Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.59

2.6 Rating 1,132 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,132 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 5th November 2024

Grace Roman

Lloyds Bank 5 star review on 16th September 2024

TALLY YT

Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

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“This is the worst experience I've ever had with a bank. Their marketing is efficient, but the reality doesn't match at ALL. I'd market #Lloyds as "The Bank of Wasted Time".”

Helpful Report

Posted 1 year ago

“Worst bank, they changed my account from student account to graduate, I said I haven’t graduated ? I informed them off this, I have for the past year gone to branches, called up 100s of times and nothin has been sorted! I have been charged for my overdraft daily and promise all my money back , managers to call me back, complaints to be raised but nothing! Final straw today when I call up and tell them I have just graduated I still have a year till I’m charged for my overdraft and they said I would be refunded every penny, 10 minutes later say I either accept £100 for inconvenience or escalate it? I’ve escalated 100s of times and every time I call they say no complaint has been raised. Never hear back from a manager. I must have over a thousand £1,000 of money owed to me for an overdraft I should not be charged for ! Still not sorted , promised another manager call back but I don’t believe anything they say! Will be taking to the newspapers They have stolen my money”

Helpful Report

Posted 1 year ago

“My debit card was cancelled by Lloyds because of fraudulent transactions , my new card arrived after 5 day three days later same again so that card was cancelled and another ordered , had a text from supposedly Lloyds to say my card had been used to commit fraud , I did not recognise the number so ignored the text . Following day I rang Lloyds to tell then only to be informed that the number was for the new card which I had not yet received .How can a card I do not have been used to purchase things .So another card is on its way so I have to again wait up to 7 days again. My online banking has also stopped working , my password is not recognised , again I called Lloyds , again I joined the queue helpful chap said I will text you a temporary password , it never arrived , apparently I now have to wait up to 7 days for a password to arrive in the post. This is dreadful all the staff you talk to are polite but offer no explanation as to what has occurred . I have paid £70 for a guy to check my computer in case it was me doing something wrong , he found nothing wrong . They dont care and when this sorted out I will after 53 years be changing banks . Dreadful performance with very poor customer service .”

Helpful Report

Posted 1 year ago

“The worst customer service I’ve ever experienced compared to other banks all around the world!”

Helpful Report

Posted 1 year ago

“Lloyds rejected my application for a credit account and my Experian credit score (806 point) dropped 46 points as a result of the hard credit check. I'm a local small business owner (IT industry) with an annual pre-tax income of over £90000. In addition, together with our international Canadian partner, we have successfully launched a new business (retail and wholesale online) in the last few months and are already expecting revenues from there in the next month. We now receive £2000+£2000 in salary (for me and my wife) and £2000 in dividends from my company every month. Also, for comparison, in Ukraine I have a limit on my credit card of over £5500. My family moved to the UK just over a year ago from Ukraine because we have a war there and the safety of our little kids is our top priority. I fought in our army as a military engineer and after my region was de-occupied I returned to my family and we moved to the UK (to a safe place). My family didn't ask for any help from the UK government, also we rented the property ourselves using a local lettings agency. On your website, your company wrote about supporting Ukrainian refugees, but sometimes words are just words. Thank you for the lesson.”

Helpful Report

Posted 1 year ago

“Very disgraceful! I applied for tax support, so supposedly the council contacted them I now received tax support, same day with the Lloyd' letter, informed me that they lower my credit limits!!! I HV been with Lloyd for 23 years, all incomes, savings are with them.*** I'm never behind with the credit's card payments.*** Now, they are just aware that I am unemployed, they "suddenly" punished me, the loyal customer who has done nothing wrong about Lloyds cards payments.”

Helpful Report

Posted 1 year ago

“I applied for a new bank account last week online as I was advised that they no longer do new account applications in branch. I've just called for an update on the opening of the account and have been advised that it takes upto 6 weeks to open an account. What a joke. If you need a new bank account I would recommend going elsewhere.”

Helpful Report

Posted 1 year ago

“Incorrect advice, terrible complaint correspondence, no empathy, fails to acknowledge their mistakes made. Reading comprehension is not the Senior Complaints Officer's strong point.”

Helpful Report

Posted 1 year ago

“Diabolical customer service. This bank has totally ignored my official complaint over the fact that allowed me to be scammed losing thousands of pounds from my account due to the appalling lack of vital checks, even though they knew I was vulnerable at the time they have blatantly denied their professional misconduct, but I will take this all the way and Shane them in the National press, avoid like the plague.”

Helpful Report

Posted 1 year ago

“been with Lloyds for 12+ years. constantly declined for any finance offers from them but constantly getting message about how they could help ( happy and instantly get declined ) visited local branch multiple times and local staff can never seem to do anything and just get put on a phone to there call center, if you get through to someone totally useless. currently in the process of switching banks as i have confirmed with Lloyds themselves that i can get a " pay-day-loan " within 30mins to hour but my bank of 12years cant do anything nor give a reason. top that off - get overdraft charges caused by over draft charges ..... they charge you for overdraft that was caused by them in the first place, ( they charge you a fee for charging you ) ... had countless phone calls with them now to the point just give up - currently switch banks - would advise you avoid all costs !! they will never help you out despite countless marketing emails, text, calls, letters etc etc - follow them up and get declined.”

Helpful Report

Posted 1 year ago

“I have lost trust in Lloyds bank' the reason being, is that a bank who is suppose to be security conscious, likes to give your money away. On the 7th of August l phoned Lloyds and asked them to send me a new debit card as l had either lost or misplaced the card, l also asked for any purchases that might be made by another individual to be stopped. At the timel went on to my internet banking and removed mu direct debit with 3G as my contract with them had come to an end' also l had finished with ebay' so l also removed them from my internet banking ab' two days later l find out that money that should not have been taken out of my account had been. Lloyds refuse to accept responsibility even thought are responsible. I have no trust and will be changing my bank”

Helpful Report

Posted 1 year ago

“I reported fraund from my card and the customer service was very Rude and doesnot solve the issue..”

Helpful Report

Posted 1 year ago

“The customer service is absolutely shocking - sets new levels of dysfunctionality in terms of the telephone banking service.”

Helpful Report

Posted 1 year ago

“been scammed out of alot of money out of my business account lloyds have been PATHETIC not interested very unhelpful. I have been a lloyds customer for 35 years and they just do not care not very long ago the tax payer had to help them out all they are interested in is their bonuses CHANGE BANKS THEY ARE USELESS”

Helpful Report

Posted 1 year ago

“After many years of complaint, no definite answers. Not impressed!”

Helpful Report

Posted 1 year ago

“I would like to share my experience with llloyds bank . I am a cliant over 9 years and always been served wit pleasure from the staff. They are doing extra miles for supporting everyone who struggle with the modern innovations. I am under massive ipresion how Christine from Huntingdon was helping me and the other too. She is a credit to this company . Thank you Christine for your support. Gosia .”

Helpful Report

Posted 1 year ago

“Terrible bank.Every time when I want send more money (£1000)I have take holiday and go to the bank,becouse bank decline transaction.Sometime is needed sent money vary fast .Is Friday…Money will left the bank at Monday ,becouse I have to go with my passport to the bank and confirm me is me.Tough ID can not do it.I don’t recommend”

Helpful Report

Posted 1 year ago

“People, please don't use this bloody bank!!! They closed all my daughter's accounts after 6 years with them without a real reason and as a working student she can't get her hard earned paycheck(she works12h shift in hospital) leaving her to borrow money for rent,bills,everything!!!Heartless bureacrats!!! Our next step is Ombudsman!!! If he won't help will hire pro bono barrister and go to court against this "oldest so called highly reputable establishment"!!!”

Helpful Report

Posted 1 year ago

“Very unhelpful, very rude customer service and all members of the head office staff don’t know how to treat customers can’t trust to put your money in the bank👎👎👎 and that includes the switch team they don’t know what they’re talking about they should all be fired”

Helpful Report

Posted 1 year ago

“Lost all trust in Lloyd’s. Will not give me access to my mothers bank account via mobile banking following the death of my father, regardless of me having lasting power of attorney. 20K in the account and my mother has dementia, and needs this to live off. My mother lives in Italy and the only way I can now send money for her to live off is to call Lloyd’s every time. Terrible experience and have been told to just go through complaints and wait for 8 weeks.”

Helpful Report

Posted 1 year ago

Lloyds Bank is rated 2.6 based on 1,132 reviews