Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.61

2.6 Rating 1,113 Reviews

40 %

of reviewers recommend Lloyds Bank

Company Reviews

Questions

Metrics

2.6

Based on 1,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Lloyds Bank made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lloyds Bank 5 star review on 16th September 2024

TALLY YT

Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Given one star because I can't put less. Avoid at all cost cancelled policy without telling me,all payments upto date. Been on the phone none stop trying to find out why. Been told bank was the problem, then told a payment was sent back when it wasn't, now been told a payment was missed in September but on my bank statement it says it was payed. They now want £280 to set the policy back up as far as I can see we have done nothing wrong so why am I getting lied too. Very angry please do not go with them, now got to find extra money right before Christmas to pay for a new insurance company.”

Helpful Report

Posted 7 years ago

“Lloyds bank car insurance, more like highway robbery! Just had my renewal through, and it's over 6 times YES SIX more than it was last year. No changes to policy, no changes at all. At least Dick Turpin wore a mask!”

Helpful Report

Posted 7 years ago

“Most useless car insurance company I have ever taken a policy from. Customer service really poor, refuse to make changes on your policy. Would never reccemment this company for insurance to anyone nor would I ever look to take any sort of policy out with them.”

Helpful Report

Posted 7 years ago

“Really unhappy with customer service I have received. Trying to downgrade my paid account to a basic was extremely difficult. I have spent 2 days on the phone with customer services asking unnecessary personal questions like the exact date I moved in to my address??? The name of the city I was born in??? Just to downgrade my account. Finally I have found out that it takes 3-5 working days to downgrade my account. Really disappointing.”

Helpful Report

Posted 7 years ago

“Had a Lloyds buildings policy for 14 years. Went up each year compounding considerably with no notification of this. Checked this years quote and was 320% of highest quote on money supermarket.com and 400% of current market quote from Lloyds themselves!! Challenged this with customer complaints and eventually told 'they were happy with the calculations'. Will be taking this to the FCA.”

Helpful Report

Posted 7 years ago

“Arranged Van Insurance through Lloyds Bank Insurance and paid online in full. Under the terms of the policy my insurance would be cancelled if I failed to provide proof of NCD within Fourteen days. I emailed a copy of NCD which was rejected. I was then asked to pay a further £384. I refused and assumed that the policy was cancelled. The cancellation took place within ten days and therefore should not have acruded a financial penalty. I returned from holiday to find numerous emails all asking for proof of a NCD. Clearly this is a ploy to extend the cooling off period to allow the company to impose cancellation fees. Do not even think of buying insurance from this company. At least Dick Turpin wore a mask when he carried out daylight robberies.”

Helpful Report

Posted 7 years ago

“I have been calling since 1st October from abroad and uk! I have spent over 8 hrs on calls never had a call back when promised, been lied to constantly, called a liar and a thief by complaints managers! Spoken rover 32 people now most of who, call themselves managers!! Had all my calls terminated had derogatory and defamatory comments written on my notes! Had no senior management involvement and been told by one of the four dishonest managers Luke Saunders that it is simply tough the buck stops with him!!! Disgusting and deplorable I have never come across such a dishonest bank ever!”

Helpful Report

Posted 7 years ago

“My recent experience with Lloyds, I was misled by the mortgage advisor after checking all income documents that I can access a mortgage. After all mortgage process was nearly finished (evaluation, solicitors etc) she declined the offer. Worst experience ever ! Poor customer service and complaint management! I can hartly say that your mortgage advisor is Incompetent! I will take my complaint further as this is unecceptable standard for a highstreet bank!”

Helpful Report

Posted 7 years ago

“Worst possible customer experience overall. Would not recommend this provider to anyone. No customer care/service whatsoever!”

Helpful Report

(Car Insurance) - Posted 7 years ago

“absolutely disgusting beacuse im 20 years old and lloyds bank wont let me no reason given to reject the increase of my overdraft. ive had non stop issues with these clowns worst bank ever i will be closing my account down!!”

Helpful Report

Posted 8 years ago

“Hello! I was tried transfer to Lloyds bank from different bank, I came to interview with all documentation after fill out my application bank staff said that she have to contact they credit agency(I was tried open debit card not a credit card),I was wait in room for that, after 2-3 minutes she came back and said that bank cant open for me bank account because some thing wrong with my credit history, I was surprised and staff told that I not would be able open bank account some where else, she give me a booklet and said that I can contact they credit agency and they would be able to help me explain what is wrong, I contact Lloyds credit agency explain situation that bank don't want to open for me bank account and I would like to know what is wrong, credit agency said that they not make decision but bank Is making decision open for you bank account or not, and they don't know why Lloyds didn't open for me bank account!”

Helpful Report

Posted 8 years ago

“Was rear ended by another car this was not my fault. Reported this to Lloyds as my insurance company told I would be contacted. No contact made for 4days I recalled llyods to be told they had lost my details. Had to wait 1week before contacted then expected to wait 21days before they even look at my car. No calls back when promised, customer service is disgracefully bad, they don't care about customers. Still awaiting for call backs promised which don't happen. They are unhelpful. Left on hold hours and passed to many departments still without success. Get no where no matter how many calls made. Worst mistake choosing this company. When I needed to do a change of car earlier in the year they left me female stranded in middle of rural countryside picking up car with no help as they couldn't do it due to no computers, still not received call for that either. Happened in januaru its now july. Instead ended up with another insurance company and 2 cars. Lucky I used a different insurance company for second car as Lloyds let me down then this guy hit the car in the rear and I'm stuck trying to sort the claim. Regret ever using Lloyds would say avoid at all costs.”

Helpful Report

Posted 8 years ago

“I cancelled my llyods car insurance direct debit 2 days later I rang with my debit xard details to make the monthly payment..after going through the hassle if giving my card number etc..the advidvisor said the SYstem wouldnt raje the payment brcause my record shows a dd was pending. The advisor called me back a few days later and said I could pay by card in a few days. All of the information was recorded on my record...I have been pestered in the last few days saying I need to make payment otherwise the insurance will be cancelled.And I would be charged for the months cover PLUS a £55.00 cancellation charge! I will not be renewing my policy with Llyods when the time arrives..”

Helpful Report

Posted 8 years ago

“I would urge all new customer to avoid Lloyds insurance. I renewed my car insurance with Lloyds back in December 2015 thinking that I have a cheap insurance. I provided all evidence of my NCB and then I received an email telling me that I am insured for a year. Apparently I had to learn a hard lesson with Lloyds to learn that my insurance was cancelled in February 2016 without informing me. I was driving on the road for 28 days without insurance and stopped by the police to learn that I do not have insurance. My car was impounded. I had to pay a huge cost to get my car back, 6points and plus increase insurance premium from £800 to £2000 for next 5 year. With all my cost together I have spent £3k. A big stress I never expected with an insurance company. Even though, I paid upfront to Lloyds on my insurance but I am still branded as a criminal; avoiding insurance. Lloyds claims that they issued me with cancellation letters but I never received. I have called Lloyds that they knew I was not receiving letters so that could have emailed or called me. Lloyds policy is not to send emails or call customers if insurance policy is due cancellation. If you try to complain to the manager does not speak to you and person dealing with is the customer services advisor totally unhelpful. Please please avoid this company. I am dealing with ombudsman now to clear my name and get my life back.”

Helpful Report

Posted 8 years ago

“I strongly advise you to avoid this firm's insurance arm if you lead a normal life Their way of discouraging claims is never answering the phone! It is torally shameful.”

Helpful Report

Posted 8 years ago

“I have a car insurance policy with lloyds. Someone rear ended my car this week (not my fault). I made a big mistake of phoning Lloyds to make a claim. I assumed as it was 3rd party fault I wouldn't be penalised. Little did I realise my excess would be payable and I was at risk of losing my no claims discount. I phoned up within 24 hours to cancel the claim as the 3rd party insurer was more than happy to help. Much more helpful than Lloyds to be honest. Today I received a phone call from Enterprise on instruction from Lloyd's offering me a car while my goes in at TWK Thomas in Swansea, as far as I was concerned the claim had been shut down, clearly not. My online service centre also shows a claim logged against me as well. It is not a claim, it is a notification. Lloyds Bank car insurance have done nothing and paid no money to anybody. I have been trying all week to get this removed, customer services pass me back and forth to AXA and the claims department. Nobody at Lloyds Bank car insurance seems to know what they are doing. I'm sick to the back teeth will never use any of Lloyds services again. I last spoke to Olivia in the claims team, who said that the claim hadn’t been changed to a notification only despite my several phone calls throughout the week to both customer services and the claims department. She advised me to speak to customer services to get the claim removed from my self service centre. Something I have already done and nobody has bothered to resolve or action. Quick enough to try and pass you on to a personal injury department, they are very enthusiastic about that matter, Staff are incompetent, Not Helpful and will pass the buck to another department wherever possible”

Helpful Report

Posted 8 years ago

“Having been on the phone for 2 hours 20mins tonight, I have still not got through to your fraud team! Spent an hour on hold to finally hear a voice to be told I had been put through to the wrong dept! Another hour on hold to your fraud team and now I've had to hang up as 2 hours on hold is ridiculous and I have to sleep. I will be changing banks at the earliest opportunity. Absolutely disgusted”

Helpful Report

Posted 8 years ago

“Id rang a few times to disbute a transaction. They were no help what so ever as they asked for lots of information that was time wasting to get for them as id cancelled an order but never got a refund. I emailed as they asked and got a reply 5 days later after emailing numerous of timea to get through to them. Its terrible I dont know how they get paid they dont do there job correctly or even answer to emails on time. So when they got back to me I had already sent them proof of purchase and other picture attachments to prove what I needed too. So they asked me for this again and just didn't sound helpfull at all. I sent it all again and never got a reply. Im on the 8th day and just no help further. And the attitude from a foreign women on the phone the first time was diacusting made me feel I was in the wrong. When in FACT I wanted MY money back from a transaction from aliexpress!”

Helpful Report

Posted 8 years ago

“Bad customer service - diabutes team”

Helpful Report

Posted 8 years ago

“When I opened my bank account I specifically said that I don't want any over draft facilities. I have since then moved from the UK to the USA and have not kept an eye on the balance of the account. I made an order online using my Lloyds account, assuming that I had cash in there, the payment went through no problemo. 3 months later I check the account to find that on that payment (which was a birthday Cake for my gran- the name on the payment was CAKES) I had overdrawn by 47.25! I was shocked to find my account in debt as I was under the impression that that wasn't possible and I had not received any communication from the bank (I was not at the address specified and my mobile number had changed, but surely when they realized this they should have tried email?- they cannot say that they exhausted all communication channels! and even so, if they couldn't reach me, why did they allow the transaction to go through?). So, I phoned Lloyds and asked who allowed the transaction to go though and the response was comical, "Well Miss, we never know whether its an emergency so we let it go through a reviewing process and then accept or decline if we think its an emergency or not". Surely "CAKES" doesn't sound like an emergency? Since going into "Unplanned Over Draft" of 47.25 pounds, I have now had to pay 250.59 pounds with all the "fees" that come along with unplanned over draft. Needless to say I have pulled the plug with Lloyds and shall not recommend them to anyone as I would never want someone who isn't able to pay off the debt, to get into a situation like this. Lloyds, you are a company that is willingly helping our country and people run into Debt that is beyond reparable. LLoyds, I'm disappointed and disgusted”

Helpful Report

Posted 8 years ago

Lloyds Bank is rated 2.6 based on 1,113 reviews