Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,132 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,132 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 5th November 2024

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Lloyds Bank 5 star review on 16th September 2024

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Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“no problems staff very understending and helpfull”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Worst customer service. Trying to assist 98 year old in transferring funds and the process is ridiculous. They make it impossible to take the money out. This bank should be avoided.”

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Posted 4 years ago

“Has to be one of the worst of the big 4. Terrible service.”

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Posted 4 years ago

“Last week a scam company tried to take £90 from my account, Lloyd's were suspicious so denied payment. It was to do with CBD oil on offer for £4.99 Unfortunately the lady I spoke to, said that she would block them from my account, she must have forgotten because today, I wasn't so lucky, the scammers took 2 payments, one of £85 one of 89. However, I spoke to a very kind gentleman at the bank this morning, who was incredibly helpful. Usually I have to say, that until now, all suspicious activities, they have texted me immediately, even when my council tax had increased by £2 they messaged me to let me know. Thank you Lloyd's and thank you to the very kind, professional helpful advisor I spoke to this morning.”

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Posted 4 years ago

“awfull service. I've waited for more than 30 minutes on the phone and still waiting.”

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Posted 4 years ago

“some of the lloyds policies are just AWFUL. having an account with lloyds for over 10 years, now during this corona situation i need a loan badly from the government to help my business but in order to do that I need to have a business account which is not possible to open one at this time. however they said there is an exception and we can help you open one if I want to apply for the loan but i cant cause my company is registered as limited and not a sole trader! what a stupid reason. every other bank help their customers during this situation whether they are a sole trader or limited but lloyds is the only bank that doesn't. I should have listened to my friends and closed my account ages ago in which i will as soon as this covid 19 is over. if your bank does not help you in situations like this then its time for you to look for a bank that supports in hard times. dont open account with them trust me on that.”

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Posted 4 years ago

“Clearly Lloyds can’t Keep up with the world issues. They can’t even keep Experian credit reported updated sufficiently.”

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Posted 4 years ago

“Does what is expected of car insurance. Not as expensive as some. We`ll see what is next year`s quote!”

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(Car Insurance) - Posted 4 years ago

“On line banking works well!”

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Posted 4 years ago

“I’m a key worker and they cancelled my account over a 1200 debt with no notice and sold my debt to an awful company who hound me on a daily basis despite the fact I am in a dmp”

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Posted 4 years ago

“Great customer service any time I have a problem they sort it out ASAP”

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(Car Insurance) - Posted 4 years ago

“I have just spent +2 hours on the phone with Lloyds bank for the second time in a week. Once more I have been passed from person to person only to end up with a team who tell me they can't help. Internal communication systems appear to be chaotic. I am being sent to a branch that is rarely open as the staff regularly place themselves in 'self-isolation'.”

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Posted 4 years ago

“Expensive and not flexable”

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(Car Insurance) - Posted 4 years ago

“A very caring and helpful company to deal with”

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(Car Insurance) - Posted 4 years ago

“Ignore adverse comments from banks under anonymous. Moving to Lloyds was the best moves I’ve done. Customer service is more than excellent and they are superb on sorting fraud withdrawals. I lost my card and it was replaced in 2 days. For personal banking do yourself a favour and ask Lloyds to switch for you.”

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Posted 4 years ago

“I am happy with lloyd s bank been with them for years”

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(Car Insurance) - Posted 4 years ago

“Absolutely amazing bank, customer service is great, easy & simple use of the app and great to manage finances and savings!”

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Posted 4 years ago

“The worst UK bank there is. Absolutely dreadful. I have been with this bank for a decade and I can not WAIT to leave. They are absolutely dreadful. Dreadful dreadful dreadful. Anyone is better than Lloyds. Terrible online banking, terrible lending, terrible mortgages, terrible customer service if you can even reach someone. It's safe to say I will never touch this bank again once I've left. 1 star is generous. Dreadful interest rates and dreadful attitude. Worst bank in existence.”

Helpful Report

Posted 4 years ago

“easy to obtain was informative and a success”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Try to contact anyone to get refund i.e. charge back on debit card.get no help what so ever.i am changing banks as soon as possible,they are tripe!”

Helpful Report

Posted 4 years ago

Lloyds Bank is rated 2.6 based on 1,132 reviews