Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.56

2.6 Rating 1,177 Reviews

39 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,177 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 4 star review on 18th April 2025

Jack James

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been a customer with Lloyds Bank for over a decade and they have delivered amazing service each and every time I've needed help. The latest was from David in the Overdrafts department who persisted with my request and overcame some internal technical issues in order to help me complete my request. I am ever so grateful for his assistance as well as all the other staff over the years who have made banking with Lloyds such a pleasure. Thank you so much Lloyds for everything you do.”

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Posted 3 years ago

“Avoid on any possibility. Full of liars! W had pipe cracked under the concreate floor. It took 6 weeks to get someone to 'have a look'. Then insurance will trick you to say do this, do that and on the and will say, you done some work without approval! Bunch of scammers”

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Posted 3 years ago

“I have been with Lloyds for over 16 years. I was happy with Lloyds until I complained about their bank charges and others in 2020 which I was claiming back and now this mobile insurance claim!!! They use the algorithm method to calculate anything we complain about and it always works in their favour and not ours, so one does not receive a refund or payout for insurance. I have contents insurance which covers my mobile too [rather say should]. I bought my mobile in 2018 making it 3 years old and have recently cracked the screen and seems to work clearer on loudspeaker than normal call. I put in a claim to repair. A lady called me to ask questions. When did I notice this problem? - beg August. When was the screen broken? - 25 Aug. How was it broken - I noticed the crack on the side so not sure if I banged it although I must have for this to happen. No one uses my phone except me. She said, "okay so it's most probably old and may have parts that are worn so then it would not be covered because that happened before the cracked screen". [I mean when we take out these policies the life span of a gadget is not mentioned]. I was advised by her to take it to Samsung to get a report [that I must pay for]. I said, "I should pay Samsung for the report, which Lloyds may not pay for, and most probably cost me more than the phone is worth now". She then said sorry I am declining your claim. I asked why "she said because you don't know how exactly it was broken?" They ask you questions in a manipulative way to try and catch you out. Lloyds we are not all crooks you know!!! So when anyone leaves a positive review for Lloyds, please ensure you have successfully made a claim first. I am not happy with them at all.”

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Posted 3 years ago

“Been with Lloyds for 25 years. Really unhelpful recently. They claim to be by your side but I can speak form experience that this is not true.”

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Posted 3 years ago

“I have been with Lloyds Bank, for 47 years, and it's only the last 13yrs, that Lloyds have ripped me off, some years ago, I collected £44K,in compensation, and now , I have found another £130k fraud done to me, all I get from them now , WELL , YOU CAN ALWAYS CHANGE BANKS. They cancelled my endowment policy morgage, changed me, over to a repayment mortgage, so I now ow them £130k, at the end of the morgage. FRAUD !!!”

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Posted 3 years ago

“I have been with Lloyds for about 45 years and they have always delivered”

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(Car Insurance) - Posted 3 years ago

“Lloyds bank- Bishops Gate London, went over and above, I was sat waiting for my husband to do a transaction at the till, Ellen saw my ankle was bleeding, and came over with first aid kit, sorted plasters and wipes for me, lovely helpful lady, nothing was too much trouble, many thanks to her again.”

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Posted 3 years ago

“Closing all my accounts asap! No help whatsoever to extend my overdraft. Half a day wasted on 'phone then told by disinterested bank they will not assist even though funds coming soon far exceed requested temporary facility.”

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Posted 3 years ago

“dont bother”

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(Car Insurance) - Posted 3 years ago

“Very easy to arrange and a good price after shopping around.”

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(Car Insurance) - Posted 3 years ago

“I Am very happy with my lloyds bank car policy and wat it includes thank you ,”

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(Car Insurance) - Posted 3 years ago

“Ive been with these for years. Best thing they done was to ditch TSB. TSB dont show intrest in their customers where as Lloyds do. Lloyds also offer great insurance.”

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Posted 3 years ago

“This bank has got to a point that customers aren't important. Customer service beyond terrible”

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Posted 3 years ago

“Lloyds bank is rubbish I received an email regarding changing my bank account to a better account so I decided to give it a go only to find out that I would be receiving a new debit card and my old card would be cancelled in 4 weeks..I was advised that I could cancel within 30 days so I called up to do this within 2 hours of changing the account over only to be told that I would still receive the new debit card for the new account that I was cancelling and also receive another new debit card for the old account that I was going back to..I said that I didn't want any new debit cards for either account only to be told that I couldn't cancel and would still need to receive these cards as they had already been ordered..I have been a customer of lloyds for over 5 years and this is how I am treated!!!!”

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Posted 3 years ago

“In the long run they're fine, I've not heard much from them and not had to make a claim so can't comment in that department.”

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(Car Insurance) - Posted 3 years ago

“Competitively priced car insurance.”

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(Car Insurance) - Posted 3 years ago

“A bit of a mixup. With on line staff but sorted Thay sent me Email policy canceled Had me worried But it was old policy from 2019. ,! WHY???”

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Posted 3 years ago

“Best price easy to understand very efficient”

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Posted 3 years ago

“Second cheapest overall but.. first choice for my requirements ie.. monthly instalments, plus upfront payment so… ani brained for me.!”

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Posted 3 years ago

“Very good service”

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(Car Insurance) - Posted 3 years ago

Lloyds Bank is rated 2.6 based on 1,177 reviews