Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.61

2.6 Rating 1,113 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 5 star review on 16th September 2024

TALLY YT

Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“don’t go with Lloyds unless you want to be on hold for 2 hours and then finally get through and they say oh you have to go to another department and transfer over straight away then it’s another 2 hour wait I’ve been trying to get my account back online for 5 weeks now (my online banking) absolute terrible service”

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Posted 3 years ago

“I took out car insurance last year and the policy was very competitive but this year’s quote was approx 30% hike. Pigs at the trough come to mind especially after what we have all suffered this last year. Very disappointed. It doesn’t pay to be loyal,or maybe I ought to say they would like you to be loyal and pay for the privelidge. No thank you.”

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Posted 3 years ago

“Sheer and utter disappointment in the enticing initial offers which were subsequently eliminated when it came to pay Sharks in suits - beware”

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(Car Insurance) - Posted 3 years ago

“Every time when I call them I have to wait more than one hour, and then they switch off the line The most disaster company I can see”

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Posted 3 years ago

“Customer service not able to speak to a human, when the phone does ring, they cut you off due to colour call, font even offer a callback. Kept on hold 35 minutes appalling”

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Posted 3 years ago

“* After we went for our first appointment with a mortgage advisor. I had Experian, phone me, they basically asked me why I had submitted a mortgage application 7 times in one day. Turns out the mortgage advisor had submitted our details into there system, 7 times, incorrectly. We was unable to go to a different bank after this for another quote. As our Experian score had gone from excellent to poor and it took us some time to sort this out. * The 1st direct debit was set up incorrectly. Which meant we was charged a mortgage arrears charge of £35. *We contact Lloyd's and sorted this out but for some reason the mortgage arrears was still left on the account. *I rang, I emailed, I sent letters and I was unable to remove the mortgage arrears on my mortgage even though we got the money back for it. *Even though I complained a number of times and got our money back for the mortgage arrears, each time they paid us the money, they put the money directly onto the mortgage account and not the mortgage arrears, meaning it was still left on. In fact it did not go off, until, I finally had enough of them and decided to switch bank. *I wouldn't trust this bank at all and just so you know, they also own Halifax and Scottish widows, that I know of. *I wont be doing business with them again or any other company they own.”

Helpful Report

Posted 3 years ago

“Lloyds bank are offering customers a free film subscription to RakutenTV. My advice is DO NOT ACCEPT it. Rakuten take your credit card details and then its virtually impossible to unsubscribe or delete the account. Their account simply does not offer this facility.”

Helpful Report

Posted 3 years ago

“Having had buildings and contents insurance with Lloyd's Bank for years I took out a new higher level insurance last year after my husband passed away in order that I knew I would be covered in an emergency. I rang to make a claim giving full details and they sent someone out to be told my claim wasn't covered and I hadn't given correct details of the problem. Obviously the claims handler didn't note the details correctly. I am absolutely furious to be told its my problem and not theirs. I told them to listen to the recorded telephone call but no difference. I will never use this company again.”

Helpful Report

Posted 3 years ago

“My daughter ordered various items from a company but when the box arrived it was empty. After the company refusing to replace items my daughter opened a complaint with Lloyds bank. The Lloyd's bank upheld the other parties refusal to refund or replace leaving my daughter with no goods and over £500 lost. Currently looking to take the bank through the small claims court. Cannot believe they did not protect my daughters interests or money! Do not put your faith in this bank”

Helpful Report

Posted 3 years ago

“Lloyds Bank are quite simply dreadful They have a slogan... "by your side" This slogan is false in every sense They are not by anyone's side... Staff are pompous self important and hostile... They hate questions about service or process They closed my accounts without warning leaving me with no account bank card or money Truly a bank that should have their FCA license withdrawn Even their CEO is leaving after such poor performance Never go here and run if you already bank with them Atrocious Bank”

Helpful Report

Posted 3 years ago

“Rang to resolve an ambiguity in a letter from Lloyds. Took over an hour to speak to someone and they transferred me as no resolution was forthcoming. I found myself back in the loop and eventually gave up. As ever, very poor service and treat customers like sxxxx. Probably change my bank very soon if there is any hope at all out there. Lloyds have done me no favours in 40 years of custom although I have always had money in my account.”

Helpful Report

Posted 3 years ago

“Two months of trying to gain internet access to a charity account. Another 32 mins wait time today only to be, again, asked to confirm two recent transactions - on the account they won't give me access to. Can you see the problem? Lloyds can't. They must be haemorrhaging customers. It would have been quicker to transfer the account to another Bank - and it may still come to that. Diabolical customer service.”

Helpful Report

Posted 3 years ago

“To anyone considering moving to this bank I can't stress enough to reconsider your choice, make a complaint about there service advisors give you contradictory information, without a long drawn review il give an example Asked to speak to atm disputes team was passed on to an advisor ask what department he worked for general customer services he says and I quote. Then when I stated that I wanted to speak to atm disputes he followed on to say that, that's the department he worked for after telling me he didn't. Atm despute team refused to take my call despite them advising you to call on a number provided which always takes you back to general advisors. Ask to speak to speak to complaints department was advised by a number of advisors that the department was closed and they where unable to transfer my call this has gone on for 48 hours then today 13/01/20 spoke to an advisor who transferred me straight through to the complaints team. One advisor was even willing to raise a complaint about there poor customer service. Please please stay well away from this institution your given false inaccurate information to put it bluntly lied to.”

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Posted 3 years ago

“Very poor customer service. Took me several days just to change my telephone number. Still have not managed to do so. Just get a very long automated message and over 30 minutes waiting to speak to a human being! Lloyds bank need to change this as it is very frustrating. Thinking of cancelling my account.”

Helpful Report

Posted 3 years ago

“You struggle to get there on phone Times, I have to be on phone 1 hour waiting to speak to their customers service. Lloyds has to change this and make it a bit easy for customer to get Quick response over the phone.”

Helpful Report

Posted 3 years ago

“Awful customer service. 30 minutes to set up online banking with 3 verification calls - finally 2 attempts to talk to a human being and thus far 23 minutes waiting to be answered...”

Helpful Report

Posted 3 years ago

“Ridiculous wait times, terrible customer service. And that's when you actually manage to get through to an advisor”

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Posted 3 years ago

“Freud department telephone contact. I absolutely waisted an hour of my life and got extremely wound up with an unhelpful advisor who refused to give his or his managers full name. When I asked to speak to a manager I was put on hold for several minutes and eventually I put the phone down as I was unable to speak one.”

Helpful Report

Posted 3 years ago

“They used to be quite good but recently their systems are defective and their customer service is appalling. It can presently take an hour to get through on the phone and the "advisers" are not prepared to listen to your problem, just lecture you from their script. I have attempted to make three cash transfers (one to another bank) and they have all been flagged up as potential frauds and require "authorisation" by Lloyds. I will have to move my account elsewhere.”

Helpful Report

Posted 3 years ago

“Financially rape customers to profit during a world wide epidemic. So as a customer, they enticed me during early days of covid to tell me I could apply for a loan. What they didn't tell me is they would charge DOUBLE THE APR of any other bank and if I paid it off early they would punish me again. Yes I had an obligation to read the pages and pages of terms but who does? How a bank can financially rape its our customers this way is immoral at best. Took a new loan from Tesco and saved 50% on interest and brought monthly payments down also by 15%”

Helpful Report

Posted 3 years ago

Lloyds Bank is rated 2.6 based on 1,113 reviews