Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,132 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,132 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My Mum and myself had a meeting with Lucy Dawn Jones at the Market Place Romford branch of Lloyds on Wednesday 27th October to open a joint account and we would just like to thank Lucy for all her help during our meeting, she really went out of her way to help set the account up and was very pleasant and helpful, so thank you Lucy we appreciated all your help!”

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Posted 3 years ago

“It's the most dreadful bank, my branch has closed. They charge for everything, service is non existent. I live for six months of the year in Spain and the there are excellent and level of service is very good. So it can be done, Lloyd's are just profit motivated, they are perfect for rip off Britain”

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Posted 3 years ago

“They are our bank of choice and therefore no problem”

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(Car Insurance) - Posted 3 years ago

“I been 25 years customer i been paying all my payments up too date every time. Last 3 weeks ago i received a letter mentioning they are cancelling my Visa card account because of poor credit records.. I applied for Visa card from another bank i received straight away very disappointed with this bank...”

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Posted 3 years ago

“Oh my god don’t deal with this business. Purchased a gold chain for $1900 and I was led to believe it had a weight of 118g I got a chain to fit a baby’s wrist with a weight of 1.18g. I have made countless calls to Lloyds who were more than rude and have sent countless emails, but still don’t have a refund even though I returned the 1.18g baby chain. Don’t deal with them it’s not worth it. Completely void of customer service skills, complete crooks.”

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Posted 3 years ago

“Tried online banking with my sister on her account. Despite online banking you are still given a telephone number to call for security…fair enough but it takes up to an hour to get a reply.Sometimes the line just goes dead so you have to start all over again.Have spoke to different staff over this weekend who “transfer “ your call to another number…another long wait.Found out that the account is under review so bank transfer cannot be done but no one can advise you on how to come out of “under review”. Absolute rubbish service .Waiting so long for a telephone answer means your phone battery can run out…another Long wait until you het answered.ASAP my sister will close her account”

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Posted 3 years ago

“Being a personal account holder they would not give me any coin change unless you are business holder!! LLOYDS northampton used to be a pleasure to bank, but now going in it’s a cringe!! Customer service in branch did not want to know you, just kept on saying hang on will check to see!! Bad bad service!!!!”

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Posted 3 years ago

“Lloyds Bank accepted their mistake in a professional manner and compensated me for my loss of income over the past year”

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Posted 3 years ago

“I have been a bank customer of Lloyds for years and have previously held car insurance with them. The introduction via Go Compare resulted in a much better price!”

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(Car Insurance) - Posted 3 years ago

“This the first time I have used Lloyds for car insurance : having being put in a very embarrassing position by my former insurance company. A well know company that even if they quoted the cheapest deal next time I would never trust them ever again!! So far Lloyds ‘seem’ ok.”

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(Car Insurance) - Posted 3 years ago

“I went with my husband to open a joint accoiunt and the sysytem was nit balke to add me to the account - i was promised that I woudl be cotnacted 2 days later but 3 weeks later I am still waiting - whislt my husband has been given an account”

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Posted 3 years ago

“A bit strict on the no claim. The only claim was no cost no blame”

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(Car Insurance) - Posted 3 years ago

“Well after fourty years with a lloyds bank account I decided it time to leave once they put that excessive monthly account charge of £17 onto my account hot a great deal with interest for only £5 a month with santander with a £130 free gift for changing bank sadly lloyds as lost the plot with there customers”

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Posted 3 years ago

“A very good. An excellent quote for car insurance with good cover.”

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Posted 3 years ago

“Car insurance, easy process, no hassle & best price”

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Posted 3 years ago

“Lloyds Insurance services are good to deal with. The policy is competitively priced.”

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(Car Insurance) - Posted 3 years ago

“I've been a customer with Lloyds Bank for over a decade and they have delivered amazing service each and every time I've needed help. The latest was from David in the Overdrafts department who persisted with my request and overcame some internal technical issues in order to help me complete my request. I am ever so grateful for his assistance as well as all the other staff over the years who have made banking with Lloyds such a pleasure. Thank you so much Lloyds for everything you do.”

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Posted 3 years ago

“Avoid on any possibility. Full of liars! W had pipe cracked under the concreate floor. It took 6 weeks to get someone to 'have a look'. Then insurance will trick you to say do this, do that and on the and will say, you done some work without approval! Bunch of scammers”

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Posted 3 years ago

“I have been with Lloyds for over 16 years. I was happy with Lloyds until I complained about their bank charges and others in 2020 which I was claiming back and now this mobile insurance claim!!! They use the algorithm method to calculate anything we complain about and it always works in their favour and not ours, so one does not receive a refund or payout for insurance. I have contents insurance which covers my mobile too [rather say should]. I bought my mobile in 2018 making it 3 years old and have recently cracked the screen and seems to work clearer on loudspeaker than normal call. I put in a claim to repair. A lady called me to ask questions. When did I notice this problem? - beg August. When was the screen broken? - 25 Aug. How was it broken - I noticed the crack on the side so not sure if I banged it although I must have for this to happen. No one uses my phone except me. She said, "okay so it's most probably old and may have parts that are worn so then it would not be covered because that happened before the cracked screen". [I mean when we take out these policies the life span of a gadget is not mentioned]. I was advised by her to take it to Samsung to get a report [that I must pay for]. I said, "I should pay Samsung for the report, which Lloyds may not pay for, and most probably cost me more than the phone is worth now". She then said sorry I am declining your claim. I asked why "she said because you don't know how exactly it was broken?" They ask you questions in a manipulative way to try and catch you out. Lloyds we are not all crooks you know!!! So when anyone leaves a positive review for Lloyds, please ensure you have successfully made a claim first. I am not happy with them at all.”

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Posted 3 years ago

“Been with Lloyds for 25 years. Really unhelpful recently. They claim to be by your side but I can speak form experience that this is not true.”

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Posted 3 years ago

Lloyds Bank is rated 2.6 based on 1,132 reviews