Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,123 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,123 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 5 star review on 16th September 2024

TALLY YT

Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“Shocking lack of consideration for customers . Credit cartd held by me since the beginning of time with this once great but now hopeless bank declined at beginning of week without explanation . Utterly appalling telephone service perpertually engaged - occassionally answered by bodies totally ill equipped to oiffer any sensible answers finally accessing somebody with half a brain cell(yipee) gets the response that my card had been blocked by them since they did not have all the information to add 'another level ' of security to my account , I am perplexed because nobody asked me - I do not read minds and consider that their attitude could mean they have broken their contract with me in not honouring declined transactions whereby I as their customer have dealt with them for the majority of my adult life in various guises , I am both shocked and staggered by their cavalier and uncaring approach to me in this matter and truly pity their counter staff and call handlers who must have one of the most stressed jobs in banking should others suffer the same frustrations as i have in this instance as the tail appears to be wagging the dog to excess . Lloyds - you should be apalled !!!”

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Posted 2 years ago

“Lloyds Bank have caused me and my husband so much stress and upset. We have been trying to open a bank account with Lloyds for a small charity helping children in hospital that we have set up in memory of our beautiful little daughter who died aged one. We have told Lloyds time and time again that we have two big donations that will expire soon and that we need the official bank account open but it has taken them months and they still haven't opened it, they constantly make excuses. They say the required documents haven't been submitted, then we tell them they have and they find them and they say they'll open the account but don't and when we call again two weeks later they say the documents aren't there, then they find them, it's just laziness and incompetence but it's going to lose The Little Miss Champion Trust £1500. They said yesterday that they now have EIGHT WEEKS to look into our official complaint, but the deadline to open an account is four weeks (which passed ages ago), so basically they're just giving themselves another two months to do nothing. AVOID, AVOID, AVOID-I wish we had used another bank now. It's so disrespectful to our daughter's memory. 😢”

Helpful Report

Posted 2 years ago

“Lloyds buissness customer been with them 40years. Service has gone down the drain. Closing busy local branches in order to bank now have to go into the town centre,which is difficult time consuming not suitable for disabled people who can't get near to the central branch. Went to central buissness branch to talk about a new commercial mortgage in order to expand no people available has to be done on phone. Where is their community spirit, with you all the way rubbish. As a shareholder I am not happy”

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Posted 2 years ago

“I'm giving a start because I don't have any other option. It is awful...few days ago I made a payment to my own account the one is saved, so there is no chance to send the money to a wrong account how they suggested. It has been few days and they have done NOTHING to sort it out apart from saying that they don't know where the money is. Besides, after complaint and saying that I'm going to cancel my account they recognise that they are having troubles with some payments. But I'm still waiting for them to sort it out and find out where the money is 🤷‍♀️”

Helpful Report

Posted 2 years ago

“WORST HOME INSURANCE! DO NOT BUY, STAY WELL AWAY! I'm not one to write reviews but I was left with no option and wouldn't want someone else to be scammed by Lloyds like I was. I purchased Lloyds Premier Home Insurance, the top insurance they have to ensure I was fully covered. Earlier this year we had a leak in our bathroom at home, which ruined the bathroom, floor boards, downstairs ceiling and part of the downstairs wall. I contacted Lloyds, they sent a surveyor round who spent all of 10 minutes in my house. I then received a phone call to advise that I wasn't covered because the leak had come from a seal/grout. So effectively it's pointless having this home insurance as they don't cover bathroom leaks unless someone bombs your house. It cost me over £3,000 to put right and Lloyds didn't put a penny towards it, so not only have they lost a home insurance customer they have also lost me as a personal account holder and business account holder. Please don't make the mistake I did, get your insurance from another provider.”

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Posted 2 years ago

“I have spoken to complaint manager. She is too shady to be in compliant team. Very rude. Did not understand the frustration.”

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Posted 2 years ago

“I have been a customer for 40+ years. However, now - there is NO customer contact - phone is your ONLY option - phone calls are 40 mins Plus and waiting - when answered, you are frequently cut off - there is no email access - there is no written access - i am fortunate i live one mile from a branch. Few others do. - THERE IS NO CUSTOMER SERVICE - EXTREMELY WORRYING so they have my money, and do not feel the need to be responsibly accessible. I shall be closing my account”

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Posted 2 years ago

“The worst bank with the most inconvenient services. I wish I never signed up with that bank.”

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Posted 2 years ago

“We have opened an account at Lloyds Bank High st Kensington - London.branch and the PERSONAL interaction with the customer care staff was excellent. We only wish this will continue like the old times .unlike the present day Online transactions when nobody knows anyone and are just dependent on laptops.mobiles etc. Very unfortunate!!”

Helpful Report

Posted 2 years ago

“Worst customer care service ,they keep passing you from one department to another ,making you to wait for hours and always using their favourite words “sorry about that “.”

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Posted 2 years ago

“I've been with Lloyds for 23 years. Terrible bank! I will be leaving. I have had one loan and never missed a payment, and payed the loans off. I also had two Credit Cards paid one off and closed it down as offers were terrible. Never missed a payment on my current Credit Card in 23 years ! But suddenly, I find my Credit limit balance was reduced from £5, 000 to £250 without any notice. Now I'm in problems because I was planning to pay some bills with it and must scramble to get money to keep my life afloat. No notice and excuses! I've paid them alot in interest too. Any way , I'm leaving you Lloyds, go and mess some other customer and leave them in a bad place when they need it. Definitely not a bank to trust with your money and future.”

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Posted 2 years ago

“So very sad to hear that my branch of lloyds are closing. Very friendly people”

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Posted 2 years ago

“I banked with zllotds for over 20 years. The last 10 were horrendous. Lack of customer care. Not bothered at all about your concerns. Just wanted to get you off the phone. I still had my credit card over the years and viewed to pay off and get rid of the card. About 4 years ago I had the misfortune of carrying on with the card. The payments were very high and once I retired in 2019 approached them to request a freeze on the interest so I could catch up with payments. I'm now a pensioner with basic pension. I rang and spoke to them explaining my dilemma, and effectively I would be classed as vulnerable but they were not concerned. I spent hours on the phone being passed around departments. In the end I agreed to pay a minimum amount each month. I paid faithfully and in june two years ago I rang them to inform them the payment would be teo days late as my money hadn't gone in. Apparently I was penalised for this. Now spent over 6 months with same old phone calls robbing off after they ring me asking me for my account details which I font have as guess what I font have an account with them anymore. This evening I've tried to pay online without success. Having waited for the representative informing her of my dilemma she informs me she cannot take the payments as it's gone to debt department. I've not had any notification if this. They've just gone ahead and done this. I'm sick to death of their total unprofessionalusm and lack of empathy. I'm now taking the matter to the FSO. Stay clear of this bank is my advice”

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Posted 2 years ago

“They always talk from the top of mountain(look down to customer who has a issue) ,they do not listen how customer want to do. When i ask a name, they just say “Grant” or “James” without surname. How many “Grant or James” are working in whole Lloyds bank? Only one? And they keep saying you can complain or apply what you want to via online. How does online service work? No one reply, no one answer.and Automatic voice massage say “We are working “hard” sorry for the queue. Hold on please, bankers are still getting much much better payment more that normal worker from our interest. You should be shame as in “your customer service” Not customer service at all.”

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Posted 2 years ago

“This was 10 years ago....my fiance died he had life insurance with them....it took them 3 months to eventually pay up...3 months before i could cremate my fiance...angry...understatement....I now have another problem and my card has been cancelled without my knowledge....I'm outraged....”

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Posted 2 years ago

“Wanted chargeback _ provided all necessary requirements _ but have to say that all communication via phone and online have been negative _ and all the banking staff have been useless. _ so goodbye and good riddance from me.”

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Posted 2 years ago

“I've been with them for over a decade and can't say I've felt the love much. The service has been slow and inefficient, and no gestures of good will have ever been shown to me, despite being on time with payments and trusting them with my money for such a long time. I decided to close my account because I could no longer afford it, but was made to keep it just long enough to pay the account admin fee for one more month, even though I was not going to use it for that month and they knew that. The clerks were less than understanding. So way to ruin literally the last thing, Lloyds. Terrible experience, I'm so glad I left them!”

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Posted 2 years ago

“"Easy process to go through"”

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(Car Insurance) - Posted 2 years ago

“They look after your money at a price but don’t expect them to help when you really need it even if you’ve been a good careful customer. The advert is laughable”

Helpful Report

Posted 2 years ago

“Michael Huke manager at Lloyds Bank HQ Bristol UPDATE…… Following this incident, the video/s (Michael Huke Lloyds Banker) were uploaded onto YouTube by one of the many people they had been forwarded too. 2 months later the person videoing the incident was arrested at his place of work, because Michael Huke the person rolling on the floor, claimed uploading the videos was harassment, as it made him look stupid/imbecilic and unprofessional in front of his staff which undermines and threatens his position as a manager at Lloyds Bank HQ Bristol. The arrested person initiated legal proceedings against Avon and Somerset Police for wrongful arrest, following court application the police released ‘Disclosure’ documents relating to their investigation, within these documents was a confession from Michael Huke that ‘he had not been attacked by the old man’ as he had reported to the police immediately after, and ‘had faked the attack’ in a vengeful attempt to get all parties into trouble. He also stated he was driving past on his way to the shops ‘he didn’t have any shoes on’, which indicates he was consumed with rage because the old man had parked outside his house so he scurried out to confront/attack him, forgetting his shoes. An out of court settlement was made by the police and accepted, the estimated cost to the police following this action is estimated at £150K. Michael Hukes actions ‘wasting police time’ and ‘perverting the course of justice’ are being investigated/processed and if proven/found guilty the later would almost certainly incur a custodial sentence, the police officer who made the arrest has since left the police force, Michael Huke has once again moved away to a nearby village.”

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Posted 2 years ago

Lloyds Bank is rated 2.6 based on 1,123 reviews