robbing off after they ring me asking me for my account details which I font have as guess what I font have an account with them anymore. This evening I've tried to pay online without success. Having waited for the representative informing her of my dilemma she informs me she cannot take the payments as it's gone to debt department. I've not had any notification if this. They've just gone ahead and done this. I'm sick to death of their total unprofessionalusm and lack of empathy. I'm now taking the matter to the FSO. Stay clear of this bank is my advice”

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Posted 2 years ago

“They always talk from the top of mountain(look down to customer who has a issue) ,they do not listen how customer want to do. When i ask a name, they just say “Grant” or “James” without surname. How many “Grant or James” are working in whole Lloyds bank? Only one? And they keep saying you can complain or apply what you want to via online. How does online service work? No one reply, no one answer.and Automatic voice massage say “We are working “hard” sorry for the queue. Hold on please, bankers are still getting much much better payment more that normal worker from our interest. You should be shame as in “your customer service” Not customer service at all.”

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Posted 2 years ago

“This was 10 years ago....my fiance died he had life insurance with them....it took them 3 months to eventually pay up...3 months before i could cremate my fiance...angry...understatement....I now have another problem and my card has been cancelled without my knowledge....I'm outraged....”

Helpful Report

Posted 2 years ago

Lloyds Bank is rated 2.6 based on 1,132 reviews