Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.61

2.6 Rating 1,113 Reviews

40 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 5 star review on 16th September 2024

TALLY YT

Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have asked for a new card as mine was damaged. When I went into the bank in Sunderland they have me a small amount of money but could not tell me when I would receive my new card. This is my only way of getting cash which is rightfully mine. I have bank there for years but will seriously think about changing banks.”

Helpful Report

Posted 2 years ago

“No respect, no feeling, racist staff, not helpful, full of lie.”

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Posted 2 years ago

“Totally been let down by their service. My online account was suspended (which I do not know why even the customer service rep said he has no idea as well). I was on a freaking 2-hour call (all to which was waiting time) and was passed on one after the other, only for me to hung up as I was fuming that no one really have been of help! Now, I just wanted to change my bank into a different one!!!”

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Posted 2 years ago

“Just popped into the bank to deposit the weekends takings at Lloyds-TSB Tunbridge Wells. No one in the branch but a woman comes flying over where is your mask. She then calls the manager down and in the end i had 3 people berating me and telling me that i am risking everyone's lives and they are closing my account down. Totally intimidating behaviour and shocking.”

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Posted 2 years ago

“Lloyds have total disregard for their customers. I have experienced 3 major service failures in the past year (nothing complicated-basic things that a bank should do- contactless card, on-line banking and ordering a paying in book) They have failed to deliver on all three and when I have tried to contact them they just fob me off and tell me I have to call a customer service number which I HAVE TO PAY FOR to sort out their error. An absolute disgrace.”

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Posted 2 years ago

“It’s is a very sad story, Lloyds bank has stolen my money from my private account In this bank. I have sent many documents providing all details about wrongdoing from the bank side. The person did not want to confirm a mistake that has been made by bank and took me £338..”

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Posted 2 years ago

“Absolute joke. I have had my account with lloyds for 16 years. I have a club lyods account which means I receive 6 free cinema tickets if I put a certain amount of money in my account each month. But because I didn’t go to their website to extend my tickets ( bearing in mind I was never informed that I should have done this ) they will not give me 6 extra tickets that I lost out on during covid even though they would of gladly taken the fee if I had not put through my money no doubt. I will be calling and cancelling my bank account with them in the morning and taking my money elsewhere thank you very much. It’s the principal.”

Helpful Report

Posted 2 years ago

“Lloyds bank is supporting online scam. Customer of her, recieved product from our company, after !9! days she told package had whole in it, asked Lloyds to dispute. We contacted customer, asked her to open case at Fedex, customer didn't even replied us, and yet Lloyds gave her money back, leaving us without the phone and the money.”

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Posted 2 years ago

“It's the most dreadful bank, my branch has closed. They charge for everything, service is non existent. I live for six months of the year in Spain and the there are excellent and level of service is very good. So it can be done, Lloyd's are just profit motivated, they are perfect for rip off Britain”

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Posted 2 years ago

“I been 25 years customer i been paying all my payments up too date every time. Last 3 weeks ago i received a letter mentioning they are cancelling my Visa card account because of poor credit records.. I applied for Visa card from another bank i received straight away very disappointed with this bank...”

Helpful Report

Posted 2 years ago

“Oh my god don’t deal with this business. Purchased a gold chain for $1900 and I was led to believe it had a weight of 118g I got a chain to fit a baby’s wrist with a weight of 1.18g. I have made countless calls to Lloyds who were more than rude and have sent countless emails, but still don’t have a refund even though I returned the 1.18g baby chain. Don’t deal with them it’s not worth it. Completely void of customer service skills, complete crooks.”

Helpful Report

Posted 2 years ago

“Tried online banking with my sister on her account. Despite online banking you are still given a telephone number to call for security…fair enough but it takes up to an hour to get a reply.Sometimes the line just goes dead so you have to start all over again.Have spoke to different staff over this weekend who “transfer “ your call to another number…another long wait.Found out that the account is under review so bank transfer cannot be done but no one can advise you on how to come out of “under review”. Absolute rubbish service .Waiting so long for a telephone answer means your phone battery can run out…another Long wait until you het answered.ASAP my sister will close her account”

Helpful Report

Posted 2 years ago

“Being a personal account holder they would not give me any coin change unless you are business holder!! LLOYDS northampton used to be a pleasure to bank, but now going in it’s a cringe!! Customer service in branch did not want to know you, just kept on saying hang on will check to see!! Bad bad service!!!!”

Helpful Report

Posted 2 years ago

“I went with my husband to open a joint accoiunt and the sysytem was nit balke to add me to the account - i was promised that I woudl be cotnacted 2 days later but 3 weeks later I am still waiting - whislt my husband has been given an account”

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Posted 2 years ago

“Avoid on any possibility. Full of liars! W had pipe cracked under the concreate floor. It took 6 weeks to get someone to 'have a look'. Then insurance will trick you to say do this, do that and on the and will say, you done some work without approval! Bunch of scammers”

Helpful Report

Posted 3 years ago

“I have been with Lloyds for over 16 years. I was happy with Lloyds until I complained about their bank charges and others in 2020 which I was claiming back and now this mobile insurance claim!!! They use the algorithm method to calculate anything we complain about and it always works in their favour and not ours, so one does not receive a refund or payout for insurance. I have contents insurance which covers my mobile too [rather say should]. I bought my mobile in 2018 making it 3 years old and have recently cracked the screen and seems to work clearer on loudspeaker than normal call. I put in a claim to repair. A lady called me to ask questions. When did I notice this problem? - beg August. When was the screen broken? - 25 Aug. How was it broken - I noticed the crack on the side so not sure if I banged it although I must have for this to happen. No one uses my phone except me. She said, "okay so it's most probably old and may have parts that are worn so then it would not be covered because that happened before the cracked screen". [I mean when we take out these policies the life span of a gadget is not mentioned]. I was advised by her to take it to Samsung to get a report [that I must pay for]. I said, "I should pay Samsung for the report, which Lloyds may not pay for, and most probably cost me more than the phone is worth now". She then said sorry I am declining your claim. I asked why "she said because you don't know how exactly it was broken?" They ask you questions in a manipulative way to try and catch you out. Lloyds we are not all crooks you know!!! So when anyone leaves a positive review for Lloyds, please ensure you have successfully made a claim first. I am not happy with them at all.”

Helpful Report

Posted 3 years ago

“Been with Lloyds for 25 years. Really unhelpful recently. They claim to be by your side but I can speak form experience that this is not true.”

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Posted 3 years ago

“I have been with Lloyds Bank, for 47 years, and it's only the last 13yrs, that Lloyds have ripped me off, some years ago, I collected £44K,in compensation, and now , I have found another £130k fraud done to me, all I get from them now , WELL , YOU CAN ALWAYS CHANGE BANKS. They cancelled my endowment policy morgage, changed me, over to a repayment mortgage, so I now ow them £130k, at the end of the morgage. FRAUD !!!”

Helpful Report

Posted 3 years ago

“Closing all my accounts asap! No help whatsoever to extend my overdraft. Half a day wasted on 'phone then told by disinterested bank they will not assist even though funds coming soon far exceed requested temporary facility.”

Helpful Report

Posted 3 years ago

“This bank has got to a point that customers aren't important. Customer service beyond terrible”

Helpful Report

Posted 3 years ago

Lloyds Bank is rated 2.6 based on 1,113 reviews