Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.61

2.6 Rating 1,113 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 5 star review on 16th September 2024

TALLY YT

Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My elderly and disabled mum's home was severely damaged by a fire started by a negligent workman working at a neighbouring property. Lloyds loss assessor was charming and effusively reassuring at first but utterly appalling to deal with. Despite the fact that Lloyds are reclaiming the settlement from next door's insurers, he quibbled and fought on every bit of expense. Next door's settlement (mirror image semi) was £260k. Mum's home, which also needed back-to-brick repair & refurb throughout, he fought to keep down to well under 100k. She ended up having to shell out thousands from her own pocket. He wouldn't approve anything that he felt wasn't 100% down to the extensive smoke and water damage to the property, added several months' delay to works being completed by insisting on needless third party tests (that confirmed our own workmens' finding), curtailed the time they were prepared to pay for alternative accommodation, and in short showed no shred of practical sympathy, understanding or flexibility to meet the needs of a very vulnerable, elderly & disabled client. I wouldn't call him a heartless bastard. Given enough time I'm sure I could come up with a complimentary description - just can't think of one offhand. Won't touch Lloyds again.”

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Posted 7 years ago

“Had to make a claim for damage to my car while it was parked outside my house. Initial telephone conversation seemed ok but then nothing happened. When I called back a few days later to find out about getting my car repaired I was passed to lots of different people; broker, underwriter, repairer etc. I was on the phone for an hour and had to keep providing the same details - no communication between any of them. Two days later, i phoned again as I had heard nothing and spent another hour going over the same stuff. My husband took over a few days later and was eventually told that the car was considered a write off. Think this is some sort of scam as the damage is just to the rear panel. Will look for another insurer next time.”

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Posted 7 years ago

“Existing customer rung up as bought new car to change details and was quoted £75 a month as my new premium. Cancelled policy which cost me around £34. Went on go compare and found a quote for £31 from Lloyds. Rung up to complain usual excuses.”

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Posted 7 years ago

“They cancelled my insurance without a single worning. When the police stopped me saiyng its not showing your insured i was like pheeww, thats ok its probably just a system failure. I woke up not really fused for being stopped as i knew i was insured called up only for them to tell me that the insurance had been cancelled two weeks ago and said that i had to pay £ 156.11 and i paid them and then i asked them them to reinstate my insurance they said that they cant do that as its been cancelled for more than 24 hrs. They gave me a new quote at £ 5.000 plus a year!!!!!!!! And whats worse is that other companys wont even insure me!!!!!”

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Posted 7 years ago

“Contacted lloyds insurance had a water leak through my ceiling into the kitchen A Plummer confirmed a leak from the bath told by lloyds insurance it was not covered because the bath was worn”

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Posted 7 years ago

“Had a roof ridge tile blow off by the wind rang Lloyds for help this is what they have to say 1. Can't fix your roof because reason being the wind speed at the time was ONLY 40 mph. It should be 55 mph to qualify for repair. Are u kidding me? Have they been out measuring wind gust that week? 40 mph might not be strong to blow off an entire roof but surely 1 small ridge tile isn't as heavy as a car? 2. Secondly, can't fix your roof because I haven't cleaned my gutters and done maintenance on the roof. Seriously the house is only 14 yrs old class a recent if not newly build the roof looks like new why mess with something not broken. The gutters are free of any debri. 3. Thirdly, won't cover for water damage as not part of accidental home contents damage? Who are these people? It's wasn't done INTENSIONALLY so it could only be accidental which part do they do not understand. I made a fool of myself why I choose to go with this insurance company I paid my hard earned cash for nothing.”

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Posted 7 years ago

“Home insurance claim for weather damage. So many conditions like a 55mph storm or water fealling over 15mm in a set time frame. Those things don't happen enough, but yeah in Britain it rains a lot without meeting that threshold. So my policy refuses to pay out for water damage due to some arbitrary conditions. I now have a 1 year old daughter we have to drive overnight 360 miles so she can stay warm while our house decides to leak. And I have to figure out where we get the money to pay for repairs. Thanks for nothing LLoyds and you can shove the policy where Noah did when the flood stopped.”

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Posted 7 years ago

“Almost unbelievable poor customer service with regard to claiming through home insurance, and a staggeringly bad policy/poor instructions when trying to provide them with evidence with what has been stolen. Have had to send them the same thing three times now and still getting nowhere with it. Would not recommend under any circumstances.”

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Posted 7 years ago

“In January, I reported damage to my car and have since left two messages on your website, but no action from you. The only contact seems to be when my monthly payment was late. I am disgusted with your customer relations. In view of your lack of contact, I decided to cancel my policy and go for a much cheaper one - and you have the nerve to ask for £101 cancéllation fee. It seems I am expected to go with the policy, but same does not apply to you. High premiums and no service. Disgusting! Would not recommend Lloyds to anyone else.. By the way; I am not paying you any cancéllation fee.”

Helpful Report

Posted 7 years ago

“Called to change address charged £25.00 admin fee which in not acceptable, we have changed address for other insurances Nationwide NO CHARGE !,, Privilege NO CHARGE !,,, Would not recommend and will not renew with this company !,,,,”

Helpful Report

Posted 7 years ago

“Cancelled policy and money not returned after 6 days.”

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Posted 7 years ago

“RE:Car insurance. Never received a letter with a new quote and an excessive amount of money were deducted from my account. It took 2 hours to call and cancel. Its been 5th day and money returned.”

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Posted 7 years ago

“Worst customer service ever, rubbish contact centres do not do what they say they will, didn't cancel a payment that they said they would. Rip off card processing worst business bank ever, even makes hsbc look good!!”

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Posted 7 years ago

“your attitude to me”

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Posted 7 years ago

“dealing with you”

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Posted 7 years ago

“Top in WORST banks! Snobbish, unethical and incompetant branch staffs. First, I am a customer but I was left feeling that I need to beg them to approve the opening of my account. Totally under informed and not trained to deal with expats and only follows so-called "Protocol/Database" that varies in the hands of different banking advisors at different branches. Poorly treated with unwelcoming attitute by a Personal Banking Advisor named "Loreta Cirkova" that raise her voice and telling me "Your are not listening Sir" when I am trying clarify the required documents that I was told sufficient proof for bank opening by the advisor over the telephone but declined in branch. FYI, the amount of my income tax alone is definately worth more than your monthly income. My housing rental is worth more than what you can afford for monthly dispoble. SORRY you just lost my business! But I must give credit to their friendly telephone-line advisor which I have to give credit for their patient and effort to understand my situation as an expat whom just relocated and in need to start a bank.”

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Posted 7 years ago

“Lloyds insurance offer absolutely appalling customer service. It's practically non existent. Be Warned - if they get something wrong they are not willing to correct it and want 2 days for a manager to call you back and 5 days for their customer relations to get in touch by post or email!!!! When you have a problem today...you need some action today!!! Not next week!!! This is honestly the very worst insurance company I have ever had the misfortune of dealing with. God knows what would happen if you needed to make a claim.!!!!”

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Posted 7 years ago

“Have been with lloyds for 25 years but finally have had enough of the dreadful service at the Chingford E4 branch There are less cashiers now only 2 with the horrendous new automated teller which I tried to use today as queue was very long as usual Branch opened late 1015 instead of 930 I felt humiliated in the branch by the way the cashier Christine spoke to me when my card was retained in the machine because I was timed out She wanted I'd to prove who I was even though I have banked there for 20 years I used to enjoy seeing the staff there but they have all gone now There is no customer service anymore at the Chingford branch I am looking forward to changing my account now using switch service I am disgusted with how hard it was to pay money into my account”

Helpful Report

Posted 7 years ago

“Absolutely appalled at being charged £25 admin fee for a change of address! A fee was paid to take out the car insurance in the first place! Will be changing insurers as soon as possible.”

Helpful Report

Posted 7 years ago

“Absolutely disgusting. Renewal price has just shot up by £80.00 with no reason at comment at all. Simply my new price. Not a chance Lloyds. From £190.73, up to £263.88.???.. Insurance companies are all up in arms over insurance fraud, but are quiet happy to simply rip off existing and loyal customers it seems. Just been on go compare and Lloyds are not even in the same ball park. Esure have just offered me the same cover for £156.00, so infact, even lower than your old price. Guess i shall be taking my custom elsewhere then.”

Helpful Report

Posted 7 years ago

Lloyds Bank is rated 2.6 based on 1,113 reviews