Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.56

2.6 Rating 1,177 Reviews

39 %

of reviewers recommend Lloyds Bank

Company Reviews

Questions

Metrics

2.6

Based on 1,177 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Lloyds Bank made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lloyds Bank 4 star review on 18th April 2025

Jack James

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today I have been assisted via online chat platform by Harinder and Heidi. Both were very polite, helpful and extremely professional. I felt valued. Thank you”

Helpful Report

Posted 4 years ago

“Easy website and documents forwarded in a clear and easy format”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Cannot really provide a satisfaction with no claim made. This is the only process that tests an insurance company. They are all very good at smelting up a policy”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I was a victim of fraud, as soon as an unrecognised transaction was made from my account, my bank messaged me straight away. They simply sent me an automated message asking if I had made this transaction, and I had to reply a YES or NO. When I replied NO, they told me to ring them ASAP. I rang them and got through within 5minutes after on hold, I was patched through to a lovely Irish lady who was so very understanding and helpful. After a few security questions, she reported the fraud and cancelled my card for me. She was then frequently apologetic and told me they would refund me the money within 2-3 working days. Not even an hour gone by, I get a notification on my online banking. They had already refunded me! Also as the transaction had taken me into my overdraft, they also refunded me this money too. Honestly, so happy with my experience. I wish I could remember the women’s name, just to thank her again!”

Helpful Report

Posted 4 years ago

“The best of Bank”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Contacted Lloyds Bank fraud team due to a suspicious payment, spoke to a woman named Cat (meow) from Ireland. Ended up resolving my issue quickly and efficiently and was a joy to talk to. Above and beyond customer service.”

Helpful Report

Posted 4 years ago

“I only problem i found, obviously hadnt read the small print, that when i was involved in an accident i wouldonly get a courtesy car if car could be repaired. Sadly it was written off by the underwriters Liverpool Victoria, so have been paying out for hire cars whilst i look for a new car”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I had rang up and tried to transfer money under no circumstances would she help me. So ended up trying again the next day ended up talking to Andrew from Belfast well all I will say is he went out of his way to help me. Such a lovely guy from start to finish couldn’t praise him enough. So one again Andrew from Belfast thank you so much Debbie”

Helpful Report

Posted 4 years ago

“I want to thank a remarkable named Lewis Wykes from Lloyds Fraud department. He showed great patience and compassion when deal with a problem I had. His is without a doubt an asset to Lloyds and thank him restoring my belief in knowing that when a problem is dealt with by the right person most things can be sorted. So thank you again Lewis Wykes.”

Helpful Report

Posted 4 years ago

“Very easy to sort out very professional would recommend this service without hesitating”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I lost my bank card,ordered a new one.Such a good and helpful service at the Leicester branch and also customer service.Recived my New Bank card 1 day later!👏👍Thank u”

Helpful Report

Posted 4 years ago

“App is easy and always works. Been with them for 6 years, have a basic account and an easy saver. Never had an issues at all. Have tried other banks but for me, lloyds is best.”

Helpful Report

Posted 4 years ago

“Very good service”

Helpful Report

(Car Insurance) - Posted 4 years ago

“I was moving house and wanted to transfer my contents insurance to the new address and also wanted to cover contents in transit. I spoke, in total, to three people over the weeks before our move. All were helpful. The standout person (Gareth I think) was working from home during the heatwave in July . He was exceptionally good. Not only confirmed arrangements for cover in transit, but also set up my policy for the new address - all from his bedroom a few miles outside Halifax. Heartwarmingly good service. Lynda Five stars 🌟 🌟🌟🌟🌟”

Helpful Report

Posted 4 years ago

“Easy to deal with, plain English”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Was extremely easy to do, cheaper also than my last insurer, will be defintely be staying with them if remains cheaper.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Hi, I'd just like to say that Sue who works at the disputes dept in Liverpool is one of the nicest and understanding Lloyds employees I've ever spoken to. She looked into my dilemma with empathy and made my life bearable again. I'd just like to thank her from the bottom of my heart, Thank you Sue, Al.”

Helpful Report

Posted 4 years ago

“Tunstall lloyds. Outstanding service given to me when I was under pressure to send money over seas. The manager to a person on the desk were very helpful and showed genuine empathy. CBD”

Helpful Report

Posted 4 years ago

“Basic cover as generally offered. Big plus, business use has been added for free because of covid19. Waiting for SAGA and RAC to do the same”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Competitive Big Bank”

Helpful Report

(Car Insurance) - Posted 4 years ago

Lloyds Bank is rated 2.6 based on 1,177 reviews