Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,124 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,124 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 5 star review on 16th September 2024

TALLY YT

Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“a bank that support scammers and thiefs...”

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Posted 4 years ago

“n/a”

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(Car Insurance) - Posted 4 years ago

“Been using internet banking for donkies years same log in no problem I love lloyds Bank .....However today 3rd Feb could not log into oline banking spoke to at least 15 different people spme quite rude some just did not listen now I am having to take time off work to sort it out I am furious . I cannot go to the Branch I thouight the whole point is to assist people at work shocking Cust Service here guys”

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Posted 4 years ago

“been with them 20 years paid back everything ,they just dont listern/everytime yourinng have to explain same thing again to a different person errors etc!!!!!!!!!!”

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Posted 4 years ago

“It was very straight forward, and easy to understand, I looked at several policies, and decided, Lloyds car insurance policy was the one for me. Overall very pleased.”

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(Car Insurance) - Posted 4 years ago

“DON'T USE LLOYDS BANK! They lie and cheat their customers out of money. Lloyds bully and pressure customers into signing contracts that leave customers financially worse off. They blame customers when money is stolen and accounts hacked, basically saying it’s your own fault. When you complain they pretend not to receive letters or just ignore you. Even pretending to send out responses to complaints when they haven’t. I'd give minus 10 stars if I could.”

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Posted 4 years ago

“Used Lloyd’s as a business factoring company for many years. Useless. Unprofessional and incompetent. They pretend to be on your side. Ignore the lovely horse advert. I’ve lost everything very quickly due to their mistakes. The new director involved also mistakenly copied me into an email badmouthing me as my world was broken and I asked for help in understanding what was happening. He came in and clearly wanted to prove a point no doubt in being the big man and making a point. From this day things were taken beneath us immediately but they hid with lies what they were actually doing and manipulated the situation. £30,000 a year we gave them for 9 years and all they did was lend money, nothing more. I’ve had a year of legal hell and I’m still not sure if I’ll lose my home. Legal loan sharks I feel and as they are so well known in the corporate world they are trusted. Therefore they can manipulate law against a one man band. Be aware, nasty snakes and ruthless. I’m starting a mission to educate people as it’s been shocking what they have done. Especially in modern times. Stay away from them.”

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Posted 4 years ago

“I wanted to borrow money Not very helpful”

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(Car Insurance) - Posted 4 years ago

“I have just opened an account with Lloyds bank in Derby today. And I am very much satisfied with their customer service. Their Staff is very helpful and informative.”

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Posted 4 years ago

“DO NOT OPEN AN ACCOUNT WITH THIS TRASH BANK. I MOVED AWAY AND THEY WONT LET ME CLOSE MY ACCOUNT BECAUSE IT STILL HAS £18.30 IT. CANT CANCEL MY ACCOUNT ONLINE, CANT CANCEL IT ON THE APP. CANT CANCEL IT OVER THE PHONE. THESE IMBECILES EXPECT ME TO BUY A $4,000 PLANE TICKET TO TRAVEL TO ENGLAND TO VISIT A BRANCH AND CLOSE MY ACCOUNT WITH £18.30!!!!!!!!!! WORTHLESS IMBECILES!!!!”

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Posted 4 years ago

“Rubbish bank ever !!!! Internet banking was locked for few days . Spent over 1 hrs for set up new password, trying to make a transfer at home and again account is blocked. I’m really fed up , staff in branch it’s not helpfhul !!!!”

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Posted 4 years ago

“Very satisfied with them”

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(Car Insurance) - Posted 4 years ago

“we have asked them to send us bankstaitments so we can remortgeage our house..they promised us to have them in 3-5 working days..already 2.5 weeks passed and nothing.still keep promising..becouse of Lloyds service we end up paying 240£ extra for house becouse couldn't move to another lender.without bankstaitments it is impossible.Tell me pls who will be responsible of that..p.s 9 months ago we had the same problems,becouse of Lloyds missed appointment in one of the embessys in London.lost money as well”

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Posted 4 years ago

“Your telephone service is BAD. Your staff asking question in a rude manner, not using her common sense or customer service and treated us like a criminal. Lloyds Bank - we are wondering how do you select your telephone service staff?? and they are the one flying your brand ....badly!!”

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Posted 4 years ago

“All the 5 star reviews are from the bank itself all anonymous and fake this bank have no idea how to treat customers and anyone thinking of using or having an account should keep well clear. It is about time the regulator sorted out these cartel banks”

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Posted 4 years ago

“I will never use lloyds again”

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(Car Insurance) - Posted 4 years ago

“Terrible phone customer service - I have to wonder if they even know who the customer is? So arrogant and rude.”

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Posted 4 years ago

“Been a Lloyds bank customer for decades - hands down the rudest phone customer service staff I ever have to engage with.”

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Posted 4 years ago

“Been a customer for over 20 years, used to receive tenants rent, my salary, pay mortgage, credit cards and tax and used debit card for theatre tickets, petrol, odd clothing purchase, never used abroad and never over drawn. Boom letter, no longer can continue banking relationship, so thinking it must be mistake, make appeal appointment with bank manager. Bank manager agrees with appeal, makes appeal against closure, and I hear nothing. Make second appointment with bank manager who adds further comment to appeal in my favour and adding his opinion that he can see nothing untoward with account or the way I operate account to add weight to my appeal and says he will chase weekly. I have been today back to bank and he said, he is hearing nothing back, nothing at all. My appeal is not even being looked into, decision made and account will be closed now in less than two weeks. Have four of five kids grown up with Lloyds accounts and my husband all waiting on Lloyds actually closing my account before they close theirs in protest. I don't want any family members or anyone I know treated like this. Meanwhile I have to have salary and payments in all altered to a another account, and all payments the same. No reason whatsoever given for their decision because apparently they don't have to, despite the local bank manager appealing on my behalf. Ridiculous.”

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Posted 4 years ago

“I am still waiting for my s10 plus mobile phone green colour. I am not getting right customer service. I think bank doesn't really care about their customers.”

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Posted 4 years ago

Lloyds Bank is rated 2.6 based on 1,124 reviews